Berry Mechanical Services, Inc.

Berry Mechanical installed a $10K HVAC system a little over 4 years ago. They are one of only 3 American Standard dealers listed in my area on the American Standard site. All are roughly the same distance -Berry is actually second closest. They are now telling me they will no longer service it because it is too far away. I can understand if they were no longer wiling to do service calls on systems they did not install because of distance but they were more than happy to take the money for the large installation and it was fairly recent. I was paying them every year for semi-annual service and now I have to scramble to find an American standard dealer who actually will travel the same or more distance and will provide service for a system they did not install and may or may no be familiar with. Very disappointing, I can not recommend buying a system from a company that will not service what they install, especially when they are no further away than the only other 2 dealers.

Replaced extremely outdated central A/C

I cannot say enough good things about Berry Mechanical. The installed my first unit over 20 years ago and serviced it for those same 20 years, it finally croaked although we did try to save it but I was afraid on the coldest day of the year it would decide to take a permanent nap and I would have frozen to death. They arrived right on time at 8:30, 4-5 men removed the entire system and installed the new one. They were great, knowledgeable, I have a great system were I can raise and lower my heat on my cell phone, they installed it all and showed me how to run it. The equipment is fabulous, and they were amazing. They came back today, to double check everything to make sure all was in order and it was. Berry Mechanical is the best, they are honest great knowledgeable guys who really know their stuff. Thank you Alan and all the guys who work for you .. you are the very best. Dorina Aldo They were amazing they did everything they said they were going to do, no surprises. I highly recommend them.

They were prompt, communicative, and easy to work with. Allowed three days for the job, but finished in two days. A few punch list items were quickly addressed after the installation. I waited to write this review to get through a full cooling and heating season. No issues what so ever during that time.

Called with a no heat situation. Was told they were Too busy to take on new clients

Very well, would recommend Allan and his team to anyone needing heating and cooling needs!!

We were scheduled for a date six weeks out since it was not an emergency situation. It became an emergency situation when our boiler unexpectedly stopped working. Berry came out the next day. They provided us with a temporary solution, and pushed our install up by 4 weeks.

Very professional, I am confident in repairs. Fair pricing.

That went fine during the insulation their van actually backed into a post that was holding up our post. So that was an honest mistake and nothing was really resolved from that. You can’t tell if there was really damage but now that is had been like three years you a can tell that they did do some damage to the post. At the time there was there wasn’t anything that we did about it because we weren’t really clear about what was going on. The fact is it did happen and the overall instillation went absolutely fine. They were on time professional and there was no issue other than the post. They came out to do a service and that went fine. We then called them out because the machine stopped working and the technician was super professional and he came out and did all the work. I don’t think they can do anything to improve their service and they’ve always been professional and responsive. It’s just every time they’ve come out to do something it seems like some weird little ting happen that isn’t related to the service or what they provide but it’s tied to them so I just have thing weird feeling around them. I would still call them out because the work they’ve done has been great.

Flawlessly. Top-notch sales, great communication, one-day installation. New A/C works perfectly.

I called on a Thursday night and Jaime was able to come by early Monday morning. He was very thorough and went through all aspects of the job. I had looked up information on the work needed to be done, but Jaime showed me things about the system and what I would need to do that I hadn't even realized. He pointed out a hazard with the gas water heater exhaust which I was able to get resolved by the company I'm renting the heater from. I ended up going with local licensed friends that we found out do the work as well, but Berry Mechanical had very competitive pricing. Jaime was punctual, informative, and polite. Would definitely recommend them.

Excellent. They arrived early and finished the same day. The guys were very efficient. I would highly recommend Berry Mechanical. The installation went very smoothly. I am totally satisfied.

