Rodenhiser Home Services

The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts.

One of the worst HVAC companies out there. 1) They moved to comission basis so their techs are trying to maximixe the amount you have to spend for each service. The more they do the more they get paid. 2) They are the most expensive service companies out there. 3) There techs are hit or miss. Some or good some are bad. 4) When they did a A/C service for us they missed changing the a/c air filter which caused a motor to burn out and a lot of smoke. Enough we had to call the fire department 5) They charged $931 to replace an electical valve that cost no more than $200 part and one hour to install. 6) Several times after they installed a new tankless system for us they had to come back to fix becouse they installed it wrong. It took weeks to get it running right. They have since charged about 4 thousandto keep it running over 6 years. 7) I have had them come out to service our working heater in the middle of winter to leave us with no heat for three days. We have been more than patient with them. Using them for some 5 years. Been hard to find someone good but we have finally done that and I am so happy we did. We have found a really good HVAC company that cost literally 1/2 what Rodenhieser costs for the exact same thing, without all the price gouging and unpersonal service. For instance to replace a ignitor costs $550 with Rodenhiser and $245 with a smaller local company. I am so glad that we can finally say goodbye to Rodenhieser. Do yourself a favor dont ever call them.

Rodenhiser arrived to look at my furnace which was not working properly. The technician determined it was the ignitor. He replaced it and charged $500 (done in 15 mins with a $74 part cost). Unfortunately, after he left, the furnace still did not work properly. They came back and determined it was the panel. I called the furnace manufacturer and was told the panel was covered under the warranty and I would just need to cover labor. Rodenhiser provided a quote for $2000 including parts and labor. When I explained the part was under warranty, they told me it was not under warranty and they would need to charge me for the part. I called the manufacturer again and they assured me it was under warranty. I called Rodenhiser back and then they told me their distributor could not get the part. Now I was suspicious. If they couldn't get the part, what where they planning to use to fix the furnace? I called another company - the charge $629 for the repair including the call for diagnostics - (they identified the same issue with the furnace). Don't use Rodenhiser - they will rip you off.

Excellent! The most professional group of installers and support team we have ever worked with. The system has outperformed our expectations.

Great. Arrived on time, very communicative left spaces clean.

Plumbing work went very well. But we asked to re-silicone our shower unit and the door hardware was damaged in the process. It was action above expectations so we're not complaining, but we paid for it and are still awaiting replacement hardware to use the shower. Other than that, the work was done professionally and cheerfully. Other than the shower issue, the work was a 5.

It went extremely well and they did so in a timely fashion.

It went well. Technician solved a problem previous tech couldn't

Job was completed. But they are VERY expensive. Was told job could of been done 1/3 to 1/2 cheaper.

The installation was fast and extremely well done. The work has sense been praised by other professionals for the quality of the job.

The technicians were very professional. Excellent job.

Excellent....Rodenhiser is always great and treats their customers with the utmost respect and kindness as this work was done at my elderly mother's house

I've been paying $40 per month since 2018 for their platinum plan, but the quality of the service checks has plummeted drastically since I signed up. It's a shame because a few years ago they were quite thorough. I finally cancelled.

Excellent. Finished on time with no issues during or after installation

Excellent. The repairmen were very professional

Excellent; their techs are experienced, polite and professional and very efficient. We love the ductless system they installed for us last year. The service call was for an annual system check covered by our warranty.

Communication horrible across the board. Sales rep who gave a quote had lengthy delays in responding to clarifications. Before installations, he took a video of where things should be installed and routed. First day of install, wrong parts were purchased and they attempted to install before I made them check again. The installers also said they couldn't follow the plan the sales rep guaranteed they would be doing, and had to completely redesign the install. Project install took 3 days longer than I was initially told it would. Company failed the electrical inspection a month ago. I've contacted Rodenhiser twice to figure out when they're going to finish the work, and I've been told they'll look into it and get back to me, but never have.

Work was overpriced and they were unable to find main breaker needed to get me back up and were planning to have one shipped from somewhere leaving me down for another day. I made a call myself and found it first try resulting in work done the same day but I sill got charged too much in my understanding.

Very well like always. I recommend them for important repairs or jobs. We've had so many rip off jobs and I never have to worry with their work. But be ready to pay up!!! I recommend purchasing your own parts prior to the repair vist save some money.

These guys are good but overpriced. I was a huge fan until they prosed about $700/hr to replace 3 faucets. $700/hr???? Come on....

Both Rodenheiser employees were polite and courteous. They listened attentively and I was given a full explanation of work performed. Incredibly nice experience

Truly awesome and professional outstanding

Im sure its great company but my overall experience with them has been horrible. Signed up for their “home sevices “ contract And they are quick to sell you that. Scheduling is a complete mess with hardly any follow-up. recently cancelled my contract . The final straw was: AC repair which was done well in advance of a heat wave ealrier this summer. During this intial repair was told neeeded to have ac pipe replaced. I paid the deposit immeidately. Was told 2 week truaround. Didnot hear back at all and no communication . Highly unprofessioanl. I Constantly followed up only to be told we are rpritizing other customer and are too busy . My family, including elderly father in law remained without cooling middle of a heatwave (we made alternate arrangements). I also called in for an emergency request (despite having paid a deposit 3+ weeks in advance and well before any heatwave). Was told will get a call back and never did. After repeated calls, he “customer service” gave me a date almost 10 days out. Reason: well its a big job and needs few hours (didnt they take the deposit based on the estimated work that n to be done and knew the nature of the job?) They finally fixed the issue after almost 1.5 months . Simply unacceptable and basically unprofessional behavior. I DO NOT recommend anyone using their service. My advice is to go with another reputable company that can provide and serve their customers when they need it most. In all fairness, their plumbers are really good but ac and heat repair technicians i would simply not engage with. At least this is my experience others may have a different perspective.

They had to order a part over a month ago. I have called and they were supposed to get back to me about the status but have not. I realize things are delayed but they should communicate that to me.

Great job! Scheduling was a breeze. The repair person came on time, completed the work quickly and left the area clean.