KAKS Home Improvement Services LLC

KAKS took several business days to send me a "form letter" email asking me to choose from some suggested times for an appointment after I had left an inquiry on their website. The email asked in BOLD CAPS that I provide my address, something I thought I'd already done online, but I gave my address again, responding within 4 hours. Two more business days went by. I got the same wordy "form letter", with a note at the top asking me to note new appointment times. I found that the time I had asked for was no longer offered. This mail also still screamed at me in CAPS to provide my address, yet again. It takes you two days to send me a prewritten email when we're trying to schedule an appointment for the next week? Seriously? And you can't take two minutes to write something responsive and friendly? ("Sorry, that time is no longer available. Do any of these times work for you?" See! Easy.) No interest in working with people who can't communicate with more consideration than this.

The whole process for me was pretty seamless. We all want things done yesterday ,but in reality it was not long from start to finish . Steven was great to work with. His people were always on time and within the windows of time that were discussed. I feel 100 percent satisfied with the end result. The work came out great and the space is transformed from a drab and semi useless area to a full blown man cave . Im glad i chose KAKS .

Before you read any further, you will see that I previously reviewed KAKS and gave them an outstanding rating. I used to be an enthusiastic and ardent supporter. They finished my basement almost 8 years ago and then added a bathroom a couple of years later. Both jobs were done well and we really were very happy with the work. So what has changed you ask? Well the customer service years later has degraded significantly. We recently did a project where we had to remove one of the panels to run water lines. I figured no big deal, the team at KAKS is great and I'll pay them to reinstall it. Emailed the company, no response. Emailed the sales team, magically a response until they learned I was looking for service (which I clearly stated I was happy to pay for). The response, we'll get back to you to schedule something. Weeks go by and nothing. So I call the owner. He answers and assures me he can help up but call him next week because he's in the car. No problem. I call next week. Goes to VM but the mailbox is full. I wait 2 days and call back. Nothing. So I send a text message (which I generally avoid as a matter of doing business but alas, I am at my wits end) no response. This last stage is before the week of July 4th. So I let the week of July 4th pass because a lot of people take vacation during this week. I call today (Wed 7/11) and right to VM it goes. Again, VM full so I can't leave a message. So I'm stuck with panels that I don't know how to reinstall on my own and KAKS is completely unresponsive. To potential customers, be aware, unless you are handy or have another contractor to lean on, you could find yourself in this same situation. As I said, happy with the product but discouraged that the company doesn't seem to want to help (on a paid basis) former customers put their home back together. Update(7/18/2018): After posting this review, the owner contacted me and scheduled the repair work. The carpenter arrived on time today and completed the work very well. I am thankful for the response and have adjusted my review rating to account for the follow-up and correction of my problem.

I am really baffled. I have contacted KAKS four times over the last month - twice via their website, once via an email address I had from prior correspondence, and once by phone - to no avail. I haven't gotten any kind of response from the company. I would have welcomed the chance to discuss my basement project with them.

So I know a lot of people in the area want to finish their basement I say overall they did a pretty good job where they fell behind was the end of execution took about eight weeks maybe eight to ten weeks longer than I expected but part of that was a little bit of permitting and part of it was just that they had miscommunication on our team and just got a little fuzzy and the only reason that mattered because we had a baby and we were hoping to get that done by then so i think it was over schedule themselves but the work itself is nice and we've gotten a lot a compliments from people from the area that saw our house before our house was flipped two years ago and they saw the house before and they said wow this looks so much better than it use to look so that was a good compliment to hear. I would say that was for one thing on a higher end of their spectrum their use to doing smaller projects much smaller maybe a third smaller it's more like thirty thousand max so our's was a bigger project for them I would say overall the execution is good the communication maybe not so good so having luckily I was home a lot so I could communicate things that needed to be done and executed correctly because it could have been a mess had I not been there. But knowing my advise is you need to know exactly what you want and material that you want they also have a show room which is nice so you could go there for your initial confrontation and you can all the different materials that they provide I would add one thing that they were really good with is they only specialize in basement systems they are great with knowing best material is good for water proofing, sound proofing and thing like that kind of things our walls are actually sound proof walls but they also had the structure like insulation.

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The experience was tremendous. Steve was punctual and extremely creative with how he wanted to transform my space. I was fortunate to have Curt and his son do the work in the basement as the final product is tremendous. We use the space for watching movies and sports, the basement has transformed my home. If you are doing a basement, I would definitely give them a call. Pros - quality of work, experience, service Cons - I am nitpicking but they do not paint and I didn't want to have to call around for a painter and schedule another person to be in my home. I would prefer that all of the work was completed and they contracted out a painter.

The contractor was prompt and did a reasonably good job. However, once final payment was made, they were slow to respond to some outstanding issues. In particular some of the employees were rude and it took a long time before the owner Steve got involved to confirm that the issues would be addressed. In addition, we have a fireplace that was left exposed at the recommendation of Steve because he had some great ideas for it. To date, all that was done was to cut out the exposure of the fireplace with no attempt to dress it up. We are now going to spend an additional thousand dollars to clean it up so that it isn't an eye sore through an outside contractor.