Our house was built as all electric back in the 70s. Given that you can infinitely control usage, the cost was manageable for the past 20 years of our ownership of the house. OK, the last 18. The cost increases of the last 2 years provided our motivation to switch. We contacted 3 providers through Angie's List and got proposals from each, all around the same cost for the same job. Probably the biggest difference in the proposals was that Berry Mechanical utilizes a "pre-sales" engineer. One provider sent out worker-bees to scope the job. Another was the boss-man himself. The analysis prior to the job gave us more confidence that it would go well. One other difference was that one of the proposals included the use of furnace brand that was not thought of highly according to on-line reviews and discussions. Berry proposed and installed an American Standard system. The job was estimated to take about 3 days but turned into 5, with a 2-day pause in the middle. So it was still 3 days, just not all together. All in all, things went OK with the performance of the job. Since the house was all electric, it is essentially hostile to the introduction of any other heating system. That is, rather than place a high-efficiency furnace in the lower level, it had to go into the attic space. There is no reasonable means to run duct-work from one level to the other (split-entry). This also meant a a "low" efficiency furnace had to be utilized. So that all means that there was A LOT more work going on inside the living area. Always a good rule of thumb - move anything you cherish and is gravity sensitive away. Also check out what was done at the end of the day. The biggest whine I can muster is that the attic ladder cap was not put in place at the end of the day. We wondered why it was so cold. Heh, heh. Whoops. When questions came up during the job, the "pre-sales" engineer was our go-to guy and he was very responsive answering our questions and providing reassurance. When the job was complete, it turned out that there was insufficient flow to the last room on the ducting run. They came back one day later and added a diverter (or something like that - I wasn't home for that job). It improved the situation greatly but I still have to use a space heater. I attribute that to the difference in the room's positioning in the house and the occupant's ability to control the heat to his room and not affect the rest of the house (benefit of electric heat). It's not that bad for me, but it's not my room.

Customer service, integrity and professionalism--these guys have it. I can't speak highly enough of these folks. Everything from my first meeting with them, to the entire install went so smoothly. When I decided to replace my old gas boiler, I called several local companies and plumbers to come out, take a look and provide estimates. Jamie from Berry came to my house (on time and as expected) and was super-professional, NOT condescending (I'm a woman, and I found one of the other companies that came out seemed to talk down to me ) and he patiently answered all my questions and THOROUGHLY explained all options and the information he was seeking in order to size and price what I was looking for. He spent a good amount of time with me that first visit, and he did so in a non-pressure, non salesman kind of way. Before he left, I asked him that when he did send a quote, where on the scale of "low to high" his quote would fall and he honestly said it would not be the lowest, it would be mid to high (and he explained why in terms for service and quality). After meeting with other companies, I hired Berry, as Jamie was completely correct in that they were neither the lowest nor the highest, they were more mid level, but it was obvious they were head and shoulders above the others in terms of service, customer attention and quality. They gave me a VERY detailed quote so that I knew exactly what I was getting and so that I could compare apples to apples in the quotes from other vendors (note: several other vendors would not detail their quotes, despite me asking, and they just slapped down a final price, making it nearly impossible for customers to compare what is being offered). The work went flawlessly. On the day of install, the Berry team (more like a SWAT team) showed up at my house on time and in a caravan of trucks, and after they all introduced themselves, the went to to work. ALL of these guys were great. I can't rave enough about how polite and professional each and every person was (as I had to peek in a few times throughout the day during the work). From the lead installer, to the the gas fitting plumber, to the electrician to the entire team of workers. They are like a well orchestrated and high preforming team (lots of companies could learn from these guys). The install took the whole day (as expected) and at the end, Dave (again super polite and knowledgeable and a Veteran--more kuddos to Berry for hiring our Veterans!! ) gave me a thorough walk through of the entire system, answered all kinds of questions from me and was genuinely great to work with. As a plus, my boiler room looks FANTASTIC!! The new boiler and all pipes and parts are now wall mounted, labeled and orderly, and its really beautiful to look at. I realize that aesthetics when it comes to boilers is likely unimportant when it comes to how the unit actually works and does its job, but its just another data point regarding the clean installs that Berry does. So, its been a few days with the new boiler, everything is running perfectly, I'm thoroughly happy, and my house is warm and cozy. And while the the real proof will be in the long run as to how the boiler works out, I have NO reservations about fully recommending Berry and I will certainly not think twice about using them again.

