1st Choice Appliance Repair, Inc. is a small family-owned company with twenty years of appliance repair experience. We are proud Gloucester residents who want to make a difference in the community we live in. Our service areas include Cape Ann and the North Shore where we provide prompt professional family-friendly service. We know your time is valuable and pride ourselves on offering fast, friendly, and reliable service to all our customers. Call us today! www.1stchoiceappliancerepair.com
Business highlights
7 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Services we offer
Repair Washing Machine, Trash Compactor, Refrigerator or Freezer, Gas or Electric Wall Oven, Gas or Electric stove, Gas or Electric Dryer, Gas or Electric Cook-top, Garbage Disposal, Dishwasher, Dryer & Vent Cleaning
He disassembled the pump, removed the clogs, reassembled and tested it in about 15 minutes. Very friendly and obviously competent.
Description of Work: Fix washing machine pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Carol W.
03/2020
5.0
appliance repair, small appliance repair
+ 0 more
Extremely well. Punctual, professional, knowledgeable, and friendly service at a very fair price.
Description of Work: Bosch dishwasher repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Brian B.
02/2020
5.0
appliance repair, small appliance repair
+ 0 more
Great, Alfredo was very professional. Explained the issue, ordered the part. Came installed item, ice makers working great.
Description of Work: My ice maker wasn’t making ice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Constance B.
01/2020
5.0
appliance repair
+ -1 more
Very Well. Working better than ever.
Description of Work: repair dishwasher and refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$318
Lisa Q.
12/2019
5.0
small appliance repair
+ -1 more
I called Alfonso Wednesday afternoon. He was at my house the next afternoon. He fixed my washing machine (a wire had come lose). The price was reasonable. He was personable and knowledgeable.
Description of Work: Washing machine wasn't working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Don P.
11/2019
5.0
appliance repair
+ -1 more
1st Choice Appliance repair called right away, provided prompt evaluation and estimate of the repair cost and timeline. The repairs were made on schedule and on budget with great customer service. I would HIGHLY recommend 1st Choice Appliance repair.
Description of Work: Gas range repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Susan A.
10/2019
5.0
appliance repair
+ -1 more
Alfredo diagnosed the problem. We determined it would be too expensive to fix and decided to replace instead of repair. He also offered great insight based on his experience on which types of refrigerators he thought would likely be most reliable. He was a really nice guy and I’d definitely call him again.
Description of Work: Repair a refrigerator
Rating Category
Rating out of 5
Yes, I recommend this pro
Jack L.
10/2019
5.0
appliance repair
+ -1 more
He fixed it!!
Description of Work: Dishwasher
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Paul A.
10/2019
5.0
appliance repair
+ -1 more
Excellent. Worker was early, got right to work, was efficient, informative and friendly.
Description of Work: Leaking Bosch refrigerator and Bosch microwave handle.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
David B.
10/2019
5.0
appliance repair
+ -1 more
Alfredo was extremely prompt, courteous, and professional. He quickly diagnosed the problem and installed a new heater, fuse, and thermostat. We'd definitely hire him again.
Description of Work: diagnose, then replace dishwasher drain pump
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$287
Response from 1st Choice Appliance Repair LLC
Please enter what you would like the response to look like:[Bill]
Carole H.
07/2019
5.0
appliance repair
+ -1 more
Very well. Work professionally done.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from 1st Choice Appliance Repair LLC
Thank you for the A rating , Alfredo
Kevin B.
07/2019
5.0
appliance repair
+ -1 more
Excellent response, excellent communication, excellent workmanship. We brought them back for a second job the following week and again, everything was fantastic. Will definitely use them again.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark F.
07/2019
5.0
appliance repair
+ -1 more
Punctual, well informed, courteous, friendly, resourceful, respectful, and under budget. Alfredo is not only 1st Choice, he's the Only Choice. Keep up the good work.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from 1st Choice Appliance Repair LLC
Thank you for review and sharing your experience with other. It is feedback like this that makes a difference. Thank you. Alfredo.
Carol S.
07/2019
5.0
appliance repair
+ -1 more
Compressor on water machine was gone
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from 1st Choice Appliance Repair LLC
Thanks for the review we are always here for you, Alfredo
ellen G.
07/2019
5.0
appliance repair
+ -1 more
My refrigerator was repaired quickly and efficiently.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from 1st Choice Appliance Repair LLC
Thank you for sharing your experience, Alfredo.
Mark M.
