Custom Carpentry Of New England

We had Donnie and his team do some work for us in the past and did not hesitate to call him when this project came up. Everything went well. Great quality on the installation and the clean-up was super. Windows look great and I?m certain will make a huge difference this winter.

Donnie was prompt, the installation was well done, blending the old (historic home) with new building materials.

My wife and I were in the process of buying a home and needed to obtain a quote for a replacement slider prior to closing. In doing so, we had called numerous vendors / contractors to come out to the property in a short time frame. Donnie of Custom Carpentry NE, was not only one of the few to call us back, but was nice enough to make himself immediately available to view the home. Donnie provided us an onsite estimate for the work and drew up a formalized quote in less than 24 hours. Needless to say, when we did finally close on the home, we both felt that Custom Carpentry of New England had shown us the prompt professionalism that was necessary to complete the job. Once onsite, Donnie and his assistant made sure that the replacement slider was installed promptly and up to code. With our new home settling over time, there were some challenges in having the slider pitched and leveled correctly to correspond with our existing deck. Our new Harvey Slider was installed properly and when the job was completed, it was as if they were never there. All materials debris etc were swept away and cleaned up. Donnie was extremely personable and to the point when discussing the required work. I would highly recommend Custom Carpentry of New England to anyone who needs a project done (large or small). The finished product along with their attention to detail goes a long way. Very satisfied customer.

They were the best quote by over $1000 and delivered at the price they quoted. They needed 6 weeks to order them material and it was here in 6 weeks. They said it would take three days to install and it took 3 days. There was even a small bobble about color....they took someof our trim, matched it and painted at no extra charge. They left the house spotless after finishing. Just a terrific outfit to deal with. Donnie, great job!!!!

Donnie and coworker jacked up and supported the main structure and then removed the old,rotted sill and installed a new, pressure treated sill around the entire family room. They then replaced the exterior plywood and clapboards and added Azek corner and skirt boards. They then spray foamed insulation to the underside of the room (R-30). We are extremely pleased with the result and are planning on using Custom Carpentry of NE for additional work!

Donnie and his team were great from start to finish. He made an effort to review everything multiple times and was very patient with me when asked multiple questions every step of the way. I was very satisfied with the work they completed. The stairs were a mess before I hired Donnie. His team did a great job repairing the stairs and were very considerate and careful to reuse the top boards that were in great condition. The work to strengthen the deck supports was not only done very well but saved me money. I really appreciated Donnie's willingness to be honest and caring about his clients versus only trying to squeeze out every dollar with expensive and unneeded repairs. The replacement trim work was done very well and everything looks clean and well done. I was very happy with this work and will plan to hire Donnie once again for future repairs and hopefully some upgrades.

The CEO is the guy that comes up and does the estimates, does a very good star job, follows up on his estimates and he has done an excellent job. He hasn't done any work yet as far as his pre-work is, he has been very thorough.

The whole process couldn't have gone more smoothly! I found Donnie on Angie's List and he is extremely easy to work with. I was not only impressed with his reviews but also liked that he sold the various brands of windows. He met with me at my home and discussed what he felt was the best choice of windows for the project. He is very knowledgeable and steered me away from over improving. His price for the windows and the installation was very competitive. He is very low key, never rushing me to make the final decision. He is very meticulous and took photos to match the profile of the replacement trim to the original. Things that came up in the process that rattled me were handled very professionally and calmly by him. I felt that I was in good hands. It took around 6 weeks for the windows to be manufactured and 2 weeks after for them to be installed (My schedule was the culprit, not his!). Donnie and his team arrived at a respectable hour and worked solidly all day long. By the end of the day, all eight windows were installed, spray foamed and interior trim installed. The second day, was used for the finish work, exterior trim, caulking and patching. All trash was removed each night, pickup of the debris happened shortly after tear out. I know that my nearby neighbors were appreciative. My home was vacuumed repeatedly. He even went the extra mile in making a minor repair to my front door that kept blowing open in the wind. Donnie's philosophy is that he likes to treat people how he likes to be treated. I was treated like a valued customer and am very pleased with the results of the work that was done. I am looking forward to my next project with Custom Carpentry of New England.

I had received quite a few estimates before hiring Custom Carpentry of NE to replace my aging front door with sidelights. Donnie and Team were very extremely professional and punctual. They set my expectations with an accurate timeline between order placement to delivery and installation. I almost didn?t recognize my house when the project was completed and couldn?t believe how quickly it was done. I recommend Custom Carpentry of NE without hesitation and would hire them again in a heartbeat.

Donnie came to the house to talk about his services and to take videos of the exterior. He was on time and well prepared. He talked about the services he and his company provided, what their philosophy was about how they provided their services and what motivated them to make sure that we were happy with the whole process and the outcome. Donnie provided a very detailed quote and went over it with us to ensure we understood what we were paying for. He provided a fair payment schedule and once we signed the contract he was back to the house to start work within two days. Every day they came to the house they were on time, unless they told us that they would be late ahead of time. They worked quickly and it was easy to see progress being made every day. Before they left they made sure that all the construction equipment was stowed behind the house and out of the way. Some of our neighbors commented that they weren't even aware there was work being done because the site was left so clean every day. Donnie was very good about keeping us informed about what was happening and making sure we were aware of any problems they ran into. He went above and beyond to repair some water damage that they discovered once the old siding was removed. It was also covered in the contract! Donnie's attention to detail on the finish work on the windows was excellent. Whenever there were questions about something that needed our input we were promptly asked and then it was done. Overall we couldn't have been happier with the results!