.I called for an intermittent pressure switch error. They came out promptly the next day. The tech came in, looked at the 4 year old unit and said it was a piece of s%&t. He looked through the unit and cleaned a portion. He mentioned that one of the burners had some residue and that might need to be replaced. He cut the drain hose and looped it into a "trap". He measured the carbon monoxide both at the input PVC and in the upstairs vents. He did not mention anything out of the ordinary with them. He said they might not have the parts to replace what was necessary and may need to order them and then asked if I had another way to heat the house. I said I had an electric radiator and could heat a room or two. He said he'd get back to me with the cost of repairs and when he left the unit would no longer work at all. He had managed to take an error I used to see once every few days and make it permanent. I didn't hear back from the company for a few days and then simply got an invoice with no other information as to what the diagnosis was and a note that I could contact a design consultant to discuss replacement options. I wrote an email to ask what the meaning of that was and it went unanswered for a few days. At that point I contacted another service company to get a second opinion and I wrote a second email to Berry. This time I got a response that the technician found a "cracked heat exchanger" and the unit needed to be replaced. The second opinion was that the hose that the first technician made into a trap was unnecessary as the unit has an internal trap. The external trap was removed, the unit immediately started up and has run fine ever since. I forwarded this information to Berry and the owner, Allen gave me a call. He said that the technician had measured amounts of CO that indicated a cracked heat exchanger and wanted to come out to take another look. He came out a couple days later and checked the unit and the measurement was fine. Allan was quite friendly and said it was simply an honest mistake and that his company is focused on safety above all else. I wrote the company one final email with a description of what took place and said, maybe it was an honest mistake, but even so it had real consequences. I paid them $100 to take an intermittent issue that was aggravating and make it permanent leaving me with no heat for days. Then I had to pay another company to correct their error. They gave me zero evidence that the unit needed to be replaced and communication was not good. I also don't care for a technician who comes in and tells you your unit is a POS. Unless that is the actual problem, its just rude and unprofessional. They did not reply to that email, offer to refund me or offer any explanation that makes any sense to me. They may be honest, but I wouldn't bet a $100 service call on it let alone a $5000 furnace.

Berry Mechanical gas great to work with at all stages of the process, and very thorough and prompt in responding to my questions and in ensuring the quality of their work. Their quote was less than another I got, and they took the time to go through tradeoffs of different design options and state incentives, and provided printed spec docs and estimates, which the first vendor did not. Even prepared rebate forms. Replacing an entire system requires a lot of coordination, custom fitting, and design knowledge, so it makes a difference to work with a company like Berry that will pay attention to your individual situation.

I bid the central air system replacement to 3 firms. Berry was similar in price to one of the other companies and lower than the 3rd. What distinguished them was the detailed proposal laying out all elements of the job, including potential contingencies. This gave me more confidence in the company. I had to wait for their calendar to clear, but they did an excellent job on the install. I've only used system twice since the early Sept install, but it worked beautifully.

I just had to leave a quick note of positive feedback for Jamie Beckwith from Berry Mechanical Services! We are seeking advice and estimates for a difficult problem of ice dams on the roof resulting from a furnace housed in the attic. We have been seeking multiple (and conflicting) opinions on how to best address this problem. Jamie is the first one to correctly identify the challenge, and offer multiple solutions, even if one of those solutions doesn't result in a sale for him. He wrote a lengthy and thoughtful email back in response to our inquiry, and I am strongly inclined to use Berry on the basis of this early communication. Would recommend this provider.

David responded to my call and gave me the option of coming out in the evening (for a surcharge) or coming the next day. I choose for him to come out right away. He showed up when he said he would. He was able to quickly diagnose the problem - which was electrical in nature. He suggested that I call an Electrician. He wrote down exactly what the problem was. the Electrician came the next day and fix the problem. It was exactly as David had thought. I would definately use them again. No Angie's list discount as others have stated but none the less he did know his stuff.

