Rodenhiser Home Services

The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts.

One of the worst HVAC companies out there. 1) They moved to comission basis so their techs are trying to maximixe the amount you have to spend for each service. The more they do the more they get paid. 2) They are the most expensive service companies out there. 3) There techs are hit or miss. Some or good some are bad. 4) When they did a A/C service for us they missed changing the a/c air filter which caused a motor to burn out and a lot of smoke. Enough we had to call the fire department 5) They charged $931 to replace an electical valve that cost no more than $200 part and one hour to install. 6) Several times after they installed a new tankless system for us they had to come back to fix becouse they installed it wrong. It took weeks to get it running right. They have since charged about 4 thousandto keep it running over 6 years. 7) I have had them come out to service our working heater in the middle of winter to leave us with no heat for three days. We have been more than patient with them. Using them for some 5 years. Been hard to find someone good but we have finally done that and I am so happy we did. We have found a really good HVAC company that cost literally 1/2 what Rodenhieser costs for the exact same thing, without all the price gouging and unpersonal service. For instance to replace a ignitor costs $550 with Rodenhiser and $245 with a smaller local company. I am so glad that we can finally say goodbye to Rodenhieser. Do yourself a favor dont ever call them.

Rodenhiser arrived to look at my furnace which was not working properly. The technician determined it was the ignitor. He replaced it and charged $500 (done in 15 mins with a $74 part cost). Unfortunately, after he left, the furnace still did not work properly. They came back and determined it was the panel. I called the furnace manufacturer and was told the panel was covered under the warranty and I would just need to cover labor. Rodenhiser provided a quote for $2000 including parts and labor. When I explained the part was under warranty, they told me it was not under warranty and they would need to charge me for the part. I called the manufacturer again and they assured me it was under warranty. I called Rodenhiser back and then they told me their distributor could not get the part. Now I was suspicious. If they couldn't get the part, what where they planning to use to fix the furnace? I called another company - the charge $629 for the repair including the call for diagnostics - (they identified the same issue with the furnace). Don't use Rodenhiser - they will rip you off.

Inexperienced guy claimed he fixed my sump pump. Charged $190 for 5 minutes of work. Then did a sale pitch for other plumbing work for ~$2000. Four weeks later we got heavy rains, sump pump didn’t work. Basement flooded.

great, Rodenhiser has always been our go-to for home repairs

Super happy with the service provided by Rodenheiser for the maintenance of my mini splits. The service provider was knowledgeable, efficient and listen and answered all my questions and concerns.

Plumbing work went very well. But we asked to re-silicone our shower unit and the door hardware was damaged in the process. It was action above expectations so we're not complaining, but we paid for it and are still awaiting replacement hardware to use the shower. Other than that, the work was done professionally and cheerfully. Other than the shower issue, the work was a 5.

The a/c problem was solved in no time.

Great service! All the guys were professional and did a great job!

Missed appointment , poor communication, high cost. Ended up using someone else to finish project

Not great. Person was 2 hours late. I had the 7 AM spot so there was no one before me. Person showed up at 9 (I had gotten up at 6:30). Said he had vehicle issues. Said he couldn't reach anyone in customer service to let them know. Didn't do much. Said I had a slow running drain (I've lived here 25 years. I know how it usually works). Tried to sell me a product and left. Would never call again.

very well. technician took their time and was very thorough

Communication horrible across the board. Sales rep who gave a quote had lengthy delays in responding to clarifications. Before installations, he took a video of where things should be installed and routed. First day of install, wrong parts were purchased and they attempted to install before I made them check again. The installers also said they couldn't follow the plan the sales rep guaranteed they would be doing, and had to completely redesign the install. Project install took 3 days longer than I was initially told it would. Company failed the electrical inspection a month ago. I've contacted Rodenhiser twice to figure out when they're going to finish the work, and I've been told they'll look into it and get back to me, but never have.

Awesome! The whole team at Rodenhiser was/is amazing. We are having them clean our chimney too.

I've been paying $40 per month since 2018 for their platinum plan, but the quality of the service checks has plummeted drastically since I signed up. It's a shame because a few years ago they were quite thorough. I finally cancelled.

The Units are great. They were in and out in a few days. Everything went as expected. They are a little higher in price than others, but well worth the cost.

These guys are good but overpriced. I was a huge fan until they prosed about $700/hr to replace 3 faucets. $700/hr???? Come on....

It went well. Technician solved a problem previous tech couldn't

Great crew! Awesome job! Excellent customer service, I have No complaints,

Very professional from start to finish. They did a great job . Very impressed with how efficient they were - from how quickly they worked , to how diligent they were cleaning up after the work was done. No complaints here , I would use them again.

Both Rodenheiser employees were polite and courteous. They listened attentively and I was given a full explanation of work performed. Incredibly nice experience

the control of first and second floor did not work. One of the switch on the furnace failed very soon.

I am a long time customer who pays Rodenheiser a monthly fee which covers annual maintenance and some priority in the event of any necessary repair required. I had an a/c compressor failure. I had to wait 3 weeks to have a technician visit and tell me that the unit’s motor was dead and the compressor needed replacement. Then, after ordering a new compressor, which was available within 3-4 days I was scheduled for an installation 3+ weeks later. I had to complain strenuously and threaten to cancel the order to get the installation moved forward to within 10 days. Apparently being a long time customer and paying a monthly fee for better service means absolutely nothing. The installation went well. Not sure about future relationship.

Excellent. Finished on time with no issues during or after installation

Everything was completed with no issues. Happy with install so far.