When you're looking for someone to work in/on your home, you expect the best, but you don't always get it - With Donnie from Custom Carpentry of New England, you WILL get the best. He is professional, on time, courteous, clean, patient and fair. We had all of our windows ripped out down to the studs (not replacement) and every time I came home from work, it was like no one was ever there. He cleans up and treats your home as if it was his. If you ask him to lock the door when he leaves, he does. It's the little things that separate him from all the rest. He picks up his phone when you call, he talks to you like you're not bothering him, he responds to email and he will work with you to ensure that when the job starts and finishes you are 100% satisfied. Unfortunately, customer service is a thing of the past but Donnie from Custom Carpentry of New England IS BRINGING IT BACK! I have a lot of work left to do on my home and he will always be contacted first. It can take a life time to find a solid 'go to' when you need something done but I truly feel like I may have hit the jackpot with this one. I did a lot of research and interviewed other contractors and sales reps from Pella and Anderson windows. When they left, I felt like I was being fleeced. Donnie will not give you a sales pitch and he will not make you feel like you're just another job. If you want the job done right and truly feel like you trust the person doing the job you don't need to look any further than Donnie from Custom Carpentry of New England. You will not be disappointed, you'll be blown away.

There was no B.S. sales pitch or preasure with selecting his company for the job. He gave the best estimate and provide high quality work. I will consider hiring him for my next project.

We again hired Donnie to do some work around the house. He is our "go-to" guy and we are again extremely pleased with his work. We had 2 windows replaced in our basement. The previous windows did not have any trimwork and were down-right ugly. We also had Donnie install some trim around a basement door. Everything went smoothly. The windows and trim look fantastic. Donnie even went above and beyond to find the paint we used on our foundation in our shed and painted the exterior parts of the window. It's amazing the difference 2 small windows with great looking trim can make. He also did a great job with instaling trim to a basement door. We're pretty handy folks, but because of the location of the door and the minimal space to work we couldn't figure out how to do this well. Fortunately we had him install this and it looks great too. ALso he cleans up so well, it looks like no work was done at all. Once you find a good worker, you stick with him and Donnie is definitely one of those guys. I highly recommend him...just don't use him when I need him. :)

They came, they installed & then they left.

Donnie & Paul installed, painted & cleaned up all in 1 day! Donnie is very professional...punctual. When He says he'll be there at 9 AM, he is..... I originally called for an estimate in Oct/Nov. When Donnie came out to house, he brought windows with him to show me quality, operation etc. Thoroughly explained installation process & even emailed me videos of window installations & other work he has done. Once I decided I wanted him to do the work, he came back & measured all windows x 2 prior to ordering. Took about 6 weeks from time order was placed & had all installed before the holidays. Highly recommend Donnie & his crew! I have other work to be done in the future & I WILL be calling Donnie again. Thanks Don! Excellent work! Now I'm nice & toasty in my little cottage.

Donnie did a great job. He came out to our house with booklets to discuss what type of doors we wanted and gave us an estimate. His pricing was very competitive (lower then some other estimates we received). I couldn't decide on exactly what style front door I wanted and I was able to email with him back and forth to get estimates on the various styles of doors I was looking at. Once I decided,the doors were ordered. It took a few weeks to get in and we were able to figure out a good time for install. Donnie did a great job with the install and the trim looks fantastic too. There was NO trash left at all and he halled away our old doors. He had actually brought 2 screens for the screen door and after my husband decided which one he wanted and moved it, it blew over in the wind and broke. Donnie was nice enough to give him the other screen. I would highly recommend Donnie, and will probably have him out to do some more work (windows) when we're ready to replace.

The installation was completed in an excellent manner and he cleaned the premises of any debris that was the result of the installation. I would recommend Custom Carpentry without reservation.

Donnie did a great job. He was on time, professional, and tidy. He discussed the different options and cost. He finished the job in a timely manner. He cleaned up and took away all construction materials. I would highly recomend Custom Carpentry of New England for all your doors and windows.

Our experience with Custom Carpentry of New England and it's owner (Donnie Settlemoir) was truly excellent. He was interested in our understanding our needs, was prompt, courteous, professional. The work was of excellent quality, the pricing was quite fair and all trash was cleaned up and taken away. We would recommend Custom Carpentry of New England very highly to Angie's list members and non-members alike

Our projects we done in a professional manor and everything was completed on time and the outcome was better than we dreamed of. We would recommend this company to everyone.

Donnie was great to work with. He was one of the few contractors we've dealt with that called promptly and showed up on time for the estimate. He seemed to understand exactly what we were looking for. He sent us a quote through email and we decided to hire him. The work was scheduled for a few weeks later. He called the night before to confirm and again the morning of when he was running a few minutes late. (we don't take this for granted as we have had a number of "no-shows" or late comers who never bothered calling). It was great to have such a professional take on a rather small job. He was able to do most of the work in his truck. He was really great working around our 2 young children who were quite nosy. Within a few hours the job was done and we couldn't be happier. The new railing is far more sturdy then the previous one and looks really nice. He will definitely be on our "call-back" list if we need more work done in the future.