Replaced existing central air with American Standard air handler and compressor, lines, and reworked existing duct work. Jamie was very prompt, knowledgeable, and professional. On the day of installation, everyone showed up on time and ready to work. Mr.Hooper came to go over everything and answer any questions. Each person was very professional. The work was completed on time, and my house and yard were left immaculate. Mr. Hooper came back at completion to make sure everything was completed and working properly. We would highly recommend Berry Mechanical. We look forward to using them for annual maintenance and any service calls.

We were in the middle of the eastern Massachusetts heatwave of Memorial Day weekend 2015 and my central air conditioner would not work. I was in crisis as I have a very sick cancer patient here for whom the temperatures in the high 80's were dangerous. I quickly checked Angie's List for local emergency service providers, and found several. On that Monday afternoon, Memorial Day, I called Berry Mechanical's emergency number and quickly was connected to a very pleasant man who told me Mr. Allan Berry would be in touch the next morning. He called and came out to my home Tuesday morning and I had an estimate by afternoon. I had checked several other services for phone estimates, one of which was for $6,000 to $9,000. None said they could help me out in less than 2-3 weeks. Mr. Berry is a genuinely caring individual, and his emergency service man said he truly enjoys working for him and his company as they are all good people. Wednesday morning I paid a deposit of 50% for the a.c. condenser, and it was installed Thursday morning! His installation crew were wonderful young men, very considerate and pleasant and on time. I would use them again in a heartbeat! It was a perfect experience!

** Update 9/19/2015: Only a few months in and we've had a number of problems with our brand new system ($11k). Berry Mechanical has been extremely nice and has helped a great deal, however American Standard equipment is inexcusably subpar and we are extremely disappointed in our decision to purchase this equipment (an $11k mistake). The system now holds no refrigerant and our house is unlivable at night, weeks to get a part is unacceptable. Can no longer recommend them as the equipment they represent is junk. For their sake I hope they switch to Carrier or someone else who makes decent equipment. ----------------------- I wanted to post a quick overview of my experience with Berry Mechanical (which I very rarely do). Making any decision around home improvement can be daunting, especially when that improvement/work costs more than a few thousand dollars. That being said, from start to finish my experience with Berry was beyond exceptional and put us at ease at every step of the process. From my initial meetings with Jamie (Sales Engineer) to review the house and get his professional recommendations, competitive pricing with the home town discount, 2 year warranty they offer on labor and the equipment warranty (10 year), and the top notch team you sent out to install (Derek is clearly a pro, Dave was fantastic and hard working as well, the electrical team did great, and it was great to meet even Bill the owner). The finish work and cleanup on the last day sealed the deal. As challenging of an install as it was, they all took it in stride and the workmanship of the final product is no less than top notch. I can?t thank you and the team enough for such a wonderful experience, Looking forward to working with Berry for annual service maintenance and all our HVAC needs for many years to come. If you go with Berry you won't be disappointed!

I received his proposal to do the work we talked about a couple of days later and he gave a very healthy "Angie's List" discount. The price was higher than I had anticipated but the work was substantial and his price was not outrageous. I had two other quotes, both of which were lower, both from reputable companies and I chose another company. I do believe Berry would have done an excellent job.

Alan Berry promised my wife when he first looked at our home that his would not be the lowest estimate. He was wrong: with five heating zones and a maze of old equipment to remove or integrate, their bid, while higher than I'd prefer to have paid, was the lowest all-in bid we received from four different shops. Scheduling our installation took a while given the approaching winter, but the entire installation was done in barely a day, thanks to an enormous, professional crew. The actual job these guys did was beyond impressive, our new boiler setup looks like a set from the new Star Wars, and everything works perfectly so far, a month in. The Rinnai unit Berry Mechanical installed pumps out an endless stream of boiling hot water without any hiccups. We certainly paid for the job, but the quality of the work was phenomenal and well worth it.

responsive, ontime, very professional and easy to wrk with