Northeast Heating & Cooling, INC.

They did a really great job. Whenever I needed anything they were right there.

I could not be more pleased with the products and services I received from Northeast Heating & Cooling. They are the BEST. I had ordered a replacement Trane furnace from the company, who had scheduled to install it on June 22nd. A week beforehand, my central air conditioning system also died, so the guys tried to fix it when they arrived to install the furnace. When they realized that repairing the air conditioning system was not possible, the owner Rick dropped everything he was doing to drive to my house to size and recommend an appropriate replacement unit. Then he personally drove to the warehouse to pick up the unit and deliver to my home, where his crew installed both furnace and air conditioner that day. The team did not leave until my new systems were installed, tested and operating correctly. They also removed all the debris and left my cellar cleaner than they found it. I was absolutely delighted with this company's thoughtfulness, professionalism and commitment to customer satisfaction. They are a first-class operation and I would highly recommend them to anyone who needs a new HVAC system.

My gas furnace stopped working on one of the last cold days of the Spring so I called Northeast, a local company. They were busy so I couldn't get an appointment until a month later which was fine. They gave me a 4 hour window so I stayed home from work that day. Half hour into the appointment start time the phone rings but I can't pick up because I'm on a work meeting. I call the number back after my meeting is over and his exact words were "You didn't pick up the phone so we moved on." He tried to reschedule but I wasn't about to patronize someone who is so inconsiderate towards his customers. If you're concerned that people are not going to be home you call BEFORE the start of the appointment, NOT half hour after the start of the appointment. Any we'll run service company will call you the day before and even the morning of, not AFTER the start of the appointment. And they're not rude to their customers when they call you.

My A/C system had stopped working so I called them to come out and take a look. They told me they would come out within a 2 hour window and got there on time. Once there, the technician quickly identified the source of the problem (malfunctioning controller board), explained the problem and suggested a simple way to fix it that wouldn't require replacing a $500+ part. I now have a working system again without having to wait for parts. I couldn't have asked for a better outcome.

All in all things went very well. This is the first year we have hired this company. We switched to them after watching an "Ask This House" special. And after briefly interviewing one of their owners Rich. My husband and I noticed a bad smell coming from the heat registers and we called and left a message, Their response was very fast. They diagnosed a failed blower due a part burn out. They set things up so we had heat while blower was on order. Then we had another furnace flare up. The company responded immediately again. The owner actually drove a good distance to the part facility. He picked it up himself and then drove back and installed along with his employee. Nutshell version: Northeast Heating and Cooling are superb professionals. They know what they are doing and they are willing and able to deliver high quality customer service, something mediocre companies tend top be clueless about. My husband and I recommend them without reservation. Wanda Stevens D. Jim Manganiello

Can't fault a contractor for being busy. They gave me an honest answer and didn't waste my time coming out for a meeting only to find out later they couldn't meet my deadline.

I also took a contract with them so I will be seeing them in the spring for my air conditioning. Best service I have had in a long time form calling on the phone to final payment.

Northeast Heating & Cooling, INC showed up on time. Details: 1. The technician recommended changing a $25 part which I authorized. 2. Cleaned inside of the furnace. 3. Checked and verified the furnace output. 4. 30-45 min duration. 5. The technician gave a report on the changes as well. It was a no hassle visit. Thank you Northeast Heating and Cooling.

I have a good AC guy. From there I asked him if I could make an appointment for my mother's house which is actually a mile away because I wanted to have her system cleaned at least. He did it right then and there. He followed me over there. We've used him several times. He really is good and how we found him was through my business. We used him through the business. What I like about him, he is here when he says he is going to be here and he doesn't try to tell me there is something more wrong with anything. He doesn't try to push anything on me, sell anything to me and he really is honest. How we started using him was we had two other companies come out in our shop and they were trying to tell us that we had to replace brand new AC, and we were like "There is no way we'd fix brand new. They're only a year old". They were telling us it's a wrong unit. He came out, he fixed it and we had not had a problem with it since. He is really that good. He has made a follow-up himself. That I thought was pretty good.

It went well, the provider was punctual, courteous and informative. didn't try to oversell services like people who have come in the past! :)

The gentleman was prompt and courteous but the estimate was way out of the ballpark. He didn't try to reconsider and it was a 'take it or leave it' situation.

Northeast Heating & Cooling, INC were very nice and told me several times to go to ask a refund... they are a very honest company

It went excellent. Punctual and friendly.

Richard responded to my phone call right away. I appreciated his frequent communication and the punctuality and professionalism of the technician. We were very happy with the service.

