New England Overhead Door Inc

perfectly - prompt, high-quality, professional service

The technician arrived inside a 15 minute window, troubleshot the issue quickly, and provided several options. Felt like he wasn't selling me on anything, just giving me a range of solutions. Decided to replace the unit and he installed it quickly ... even hooked up all the old remotes so I didn't need to get new ones. Price may or may not have been good; didn't research it, but I was happy enough with the service I'm not worried about it.

All in all everything went extremely well. My family and I are very pleased with the service. Sean was very through, professional, and very timely.

Dave responded immediately and had an appointment set up in 3 days. He was punctual and had the job complete within an hour.] I would recommend hiring him and will definitely use him again

Dave from Overhead Door is a pleasure to work with. He is prompt, explains everything before he does the work. We had him fix a broken cable in the past and knew we would call him when we needed the major work done. Very personable and professional.

Thank you for the great service, David was awesome I’m really polite I will recommend this company God is with them. God bless you them🙏🏽

Always a pleasure doing business with these guys. They do great work. They know what service means. Great people!

It was easy to schedule a prompt appointment. The technician showed up on time, he was easy to talk to, and he respected the social distancing protocol. He explained what maintenance needed to be done and showed me the damage to support his claim. He was clear about the cost. He did the work well and our garage door has been moving smoothly and quietly ever since. The payment process was streamlined. Overall, we are very happy with the work and the entire experience. Highly recommended!

Dave did a great job replacing the old motor on my garage door and installing a high lift kit. He arrived on time for the appointment and made sure to explain the steps. Once it was done he showed me all the features and how to use it. The new opener is great, it is WiFi enabled and you can open with an app and even get real time notifications when the door is opened or closed if you want. It also has a motion sensor light, that goes on automatically if you enter the garage at night from the house. I would definitely recommend them for garage door service. It’s nice to know they are there to help so I don’t have to worry about it.

Excellent! Very responsive, friendly and they had all the materials to quickly fix the issues.

Price was great and scheduling was easy!

The job was done while I was at work.

I sent an initial message to New England Overhead Door on 9/18/2014 with photos and a request for a modification or replacement of my garage door system. 11 weeks latter on 11/7/2014 I received a message saying, "Thank you for your interest in New England Overhead Door. If I can be of any assistance in the future, do not hesitate to contact me." ????? J. Haskins

Seamless. The sales rep came to the house (on-time) with plenty of samples, explained all of our options and pricing. The installer came when scheduled and completed within their expected completion time. When one of the openers had shorted, they immediately came back and remedied the problem at no charge.

We were unable to use our garage since last Friday. Every time the opener was pressed the door would bounce up and down several inches. Due to a miscommunication between my husband and me a call for service wasn't placed until Monday morning. I left a message and the phone was still in my hand when I received a return call. Can't beat that! However I was disappointed to learn that although Overhead Garage states in its ad that a call before noon guarantees same day service it fails to mention there is an additional fee. That is why I only rated responsiveness a "B". The technicians, Dennis and Ricky, arrived on time and were very professional in their work, demeanor and appearance. The motor needed replacing and not having a new motor on the truck did not drag this out. They made a call, picked up what they needed and, voila, the problem was solved! I did mention that I was annoyed with the ad about same day service. They took the iniative to assure me that they would bring up the issue at the regular weekly staff meetings they have. Knowing the company has these meetings is another feather in their professional cap! Would I use them again and recommend the Company? Absolutely!

arrived promptly , new motor-heavier duty installed, friendly, checked other aspects...friendly and knowledgable

As I mentioned above, our old unit stopped working on Friday night heading into the holidays. I called about 8 places between Friday night and Saturday morning. David was the only call where I spoke with a live person and he committed to come do the work on Christmas Eve morning. We discussed options and he explained things well. Didn't push us into any decision. He made his recommendations when he saw what we have and then did the work and left us with a much better set up that will hopefully last us a few years. Overall it was a great experience.

They were fantastic. I very much liked them. The owner’s name is David Plousse. They came when they said they were going to come and they stuck with their price. The quality of their doors and the opening mechanisms were really nice. I did look at other companies and they’re just better made. I would certainly recommend them. They were very competitive with other companies. The other companies were going to charge me about the same, but the quality of their doors and the mechanisms were much better in my opinion. I will absolutely use them again in the future if I need to.

I was very pleased with their services.

the work went smoothly from start to finish

Everything was told to me before I agreed to proceed. I felt that the technician was honest during the whole process.

Owner David Plouffe came out the afternoon I called for an estimate, which was great, and worked with my suggestions and thoughts to design the perfect doors for my house. He clearly explained the benefits of the doors he was recommending and discussed all the differences and price points of the opener options and didn't push me to go with the most expensive one. He took my credit card information for the down payment and let me know there would be a 2 to 3 week wait for the doors to arrive. Because of the holidays, it was about 4 weeks from order to installation but that was fine with me. The installer arrived a bit early for the appointment, worked quickly despite the cold, took away all the old parts, cleaned up the work area beautifully, made sure I had all the paperwork in hand and showed me the features of the opener and the doors. The carpentry work he did on the surrounds, replacing old rotting wood with PVC lumber, was expensive but in theory, should never need to be done again so completely worth it. My one, very minor, complaint is the company didn't give me a heads up on the balance due and charged my credit card after installation. If I'd wanted to pay with another method (which I didn't) that would have been a problem but either way, I would have appreciated a call from the office confirming my payment method. Overall though, I am extremely satisfied with working with New England Overhead Door and the new doors are gorgeous! I've added real value and tons of curb-appeal to my house.

The estimate they gave me for the work was $1100. They were prompt in coming out and were very accurate with their pricing on the situation. When they ran into snags, they were flexible in addressing my needs. I had contacted a few other companies and they did not service the kind of equipment I have.

Could have done a better job of informing us of a delay in the schedule. Otherwise, perfect. Technician came out in a snowstorm and replaced two openers within 2 hours. We are pleased with the quiet operation of the units.

Took several rounds of phone messages back and forth to get a visit for an estimate. Ultimately chose another company to do the work that because their price was approximately 25% less than NE Overhead door.