A Boilard Sons Inc

A Boilard Sons Inc. had good prices. They're always helpful.

Everybody, from the person who answered the phone when I initially called, to the person who came to do the repair, was courteous and professional. Dave showed me his ID immediately I answered the door to him, fully explained the repair that was needed and came back the next day to complete the repair. He took pains to do as little damage as possible to the paintwork while removing the sill and cleaned up thoroughly afterwards.

A Designer from A. Boilard Sons came to the house and took all their measurements and they ordered the cabinets. They provided an installer who they assured was competent with installing kitchen cabinets. Boilards initiated contact with the installer and provided him with all the specifications. The installer installed most of the cabinets and then told us the the remainder of the items couldn't be installed because they wouldn't fit. We also noticed that one of the cabinet doors opened the wrong way. We contacted Boilards and told them about the problems the installer was having. They said everything should fit. We were told that Bob Boilard would and quot;Make it rightand quot;. Bob never contacted us about our concerns. We requested several times for them to come out to the house and look at the installation. After several attempts my fiancee went into Boilards to speak to the designer and she was able to speak to Bob who reluctantly sent out his designers to our house. She said Bob was very hot headed and just told them to go to the house. He informed her that we didn't have a contract with them and that it was between us and the installer. The designers came out and told us that someone can probably do something. After several attempts to talk to Bob Boilard about our concerns and never receiving a response we requested mediation services through the Better Business bureau. Bob responded at this time however he wouldn't accept responsibility for their mistakes and he denied being responsible for the design and measurements. We made several attempts in good faith to try and resolve any issues. We felt that since they provided the design that they should be able to help resolve any issues. Bob claims that they aren't responsible for the design and that we had 5 days after the cabinets were delivered to notify them of any discrepancies. He suggested again that we pursue action against the installer because he feels he could do something to make everything fit. We are very disappointment with this company and we wouldn't recommend them to anyone. Unfortunatly we are left with products that aren't installed and they weren't willing to do anything to help make it right. The designer himself told us that they aren't like the big box stores that can afford to fix their mistakes. We feel that they should be able to do something to help us resolve our issues.