PIONEER VALLEY ENVIRONMENTAL

This is a fantastic company. We first came across them to install a dishwasher and to replace a leaking toilet and some pipes. The plumber, Adam, set up not only the plumbing but also the electricity and carpentry work with two different folks. He responded quickly to texts or phone calls and was phenomenally organized about everything. It was as though we had an excellent contractor. Another time, we were having water tank issues, and he came right out, on time (or earlier), same great communication. Both the office folks, Diane and Deanna (sorry if I'm misspelling or misremembering your names), are lightning fast with both email and phone calls. Then, they came out to Granby (which I only found out was outside of their service area because I glanced on their website) without batting an eye when my mom needed a new water tank installed on our property. They didn't even mention the extra drive... So, when we realized our house was a sauna in the summer, we called PVE for air conditioner, too. Hiring great people seems to be a company policy. Ronnie, Brandon, and Alex were great. Within a week of me calling and saying we were dying of heat, they quoted, and then ordered, set up, installed, and permitted a mini-split air conditioner that works with the layout of our very oddly shaped house ($10,000 including install and ducts for 1 ton and 5 ton units, second floor, for those who read reviews for price). They cannot be normal HVAC people; they installed it like engineers, setting it up so that we get maximum coverage for minimum energy. They paid attention to all the details, from whether we wanted a pipe to be a corner or a straight line, to tidying all the little pipes and bits of plastic.The unit itself is super: you can angle the fans and choose which side the AC comes out on. And they were all utterly pleasant, friendly, and on time or a bit early. Highly recommend.

They know their job. They know heating, they keep updated on new and various heating systems. They are the most knowledgeable I've found and I enjoy working with them.

They did a meticulous job, they were extremely respectful of my home and garden. They wore booties to make sure they didn't track in mud in. They were so nice! They respected me and my home so much! I was highly impressed. They finished a day early so they refunded me $500.00 which was amazing. I appreciate how they did they job and were very punctual. They explained the system in full detail and let me know to call if I had any trouble! This was such a good experience!