MASS Plumbing & Heating Inc

I've already left a negative review for this company because they refused to do a job that I booked through Angie's List, however I felt it necessary to write another one because the owner of the company reached out to me because of my previous negative review and was incredibly rude. He demanded that I remove the review which I did not. He said very vulger things to me. I've never dealt with a company so unprofessional. I highly recommend that you find a different plumbing company.

Called Welter at 9:00. I had 3 inches of water in my basement. He came right over waded in my water, replaced my sump pump. He waited until the water went down to make sure the pump was Positioned correctly. He was professional and very friendly.

From start to finish it went outstanding. From the first phone call to the final handshake. Welter was extremely responsive, kept me up to date on the schedule and times. He was able to squeeze me in during the holidays which I am overly thankful for. He was on time, took his time to assess the location, piping, etc. Turns out the store we bought the range from sold us the wrong connection kit. Welter immediately found the right parts and provided a reasonable quote in under a half hour. Welter returned and took his time to make sure the new range was installed properly, had a good fit, and was completely level. This was no easy feat given our uneven old flooring. He also took the time to ensure all the burners/bake/broil was functioning properly. You can tell he takes pride in what he is doing and wants to make sure it all looks right and is safe. He also recommended some future work based on updated codes, but he was not pushy at all and did not try to up sell us. Something I cannot say with confidence for other local plumbers in our area. I highly recommend Welter if you need anything plumbing related.

Great! Walter was punctual, knowledgeable and professional.

Welter is very professional. He returns a call, give a call right before coming for work, explains the steps during the work and quoted the price prior to starting work. I had a slow leaking ceiling for weeks, and was unsure what the cause was. He diagnosed the problem quickly and completed the work in an hour on the same day. I highly recommend him.

Schedule an appointment they did not show on time. Received a call that they were running late and would be there after lunch. At 3:30 pm I call them back to reschedule do to my work schedule and could no longer wait. Called Welter back to reschedule but he was tied up for a week and would appreciate if I could wait. did not hear back, so I called him back 2 weeks later to schedule again. He said he would be there at 8:30am on monday 10/29/18 . I received a call at 9am asking me to move the date to tuesday because it was raining, I said sure at the same time he stated yes. 10/30/18 at 10:15 am I called back and told him to cancel the job. 2 hour late no calls, was tired of being jerked around. It's too bad I was using this as a job interview for a new Plumber...he did not do to well

Welter was amazing. Very communicative, responsive, got us on his schedule at the earliest convenience, kept us updated when a delay held him up for an hour or so. He coordinated with the manufacturer to obtain a replacement under warranty, quickly assessed the situation on site, and had to work done way faster than we though possible, and the quality of his worked shows. He walked us through what he’d done, and gave us tips to maximize the lifespan of our new water heater. The best plumber we’ve ever had, and he’ll have our business going forward!

Very well. Showed up promptly, performed services quickly and walked me through all the major settings

Welter was amazingly responsive and was able to squeeze me into his schedule today. He was running late, but kept me informed of his delay. Considering I called a few hours before, the delay was not an issue at all and I was happy he could even stop by. He was able to assess the problem quickly and fix the leaky connection. I hope I don't have any more plumbing issues, but if I do I would call Welter again.

Company is awesome. Contacted me right away and showed up as scheduled. Installation was perfect and technician took the time to help me set up the app. Definitely would recommend. I have already asked them to quote another job!

On time, clearly explained issues and completed all quickly and cleanly.

Awesome. Welter is the best - honest, fair and there when you need him.

Everything was perfect! Welter is very professional and very helpful. He works as if he is working on his own house, using only the best components and ensuring the work is done with quality. He is very reliable and responsive. I will definitely be calling MASS plumbing again next time I need anything done.

Welter was fantastic. Arrived on time, explained the problem and solution and provided a reasonable quite. He ran out to get parts and problem fixed within a few hours.

Excellent work, high quality, nice clean up after job was done , fair price.

It was great. Honest from the start and helped us better understand the configuration that would work best for us. Price was very reasonable. I went to another plumber once and will never do it again.

Arrived on time, quick and accurate diagnose of the problem. 100% recommended!

The job was done really good, on time and he also did clean after. Highly recommend!

Excellent.

They were prompt. Quote for work was fair. They could not fix both issues but was able to refer out

Everything was great. He found the problem quickly, repaired it, cleaned up, etc. He was on time, worked efficiently, and was very professional and friendly.

Every time I need somebody, I give them a call. He's reliable and the price is good. He's the best.

I have known the owner, Welter Rasmussen, for many years. He has provided extensive plumbing services for my family many times as well. I find him and his employees to be courteous, prompt, and professional. My husband is a builder and he works with Welter on a frequent basis. We were just commenting the other day that when troubleshooting issues during construction, Welter is top notch!

Welter gives great estimates, shows up on time, and finishes the work on time. He can explain what the problem is, and propose multiple solutions. His team does excellent work, and I would highly recommend him.

A little slow scheduling a visit, but then arrived as scheduled and did a good job.