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RKM Flooring

Flooring Sales and Installation, Hardwood Flooring Sales and Installation, Ceramic Tile,

About us

Our showroom/warehouse is located at 837 upper union street franklin, ma 02038 we do commercial as well as residential all types of flooring carpet,vinyl, vct, hardwood flooring prefinished as well as sand & finish,ceramic tile,marble,granite Entire Areas of Barnstable, Massachusetts Other, & Addson, Chittenden, Clinton, & Essex Counties.

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

shop at home, flooring repairs

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.33 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
33%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
3.3
value
4.0
professionalism
4.3
responsiveness
3.7
punctuality
4.7
Showing 1-3 of 3 reviews

Meg T.
05/2020
5.0
ceramic tile, flooring contractor, hardwood floor
  + 1 more
From the first call placed to the final result, I can not recommend RKM enough!! We mostly worked with Rob, who provided oversight to all flooring and tile projects, as well as working with our general contractor, who at the time had several different contractors working at the same time. Rob and his team were very flexible and thorough. Rob had my husband and I come to his showroom where we were offered a surprisingly large selection of flooring and tiling options, and worked with us to help us create a custom look that we wanted for our home. **side note: we finished construction on our addition/modification to existing home in early 2019, so we have had ample time to “break in” the floor and tile from every day use. I must say that the work done was very high quality, as we have not one negative thing to say about it! Everything is in wonderful shape, and we are still just as happy as we were when it was first installed!** TILE WORK: amazing. Rob and his tile installers were great—I told Rob that I wanted two niches in the shower, and he made it happen—no questions asked. There was an issue we had (on our end) with the studs in that shower wall, and he worked with the GC to create a solution where we were able to have our niches without having to compromise. The two tilers were friendly, fast and very efficient. You can tell they’ve been doing it for years. They did a wonderful job on our floor and shower, and we couldn’t be happier. My in-laws had the same process as we had with Rob, and are very happy with their choices and work as well! LVF: This was one of the last projects we had RKM do, my husband wanted a flooring for his basement “man cave” so Rob guided us to luxury vinyl flooring. He knew what look we had in mind and matched us with a LVF which was not only cost friendly, but was exactly what we wanted for the space. His LVF installation guys were in and out in one morning—I couldn’t believe how fast it was! It’s been a year since the installation, and the floor is still perfect. WOOD FLOORING: My in-laws had to pick out flooring for their 2 story addition, and Rob was very helpful throughout. My MIL had a specific wider-planked style in mind (which had to be special ordered), and Rob did a great job searching and working with her to find the perfect finish. The floors are so beautiful in person! He even helped her find wooden flooring vents which perfectly matched the hardwoods! KITCHEN BACKSPLASH: My MIL wanted these oversized aqua tiles and ended up purchasing them on her own; and RKM’s tilers installed. They did a wonderful job! We had standard white subway tile with dark gray grout installed in our kitchen. They did a wonderful job with that too!! REFINISHING HARDWOODS: we had RKM come in to refinish our dated orange-ish oak floors to a more neutral brown tone in our family room. We scheduled it to be done while we were away for vacation, but they were done in (I believe) 3 days from start to finish. The flooring looks great, and we removed the baseboards beforehand to make it easier for them. We have tilework on the floor around the fireplace, and working with stain I was a little nervous about how clean the edges around it would be—but it was perfect! No bleeding, no splashes, no inconsistency in the color—I will definitely be calling again when we decide to refinish the rest of the downstairs! All in all, I would happily give RKM’s team of Rob and his installers the highest possible rating. They are all high quality, experienced workers, who know exactly what they are doing, and are super efficient. I cannot day enough good things about them. Thank you so much RKM for helping to make our house a beautiful home that we are so happy with!
Description of Work: New build (flooring, fireplace stone work, wall and flooring tile work, plus LVF in new basement build) and existing flooring (refinishing family room floors, subway tile kitchen backsplash, new tile floors and shower tile in bathroom)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul N.
04/2018
1.0
flooring contractor, hardwood floor
  + 0 more
We recently hired this company to redo some wood floors in our home. I cannot begin to say what I nightmare this was. Not only did they make a mess with dust everywhere, they dropped off the wrong stain and actually put it on our floors. We had approved a brown/grey sample and they put BLACK stain on our floors. This had to be re-sanded and created even more of a mess. The wrong stain was splattered all over my baseboards and left a dark black line around the room. Cleanup and application was horrendous. The company owner said they'd reimburse us for some of the cleaning and hotel expenses incurred but to date we have seen nothing and they haven't responded to our emails. They were paid in full up front. I cannot say how HUGE of a DISASTER they created. Unfortunately, I had to hire another company (at my own expense) to paint my entire first floor and re-stain my floors... STAY CLEAR OF THESE GUYS. The attached photos are when the job was completed :(
Description of Work: Re-stain hardwood flooring

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$2,000

Natalie M.
10/2010
4.0
flooring contractor
  + -1 more
Very efficient, and accommodating. They do quality work.
Description of Work: I hired this company to install hardwood floors.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    9 Eagle Dr 837 Upper Union ST., Franklin, MA 02038

    www.rkmflooring.com

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Marble and Granite,
    Carpet Sales and Installation

    FAQ

    RKM Flooring is currently rated 3.3 overall out of 5.
    RKM Flooring accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, RKM Flooring offers free project estimates.
    No, RKM Flooring does not offer eco-friendly accreditations.
    No, RKM Flooring does not offer a senior discount.
    Yes, RKM Flooring offers emergency services.
    Yes, RKM Flooring offers warranties.
    RKM Flooring offers the following services: shop at home, flooring repairs
    Ask for details

    Contact information

    9 Eagle Dr 837 Upper Union ST., Franklin, MA 02038

    www.rkmflooring.com