Servpro Of Haverhill/Newburyport

Exercise caution when considering hiring this company. The entire staff exhibits unprofessional and rude behavior. Unfortunately, our experience with ServePro involved water damage to our apartment, and we engaged them for both remediation and reconstruction. Regrettably, they assigned an inexperienced project manager who had recently joined the company. This manager demonstrated a lack of expertise in handling the job. Despite our explicit communication about residents occupying the apartment during reconstruction, numerous safety hazards were left unresolved, posing a risk to those living there. For instance, they left tack strips with nails pointing upwards in the living room after removing the carpet (refer to the attached photo). ServePro staff displayed extreme rudeness and unprofessionalism, abandoning the job midway. In our case, they attempted to take advantage of the situation and quoted an inflated price to our insurance company. Predictably, our insurance company did not agree to the inflated price. In some instances, they charged twice for the same work. After questioning the prices by our insurance adjuster, they decided to leave the job incomplete. The reality is that they cannot handle more significant jobs to begin with. They might be suitable for fixing small issues like installing a faucet or clearing a clogged pipe. They are not even equipped for cleaning an average flooded basement. Additionally, the owner, Patrick Lavigne, sent threatening(sending file to collection attorney) emails regarding payment for an incorrect invoice, despite our polite requests for correction. It's challenging to believe that they are still in business with this attitude, especially considering their numerous positive Google reviews (which seem to be contributed by relatives, friends, and staff rather than actual customers). For a more accurate reflection of this company, please refer to the Better Business Bureau reviews. The BBB review aligns with the true reality of this company. [*** Link removed ***] Here is Yelp review in 2021 [*** Link removed ***] This how owner treats their employees [*** Link removed ***] I anticipate that in response to this review, the owner will likely emphasize their excellent customer service, how great they are etc. However, I urge you not to be swayed by these words, as they may be mere rhetoric and may not accurately reflect their actions. While I acknowledge that the nature of their business may not necessitate formal education (even for the owner), I believe it would be beneficial for them to consider hiring someone with a solid education background who can handle customer interactions more effectively.

Both guys were great, friendly and professional. They explained everything they were going to do and worked longer to ensure that the work was done in one day; they worked almost 11 hrs. and there was no extra charge. The basement looks 100% better and I would recommend them.

Two guys came to do the job. They were on time and they were professional.They took everything out, cleaned it and put everything back as it was. I will recommend them.