Harvard Outdoor Power Equip Inc

Worst customer service I have ever experienced. I brought in a riding mower for service. They said they would call me if there was any additional work that needed to be done. When I went to pickup the mower, they had done $450 worth of work without even calling to tell me that additional work was needed. My bill was 2-3 times more than expected. The mower itself is worth only $600. The worst part was that when I questioned them about the practice of doing additional work without calling the customer, they said the mower needed the work anyways and I shouldn't complain about it. They missed the point all together that I should have been notified of the additional work/cost before they did it. When I tried to explain that to the business owner, his employee jumped into the conversation and threatened to come over the counter and "Shut me up" while he pounded on the counter. It was extremely unprofessional and something I have never experienced before. Not to mention that I had already agreed to pay my bill in full. They also charged me for sharpening the mower blades which they did not do. The mower deck wasn't even on the mower when I gave it to them.

It was a large lawn mower. The quality of the work was good. The mower has performed fine. The work was done as promised and it was done sooner. The staff was helpful. I have been pleased with whatever they have done there. It is not the first time I have used them.