RPM CARPETS & FLOORCOVERINGS

unknown

Fine. They also provided pad for the rug.

Sean was GREAT! Service went well and overall we were very pleased. Prices are a tad high, but it is the Cape and you get what you pay for here and it was a high quality product. So, we would do business with Sean again. Although, only Sean, we dealt with several other of his reps in the showroom and they were not as knowledgeable or as fast and accurate as Sean.

Carpeted 2 stairways. Actually installed earlier than promised. Showroom personnel most helpful. Installers efficient and quiet.

It took me a while to select the products I wanted. Frankly I hate the "in" styles in vinyl flooring right now so I hated 99% of what I saw, but then found one I kind of liked. They told me they would be going over my existing vinyl with an embossing agent and the new vinyl. I told them I could pull up the existing stuff with my hands, so why go over it instead of pulling it up and replacing it? They gave me some reasons that didn't really apply to my situation. The measuring person showed up about a half hour late and I again had the embossing discussion with him. It's clear to me that these guys install over existing vinyl only. I got a quote over the phone and it was much higher than I expected, although it was the first quote I got. To be fair to RPM one reason the quote was high was that I chose a very expensive vinyl floor. I decided I needed a less expensive product and knew there was nothing else in the showroom at RPM for me to see. I found a product I absolutely loved in another showroom. The other company pulled up the old floor and replaced it with no difficulty. They never recommended going over the existing floor. Also, the other company emailed me quote instead of just calling me with a price which I like. I thought the installation price was high from both companies. My decision was based on my preferred installation method and the availability of a product from a different company.

Everything was fine beginning with a great selection of products. Measurement was done promptly and accurately. The installer was superb and very hardworking. He was very knowledgeable about different types of carpet and proceeded to do the job very carefully so as not to damage any trim. So far everything has held up beautifully.