MCPHAIL APPLIANCE

Generally well. Took second visit to get gasket correct.

We had another appliance service out twice. They fixed the symptom but not the underlying cause. Ed condensed what to do to diagnose the underlying cause and he found out what was wrong in a very short time. It's nice after you have another service come out twice and not fix your problem to have your problem fixed.They are about as good as could be.

Have used McPhail for at least ten years. in addition to excellent service, punctuality, they are very well informed about what they are doing and the appliances they are repairing. Highly recommended.

Couldn't ask for a better experience.

Called mid morning, around 10 AM or so. Mr. McPhail called back around 1:00 PM. He apologized for the slow response, and indicated he was unable to help with my problem as I was outside of his service area. Very disappointing as my town is less than 15 miles away.

We were very happy with the refinishing and thought they did a great job. We were happy with the price. When we scheduled the appointment it was really quick. Because we had a positive experience with them we went back to them for a refrigerator repair. It was a positive experience.

McPhail responded to a phone message within an hour, and was there the next day. He quickly diagnosed and repaired the problem and worked in a professional and courteous manner. We asked about a problem with the controls, and he checked them and ordered a new part (which he did not have in his vehicle) and indicated he would return to replace it without charging a second service call fee. Overall the experience was very good.

Called Macphail Appliance about 11.30 on Aug. 1, got message that they would call back within 3 hours. About 1:00 I got a call back and was told they would be here before 4 PM. He got here about 3:15 and started working right away. He had to remove the unit from under the counter and turn it on its side and manually raise the pressed down crusher bar and adjust the machine so it would work. He oiled the wheels and adjusted the trash holder so it worked smoother and easier. it works fine now.

Just what you're looking for. ... they were good at responding to questions too... didn't talk down to me. highly recommended.

Promptly returned my call and scheduled to visit Tuesday AM (currently Friday before long weekend). Arrived on time and quickly got to worked. Appeared thorough in diagnostics and quickly established the starter had failed. He had a replacement in stock in his truck and was able to install there and then. He waited to ensure the oven got up to the correct temperature in the correct time. Very happy with the overall service and cost.

I called and left a voicemail and never heard back. Based on the positive feedback, I was quite surprised.

It went well- the repair was made quickly by a very courteous and knowledgeable guy.

Very fast response to phone inquiry. Quick scheduling of repair. Knowledgable service person, solved the problem quickly.

I called McPhails because of their good Angie's list recommendation. They called me right back and Paul came right on time the next day. As I said, he cleaned out the burners and got everything going quickly. I was impressed with his advice on what to do so that I didn't need a bigger, more expensive repair. I wouldn't have known if a part needed replacing so the fact that he didn't put any in made my day!

McPhail service technical returned call with 20-30 minutes of my call, and arrived on-site an hour of my calling. They had the repair done in 20 minutes or so, explained what the problem was, showed me the defect in the stove (corroded ignitor), tested the stove before leaving. About the best most professional, punctual service I can imagine.

I left a message and received a return call w/in an hour. The person who came out was professional; even cleaned up the water that drained out.

Prompt, on time, excellent communication. Attempted to clear the problem first without simply part swapping but the pump was too far gone. Had part the next day and called to say they'd be early on the install the following morning.

I called and they came the next day. It was the day before Thanksgiving. They were on time and did the repair. They were prompt.

It was first rate. They gave me an estimate and were ten dollars under the estimate when I paid. They diagnosed the problem correctly and fixed it. They were courteous and professional, but cool.

I was very pleased. I left a message, received a call back and had my refrigerator door repaired within two hours. I would certainly call them again.

We did not use this contractor but I'm leaving a report because the contractor is rated so highly in customer satisfaction. We'll never know how good they are because of a bad phone call. The man who spoke with us this morning made the initial conversation both unpleasant and unproductive. We described, as best we could, our malfunctioning fridge. The phone answerer stated that he had several problems with coming out and went on to enumerate what was wrong with the way we described the problem with the fridge. He was brusque and argumentative and offered nothing positive. We quickly realized this was not going anywhere good and parted ways. Maybe he was just having a really bad morning but there are lots of good contractors out there and a customer doesn't have to deal with phone abuse. It's a shame too because they came so highly recommended and we would rather give the business to a local contractor.

I hired McPhail for what I thought was a very simple job. A small plastic piece in my dishwasher snapped and the top rack was not sufficiently supported to use. They did not arrive at the time they indicated and when I called them to see if they were still coming, they had no record of booking the job. When the repairman came, he indicated that the plumbing in my house was too difficult to work with and he said that he was "not interested in doing the job." Giving him the benefit of the doubt, I asked him for advice on what to do next, and he was not able to give me an answer.

He arrived promptly for the appointment at 8:30 and fixed the problem quickly. He was very pleasant and courteous, even with the attention of three under-fives curious to know what he was doing.

This is the second time in less than 1 month that the WONDERFUL people at McPhail appliance have saved my life. I have never had a better experience with any other contractor, or service provider. My washing machine stopped in mid cycle and the tub was filled with water. To further compound matters, I was on vacation and had to return to work the next day. I explained the situation and Mr. McPhail said he would try to come that same afternoon. He arrived less than 2 hours later and worked overtime to finish the repair. I can not say enough good things about them !!!!

He had a really bad attitude. He told me that it would cost less to buy a new one than it would to fix this one. He was not very pleasant. He did not check the motor out. He just assumed it was bad. He came quickly when I called and he was on time. The price was reasonable, but he just left my dishwasher with all the parts laying inside of it.