Collins Insulation

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Their representative was very polite, friendly, reasonable and helpful. He provided three different quotes (good, better, best); it was nice to see the options and have a choice. We made two other calls for quotes, from which we got one other quote (the third service provider we called never called us back). It was clear that the other service provider who quoted the job was the 'budget' guy, and Collins was the comprehensive 'do it right' guy. We ended up going with the 'best' option, thinking it was a good investment toward future energy savings: a combination of open- and closed-cell foam (primarily in old and new rafters, plus basement rim joist and various areas that needed spot treatment), blown-in fiberglass (old construction exterior walls), fiberglass batts (new construction walls and basement ceiling) and fiberglass batts with Thermax rigid board (top-floor ceilings). Collins was easy-going as far as waiting to schedule the job while we got the house ready for them (big renovation project), and then they were expedient once they got started. We did have a few issues: there were a few spots where the foam insulation dripped through soffit vents onto roof shingles and vinyl siding. It was not an easy clean-up. I had my house painter do some of the clean-up. My carpenter did some work to the soffits; the vents were not really cleanable. The rest of the cleanup is being done by me, using a specific 'gunk remover' recommended by Collins. Another problem was that following their work a few windows were tight and difficult to open and close, due to expansion of the 'Great Stuff'-type foam that Collins had used to fill in the gaps around the windows. I had my carpenter clean out those gaps to restore normal window operation. I still need to fill those gaps in again with something. I may try Great Stuff again or just stuff some fiberglass in there. Finally, there were a few details of the work that I thought weren't up to snuff. When I raised my concerns about these details, Collins sent their team back to make things right. And to their credit, they asked me to get pricing for all of the cleanup and other fixes that I'd had to address following their work, and they reimbursed me without issue. Being a bit picky on professionalism (I have my own business), my only beefs are that these issues happened at all, and that there was no actual apology after the fact. Maybe I'm too picky. As I said, they had no problem coming back to address my initial concerns and reimbursing me for the needed repairs. We also bought two garage doors and garage door openers from Collins for our newly-build garage. All went well on that front. Collins also gave us the option to finance nearly all of the cost for both the insulation and garage door stuff through GE Capital at no interest for a full year. This was very helpful as we were budgeting our overall renovation project.

They arrived at 1:00 pm and left at around 4:30pm cleaned up after themselves and were courteous.

Overall, I am completely satisfied with the work that was done.

They were great and wonderful. They are a multistate corporation company. They had a crew in Chicopee who was doing part of what the job entailed. They had other crew members who were coming out of Connecticut. The sales representative also supervised the job. My overall experience with them was wonderful. They did what they said they were going to do. They kept the work site clean. The guys came when they said they were going to come. The work was done and they billed and accepted the payment in a businesslike fashion. The price was totally reasonable. We had hoped to use some kind of fancy green and we couldn?t afford any of the ultra green options. Apparently the new fashioned fiberglass is a whole lot better than what we had expected. It didn?t leave little itchy things flying around in the air. It was just terrific.