KAM Appliances

It did not go well. I live in Virginia and II ordered a dishwasher for my elderly mom back in March. It was delivered on Saturday May 8 and the old one was disconnected and outside on her patio to be picked up by them. They delivered new one but did not pick up the old one. I called within a half hour of them leaving and was told it would be picked up Monday. That did not happen so I called again on Tuesday and was told someone would call me back. That didn’t happen so I called again and was told it would be picked up. It wasn’t so I called again on Friday and was told it would be picked up today. It is still in her yard. Awful customer service and I will make sure she and the rest of my Cape Cod family does not give them business.

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I thought thtat they were very helpful with suggestions, they listended to what we had to say happy.

We accomadated the installer who wished to come a day earlier than the scheduled appointment. He came in the late afternoon. He had difficulty removing the old washer, but finally did so. He installed the new dishwasher after commenting that the area beneath the old dishwasher was dirty. (My wife swept up the dirt). He proceded to install the new dishwasher, and stated that "we were on our own" as far as knowing how to operate the new machine. He left many smudge marks and streaks on the stainless steel front, and when I remarked about them, he said "Well you have stainless steel cleaner don't you", and then he left.
I called the Kam, and explained the above. They said they could do nothing, but if I wanted to know how to use the washer, I could drive to the showroom, and 'somebody' would demonstrate how to use the machine.
That's the extent of their customer service.
It was not a good experience.

Fine, problem free transaction.  Salesmen were courteous and knowledgeable, and not pushy.  They also have a nice variety of brand names.

Bought dishwasher from KAM in 2008 - DW stopped working, called KAM for service, gave DW details to service dept. Service person showed up at promised time but was unable to begin diagnosing problem with DW. Ends up KAM was unable to service DW that they sold, KAM charged for service call. When replacement DW was discussed, no break was given on price. Ended up purchasing replacement from another dealer for $100 less then KAM would sell same DW.

The GE Cafe gas oven and cook-top has a two stage burner for low simmer heat. The burner would occasionally extinguish and we would detect gas entering our home through the extinguished burner. KAM's and GE say they can not do anything about this, our view is that it is a design flaw and a serious safety issue. KAM's has dragged their feet on this, taking weeks to even raise the issue with GE. Other problems on this oven included sporadic oven temperature and control panel issues. We are now dealing directly with GE to get resolution, which for us means replacement of the oven since so many repairs have been done. It is now out of warranty, partly because we had to purchase the oven 5 months before it was installed and put to use in our new home, but the warranty starts at purchase even though the appliances were in storage. Problems with our Whirlpool washer resulted in getting a new washer installed after multiple service calls on the original. Replacement was only conceded after weeks of haranguing with multiple company reps and internal handoffs but at least Whirlpool did agree that our experience was poor and did the right thing, with no assistance from KAM in this experience. The saga continues today with GE and we will report on the outcome as it takes place.