I think I found my new heating/cooling company for sure! I would not hesitate to use Northeast again and will actually be recommending them to my family and friends.

Everything turned out fine. There was one technician here doing the work and he was terrific. He did an excellent job. When I went down to check the furnace, it looked brand new. Scheduling was fine and they arrived on time for the appointment.

On Sunday 3/9/14, we noticed that our house was getting cold. I went to the basement to check our gas boiler, and found it cold. After removing the panel on the gas boiler, I found that the pilot light was out. After numerous attempts to relight it, following the instructions on the boiler), the pilot continued to go out immediately after lifting pressure on the gas valve in the "pilot" position. I knew at this point that I needed help. I then did a search on Angie's List for some nearby heating companies. I found Northeast Heating & Cooling nearby in Haverhill (within 10 miles of my home), which had an A listing. I also read a number of the reviews. I called on Sunday and was able to reach Rich. I told him I thought it might be the pilot light heat sensor (thermocouple). He agreed, but indicated it could also be something in the control unit, and that in any case he may not be able to get the parts on a Sunday. I asked if they could send someone on Monday morning, and he indicated that I should call the office on Monday at 8 AM and they should be able to get someone out quickly. I did so, and Rich indicated they could get someone here by 9 AM. He called back shortly to tell me they could get someone here by 8:30 AM. Kalen, the technician, was here on time (actually before I got there, as we has stayed overnight at our daughter's house). He quickly went to work, and his testing showed it was indeed the pilot light heat sensor (thermocouple), but that he didn't have one in his truck, so he'd have to pick up the part nearby. He also noticed a leak on one of the zone pumps and said he'd pick up gaskets and new bolts and nuts for it. He indicated that he'd have to drain and recharge the system as well. He got the part quickly and finished the overall repair within about 3 hours. Kalen started the system and verified that the two zones were working properly and that heat was flowing to both. I had asked about a senior discount for the work, and he incorporated that into the bill. The total bill for the work was ~$346. I was very pleased with Kalen and the work he did. He was pleasant and helpful, and I was able to put the bill on my credit card. Overall, I was very happy with Northeast's work and would certainly use them again.

Felt they sent me a beginner just because it was a deal couldn't answer questions so can't really speak to quality of the work provided

They showed up on time and did the work well. It lead to a part needing to be replaced, they did this promptly and appropriately.

The staff at Northeast were very professional and courteous. Extremely pleasant to deal with.

the are very unprofessional and would tell everyone I know not to use them

The service went very well. He showed up exactly on time, and spent easily a full hour going over a detailed checklist of my furnace, making certain that it was drawing the appropriate amount of current and gas, the thermostat was registering properly, and that there was no leakage of CO into the output being ducted into my house. I will confess that I was initially suspicious that this low ball service would be an invitation for the tech to find all sorts of issues that simply "must" be fixed, but my suspicions were unfounded -- at the end of the inspection, he gave me a detailed report, but the bottom line was that my furnace is in fine shape and needed no other work. That is a degree of honesty that I truly appreciate, and will be happy to use their services again.

After signing up for this service on Angie's List, Northeast Heating and Cooling got right back to me to schedule an appointment. The service technician arrived on time, was courteous, professional and thorough. I had a few questions out of curiosity and the technician was happy to answer. The overall experience exceeded my expectations and I would definitely recommend Northeast to family and friends. I will call them again the next time I need HVAC service. Ready for this? During the wee hours of Sunday morning, 15 December, the gas meter feeding my house decided to fail due to freezing temps and condensation. When I woke up at 7:30 AM with no heat and 10 inches of snow on the ground, I called Northeast Heating and Cooling's Rich Dupre on the emergency number. Rich immediately dispatched a technician to my house to troubleshoot the problem. Although it turned out to be a failed gas meter (National Grid issue) and nothing to do with the 22-point furnace service provided on Friday, Rich did not charge me a penny for the emergency service call. Instead, the technician instructed me on who to call and what to say and National Grid came out and changed the gas meter later in the day. Cannot say enough about Northeast Heating and Cooling and would not have found them without Angie's List.

The service was quick, thorough and professional. The testing of the line required two visits, and both were on time. I am very satisfied with the service, and my heat pump is working very well.

Great job, I was expecting to be charged extra for leak. They came when they said they would come and it's also a huge bonus around the holidays to get a little something extra for nothing! Thanks very much. My sister was actually the one that was home but she had nothing but good things to say and when asked what the estimate was for the leak she said they fixed it and charged nothing and unfortunately had already left before I was able to say thanks. Happy holidays!! I will definitely be looking at getting an annual contract with your company. The bonus is that it's local as well :)