Horizon Chimney Services Inc

Chimney Sweep, Chimney Repair, Chimney Caps,

About us

Family owned & operated. A CSIA Certified technician is present on every service call. Multiple year Super Service Award winner. We provide all facets of chimney maintenance to our many satisfied customers in MA&RI: Chimney cleaning, chimney liner installation, chimney cap sales and installation, chimney waterproofing, damper installations and flashing repairs. Wood, pellet and gas stoves installation and Masonry repairs. Massachusetts HIC license #163598, MA Construction Supervisors License #99139. Rhode Island contractors license #38641 and RI Decorative heat license #8319. No travel charges. See coupons for special offers for Angies List members. Additional emails - info@horizonchimney.com. Additional Service Areas: Central and Northern Rhode Island

Business highlights

15 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Chimney Sweeping; Fireplaces, Wood and pellet stove flues, Oil and Gas Furnace Flue Cleanings. Chimney Relining, Chimney Caps, Level I & II Inspections & Video Analysis. Damper installation. Wood, Pellet & Gas Stove Sales & Installation. Animal Removal. Waterproofing. Masonry and crown Repairs.

Services we don't offer

Air duct cleaning. Gas fireplace repair

Amenities

Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9169 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
3%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-25 of 169 reviews

Elise D.
10/2024
5.0
chimney caps
  + -1 more
They came out the same day I called, which was great. The inspection was quick, and when Derek identified needed repairs they were done same day and really efficiently!
Description of Work: Inspection, chimney cap and repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Horizon Chimney Services Inc
Thank you for taking the time to provide the great feedback and 5-Star review! We are happy to hear you were satisfied with the services our tech, Derek, provided for you. We truly appreciate the business and look forward to servicing your chimney in the future!

Elise M.
11/2022
5.0
chimney sweep, fireplaces
  + 0 more
Horizon was awesome! Derek was able to come earlier which was super helpful, and he was very thorough. He cleaned all 3 flues in my new home - pellet stove, furnace, and fireplace. Our furnace flue was almost completely clogged so I'm grateful he offered to clean that as well. He gave great recommendations for getting our pellet stove and fireplace to be usable and wrote up a proposal to replace the liner. He never made me feel pressured for any additional services and was super friendly - and a dog lover! Highly recommend Horizon Chimney
Description of Work: Flue inspection and cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$887

Response from Horizon Chimney Services Inc
Thank you for taking the time to submit the great review and for the kind words regarding our technician, Derek! He is truly an asset to our company and we will certainly share this with him. We truly appreciate the business and look forward to servicing your chimney in the future.

Lisa S.
04/2022
5.0
chimney sweep, chimney caps, chimney repair
  + 1 more
After recently moving my cat got spooked and went down the ash trap! Derick and his son were super helpful and understanding. After about a half hour he pulled A dusty Tom out of the chimney!! Thank you so much !!!!!
Description of Work: Derick rescued my cat from the chimney!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Chimney Services Inc
Thank you for the kind words and great review! I’m happy we were able to successfully remove [Member Name Removed] from the chimney today and he came out uninjured and happy to see you. Please let us know if we can be of any further service to you and thank you again for the business!

Christopher B.
02/2022
5.0
chimney sweep
  + -1 more
Outstanding service. We had both our fireplace flue and furnace flue inspected and cleaned. The technician, Derek, arrived well within the allotted time window. He was professional, friendly, respectful and answered any and all questions I had. He left our home as clean as it was when he arrived. I would highly recommend Horizon for any of the services they provide.
Description of Work: Chimney Sweep (2 flues)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Horizon Chimney Services Inc
Thank you for taking the time to provide the great review and for the kinds words for our technician, Derek. We will certainly share this feedback with Derek! We truly appreciate the business and look forward to servicing your chimneys next year.

Sahya K.
12/2021
5.0
chimney sweep
  + -1 more
Update of review from 11/30/2021. Seems I cant update my original posting so creating a new post. Within a few hours of my 11/30 post the President and Owner of the company, Derek Carmichael, gave me a personal phone call, voicemail, and text message. I was a bit surprised. The owner provided an apology and took complete ownership of the resolution. Its what I suspected that there was just a misalignment between the information on Angi's list and the service price listed. Also its worth noting that it was a true apology and not one of those "sorry you feel this way", but rather he stated his company made a mistake and that I was absolutely correct. Rare to hear that but it speaks volumes to the company's leadership and culture to treat customers positively. I think there's a reason why this company has almost 5 stars. I'm giving them 5 stars now because I was not only impressed by their response and how they quickly fixed the problem. But also their schedule was booked out until February (3 months out) and as part of resolving this problem they got a technician (Brad) to come out here the very next day. The guy inspected 4 flues and cleaned the one that was dirty. He also spent at least 15 minutes just consulting with me and giving me advice as a new homeowner using a chimney for the first time. I highly recommend this company for their expertise in chimney services, their customer service excellence, and their excellent leadership at the top. You wont regret working with them. Thank you Horizon Chimney, happy sweeping!
Description of Work: Chimney Inspection and Sweep