07/2019
5.0
appliance repair, small appliance repair
+ 0 more
excellent - prompt , professional and no hidden charges
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from 1st Choice Appliance Repair LLC
[Member Name Removed] , Thank you thank you for your feedback . Alfredo.
Kathie D.
07/2019
5.0
appliance repair
+ -1 more
Perfect on time and diagnosis was perfectly correct everything fixed for little mone. Plan to hire Alfredo again to fix my tenants dryer. Very precessional
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Response from 1st Choice Appliance Repair LLC
Thank you for sharing your experience. It is feedback like this that makes a difference. Alfredo.
Robert B.
07/2019
5.0
appliance repair, small appliance repair, dryer vent cleaning
+ 1 more
Excellent service and very well organized company
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from 1st Choice Appliance Repair LLC
Thank you for the feedback and sharing your experience with others. It is reviews like this that consumers look for. Alfredo.
Christine K.
07/2019
5.0
appliance repair, dryer vent cleaning
+ 0 more
Prompt service and great communication! Would definitely hire again.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from 1st Choice Appliance Repair LLC
Thanks for the review , it was my pleasure, Alfredo
Dennis W.
07/2019
5.0
appliance repair
+ -1 more
Alfredo checked the unit throughly for cleaning it to then methodically ckecked all the possible parts that could have caused the the malfunction. Only going to the main / very costly computer last. Unfortunately for me this was the culprit. I will use Alfredo for future appliance problems. He arrived promptly was courteous, neat and left the work area clean when he departed
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from 1st Choice Appliance Repair LLC
[Member Name Removed], Thank you for your A rating and sharing your experience with other. It is feedback like this that makes a difference. Thank you. Alfredo.
Bill A.
07/2019
4.0
appliance repair
+ -1 more
Appliance a lemon and service just bought us a couple of months and so we replaced it.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from 1st Choice Appliance Repair LLC
It was nice to meet you and service your appliance needs. Good luck with the new machine. Alfredo.
Bob L.
07/2019
5.0
appliance repair, small appliance repair
+ 0 more
Very well. He checked out the appliance and it was old. As the parts needed were no longer available, we had to get a new one. He gave me some very good advice on which dishwasher to buy, we did so and are very happy with it. I would hire him again in a heartbeat.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from 1st Choice Appliance Repair LLC
I'm glad I could help. I am always a phone call away for any of your appliance needs. Alfredo.
David P.
07/2019
5.0
appliance repair
+ -1 more
Very good. He came in and he finished the job within 45 minutes. He was nice. He came in here on time.
Description of Work: Dishwasher repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Response from 1st Choice Appliance Repair LLC
Thank you for your review. It was a pleasure to meet you and take care of your dishwasher for you. Alfredo
Deborah F.
07/2019
5.0
appliance repair
+ -1 more
We recently had the pleasure of meeting Alfredo Luciano, proud and personable owner of 1st Choice Appliance Repair. Facing the prospect of a (second) two week wait for a Sears repairman for our failing fridge, we found Alfredo’s business in an online search. Setting an appointment was a breeze using the Housecall Pro platform embedded in his website. He arrived promptly, was highly knowledgeable and efficient. We were impressed by his cordiality, honesty, energy and obvious dedication to customer satisfaction. Dealing with Alfredo was a breath of fresh air compared to Sears and other large repair businesses, and he will now be our “Go-To Guy” for any future appliance woes. We recommend Alfredo and 1st Choice Appliance Repair without reservation. Five stars is not enough – try him, you won’t be disappointed!
Description of Work: Diagnosis of failing fridge
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from 1st Choice Appliance Repair LLC
Thank you for an A rating review. It means so much to us to see how happy and satisfied our customers are.We look forward to helping you with any future appliance needs. Alfredo.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Dryer Vent Cleaning
FAQ
1st Choice Appliance Repair LLC is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
1st Choice Appliance Repair LLC accepts the following forms of payment: Check,CreditCard
No, 1st Choice Appliance Repair LLC does not offer free project estimates.
No, 1st Choice Appliance Repair LLC does not offer eco-friendly accreditations.
No, 1st Choice Appliance Repair LLC does not offer emergency services.
No, 1st Choice Appliance Repair LLC does not offer warranties.
1st Choice Appliance Repair LLC offers the following services: Repair Washing Machine, Trash Compactor, Refrigerator or Freezer, Gas or Electric Wall Oven, Gas or Electric stove, Gas or Electric Dryer, Gas or Electric Cook-top, Garbage Disposal, Dishwasher, Dryer & Vent Cleaning