U-HAUL

The experience was great. They circle checked the truck with me, and you know, made sure that I knew how to operate it and told me what my responsibilities were and I was on my way. And they're clean, they inspect them before you leave, if it's not to your liking they'll pull out another one. They don't give you one that is dirty. You can set it up online or, and they're waiting for you when you come and especially on like, now, colleges are cleaning out and everything, if you have a reservation they make sure that you have a van. They don't go giving it to someone else and saying "Oh, we're sorry, you were twenty minutes late, we don't have it".

I needed to rent a U-Haul and knew there was one down the street in Roslindale, so I went on the website and made a reservation for a van. They don't confirm it on their website, but call you a few days later. I got my confirmation and went to pickup the van at the appointed time, and they did not have my reservation or a van. In fact, the location never had vans, only really large trucks. I was a little annoyed, drove back home, got the email I had received from the website and it said van in Roslindale. I called their 800 number and was told that my reservation was in Hyde Park, not Roslindale. No one ever told me that. So I drove to Hyde Park, and the guy there was not very pleasant and told me he had just cancelled my reservation since I was late to pickup the van. After a few angry words, I finally rented the van and got my hutch. Once I picked up the van, the process was smooth and easy. But I am still a little ticked they changed the pickup town and never bothered to tell me.