Steve from KAKS showed up right on time. I showed him the basement and we talked through the various possibilities for the basement finishing system. Once we had agreed on the space that would be of interest, he took measurements and prepared a quote (this took about 20 minutes). This included walls, flooring, ceiling, electrical, lighting. We then sat down together and reviewed the quote. He outlined the materials and construction techniques they would use and how long it would take. He patiently answered my many questions. Later that evening, he sent me a quote via email. In the end, we decided to go with a less formal "finishing" of the basement. I have no doubt that KAKS would have provided a beautiful space in the basement...we simply don't need it to be so nice so are going with a less finished space for our kids to play in. If/when we decide to make it a more formal finished space we will not hesitate to get in touch with Steve and KAKS again.

It is one of the nicest spaces in our house. It was not inexpensive, but the quality of the materials and the calibre of the workmanship were worth it. They kept ups posted on how things were going and did things exactly as planned and on time. We are VERY pleased with the results and recommend them VERY highly!

I'm very pleased with the quality of all work except the painting. Everything up to that point was excelllent. The paint job was average to below average. They did not use a professional painter and it showed. I gave them a B score because of it. I need to fix some of the painting problems myself. I shouldn't have to do it after paying so much money.

Their estimate was for $27000. We did not hire them and we are not really considering anymore addition at this time. The only reason why we did not hire them was because the estimate was higher than what we expected. Overall they were the only ones that we had over to do an estimate. We will not be considering using them in the future.

They did a nice job and were nice people. They were also very pleasant to work with.

The basement looks amazing! Steve and his crew were very responsive and worked with me through this process. The customer service was exceptional to be honest. I've worked with many (horrifying) individual contracts over the years but this was my first time taking on something of this scale. I realized there would be some bumps along the way but Steve and my day to day GC, Chris, walked me through it all. I learned a ton and now have a basement that is so much more than I originally envisioned. Steve had some amazing recommendations and we applied them to the floor plan. I wish I had his creative vision! The space was bare bones before work began - exposed wood beams, hvac/plumbing, some insulation and just the foundation on the walls and floor. The space is a little damp so we opted for the "system panels" on the foundation walls to allow an air pocket for ventilation between the wall and foundation. I have to say I was REALLY skeptical and worried that it would look "cheap" but I was wrong. The system walls look great and provide some extra insulation and sound absorbtion. I was able to visit a space the company had recently finished close to my home so I could see and touch the system before buying it. I was also worried the vinyl flooring would look funny but I absolutely love it. My extended family couldn't believe how great it looks. Love that it is 100% waterproof too. We plan to use this space as a second office/den. We put in a nook for a 175 gallon fish tank and added a closet for storage. We also re-routed some hvac, gas and plumbing pipes to open up the space. I have a feeling my family will be fighting over it once it's furnished. I still have more painting to do on the finish and doors so I'll post more photos later. I would highly recommend KAKs home improvements. They'll be my first call when we are ready to do our next project.

I could not be happier. The project turned out better than I could have ever imagined. The crew was always on time and never cut any corners. They would even come on a weekend and prior to 9AM during the week in order to keep with in a specific time frame. The crew were very polite and always left the basement free of construction debris once a portion of the project was completed. If you do not go with Steve and the KAKS crew you have made a mistake. KAKS treated my home as if it were their own. You cannot ask for anything more than that. I will be hiring them to finish my third floor walk up once I have saved up the funds.

They give a very hard sell, explaining why their system is expensive but none of the alternatives will work. I got the impression it was very cookie-cutter, because she bid to put in a pumping basement toilet, while I already had and existing septic connection and could use a normal toilet. In the end I just wasn't convinced to go to the expense of their product without further understanding my basement water issues, so I put it off.

I am pleased to write this review of the impressive basement team of New England. Steve and his team are a collection of consummate professionals. The positive experience with Impressive Basements started with owner Steve Sweeney. Steve is extremely customer focused. Steve scheduled a Sunday appointment to accommodate our schedule. He spent several hours at our home presenting the product, listening to our concerns about a nonstandard material set, measuring and devising a detailed project layout and plan. The project started promptly as promised and very closely aligned to the project timeline. Throughout the course of the project, we were in constant communication with the general carpenter, electrician as well as Steve. Any concerns/minor tweaks we had were immediately addressed without issue. The city in which we reside required an air exchange unit to be included in the project, something discovered after applying for the building permit. This was not part of the original estimate but Steve assumed all costs with the unit & its installation. This speaks to his high character and business acumen. It was a great relief to not encountered "hidden" costs. We could not be happier with the results. The basement has become our favorite room in the house. The system is cozy and warm. We spend the great majority of our at home family time enjoying our new basement. A big thank you to the entire Impressive Basement team!

They were excellent. We had no issues. They were prompt, did what they said they would do when they said they would do it, and were clean. The workman were professional and respectful of my home. I have had the system now for a while and have gone through all seasons and have had no issues.

Very easy and on time. They never came to me with another price quote, they always stuck to their price even if something didn't work out like they planned. I paid only what was originally quoted, and they worked with me on that too to make it affordable.