Bay State Pump Company, Inc.

Prompt and good service

Very responsive

Called quickly, arrived when promised, diagnosed issue (failed well pump), replaced - all the same day! A+

Andy and his team were phenomenal. I just moved just to Shrewsbury and my well pump died leaving me with no water. They went above and beyond to get my pump working quickly so that my family and 4 month old wouldnâ t be without water. They were so professional and thorough. I would recomm

Knew their business well. Clearly explained what needed to be repaired or replaced and gave options. Were very respectful of our home and property.

Came out right away and got the work done the same day. Would use again.

Service was prompt; repairmen were polite, knowledgeable, explained what they were doing. I have already hired them for another job.

They called me within 10 minutes of posting my problem. I explained my issue over the phone, they also had me send pictures of my well water tank and they were at my house to replace my tank by noon. Took a couple of hours and everything was back to normal. Great customer service from beginning to end, price was given to me upfront and was very reasonable. They did a great job, I will definitely call them again if needed in the future.

Our call was on Sunday which can be awful.. Andy called back within an hour or two. He explained he could come out later if that was ok.He made sure he knew the issue and what we had done. .He called later to say he was on his way. He arrived and left within 5 minutes with the problem fixed..So pleasant, so professional and the cost was SO reasonable..

Scott, the well technician, takes great pride in his work. No short cuts. Came, did an excellent job for a fare price

Bay State Pump showed up the day of the call. Bay State Pump also returned my reaching out right away. Other company's didn't bother to return calls or return the internet request. Bay State Pumps pricing was inline with other quotes.

Andy came right out to evaluate the well pump. The guys were efficient and helped us save money.

They responded very quick and got water running in no time. Would definitely call them again

I called at 6:30 AM and within an hour someone was at my house and verified that my well pump had been struck by lightning and was damaged. He sent a crew out and by 1 PM a new pump had been installed and was up and running.

quick response from Andy and extra effort to coordinate a prompt service call by the crew to address my problem; Scott and Brian were courteous and professional; Scott proved to be an experienced pro who patiently explained all while determining what needed to be done, and then did it with skill and efficiency; very pleased......

knew what they were doing; very professional

Were able to replace a control box on very short notice then made time to assist my neighbor. High quality and kind technicians.

The guys who came to my home we’re prompt & very professional. They informed me of what they were going to do throughout the entire project.

The service people were fantastic the work was done in a very workman like manner

Very good and quick service. They were out in just a few hours.

Excellent customer service from start to finish - thanks for the great work!

Quick response. Very polite and professional. Didn't try and sell anything that wasn't needed. AAA+++

They came and checked my pump. Said pump was fine but water softener system might be causing problem. No charge for the quick visit. Will definitely keep his phone number for future use.