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279

Response from Horizon Chimney Services Inc
Thank you for the kind words and for submitting the great review. We truly appreciate the business and are very happy to hear you were satisfied with our technicians service he provided to you. Please let us know if you have any further questions or concerns and we look forward to servicing your chimney in the future. Best regards, Derek Carmichael, President Horizon Chimney Services

Peter D.
03/2021
5.0
masonry, chimney caps, chimney repair
  + 1 more
Absolutely OUTSTANDING work by Brad and Mike!!!! None better!!!!! 100+++++ Stars all around!!!!!! I HIGHLY recommend Horizon Chimney Services for Sales, Installations and every type of chimney related repairs!! One stop shop. Save time. This company really rocks!!
Description of Work: Chimney Liner, Chimney Crown, Chimney Caps (2), Chimney Repair, Chimney Waterproofing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Horizon Chimney Services Inc
Thank you for the kind words and for taking the time to provide the great feedback! We truly appreciate your business and look forward to servicing your chimney in the future. Derek Carmichael, President Horizon Chimney Services, Inc.

James C.
05/2020
5.0
chimney sweep, heating & air conditioning/hvac, masonry, chimney caps, chimney repair
  + 3 more
It went fantastic, they were quick to respond and get out to the house to quote us on the work. It ended being a lot of work but they stuck to the range of the initial quote and did an excellent job on all fronts. I will certainly be going with them for any future chimney needs!
Description of Work: Chimney rebuild, chimney sweep, chimney cap installation, and heating exhaust changes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Horizon Chimney Services Inc
Thank you for taking the time to provide the great review and feedback! We truly appreciate your business and look forward to servicing your chimneys in the future. Derek Carmichael, President Horizon Chimney Services, Inc.

Leah G.
03/2020
4.0
chimney sweep, chimney repair
  + 0 more
They were very nice. The office was responsive to requests and accommodating to changes. The guys even had dog treats for the dogs! Definitely recommend. A-/B+ rating!
Description of Work: Relining the furnace chimney

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Horizon Chimney Services Inc
Thank you for taking the time to provide the great review and positive feedback! We truly appreciate your business and look forward to servicing your chimneys in the future. Derek Carmichael, President Horizon Chimney Services, Inc.

Joseph H.
11/2019
5.0
chimney sweep, chimney caps, chimney repair
  + 1 more
Cleaned chimney flue used by woodstove, installed new stainless flue liner, repaired mortar and replaced tile caps on one chimney. Replaced broken slate cap on the other chimney. Installed new stainless steel caps on both. Accommodated my tight time schedule and did a good job.
Description of Work: Flue liner and two chimney caps installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Horizon Chimney Services Inc
Thank you for taking the time to provide the great review and feedback! We truly appreciate your business and look forward to servicing your chimneys in the future. Derek Carmichael, President Horizon Chimney Services, Inc.

Adrian Y.
08/2019
5.0
chimney sweep, masonry, chimney caps, chimney repair, fireplaces
  + 3 more
Derek and his crew are extremely professional, and knowledgeable, and courteous. Their workmanship is top notch and customer service is excellent!
Description of Work: New flue liners, chimney caps, and installing a wood fireplace insert

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from Horizon Chimney Services Inc
Thank you for the kind words and great report! We hope you enjoy the wood stove and that it provides lots of warmth to your home this coming winter. We truly appreciate the business and look forward to servicing your chimney in the future.

Damon W.
02/2019
3.0
chimney repair, fireplaces
  + 0 more
When Derek came and bid on the job, he was understandably apprehensive about what might lurk behind the fireplace on the wall and under the fireplace on the floor. Unfortunately, I signed the contract too quickly, assuming it was "worst case" price and neither read nor understood sufficiently, thinking the price included the stove. The long and short is I paid $24,420 for the removal of old fireplace and installation of new $3000 wood burning stove. The quality of the work was good. My only objection is the EXTREME price. The whole job including demolition was 2 days - 6 hours each. You be the judge. This was not a finish job as the attached final picture shows.
Description of Work: removal of fireplace + installation of wood burning stove

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$24,420

Donald P.
01/2019
5.0
masonry, chimney repair, fireplaces
  + 1 more
Another company had installed a flu liner, but it was too narrow to accommodate a wood fire. That company had recommended a flu vent fan, but I sought a second opinion. Derek did a thorough assessment of our fireplace/chimney situation, and advised a gas fire log set as the least costly and safest option. I was dubious at first about the aesthetics of a gas log, but the RealFyre set looks great and really adds a nice ambiance to the living room. Horizon repaired the fireplace masonry as well, and they recommend an excellent plumber (M.A. Coughlin, Natick) to install the gas line. Everyone involved was prompt, courteous, transparent re the cost/work involved, respectful of our living space, and skilled. Not an inexpensive job, but all in all excellent quality.
Description of Work: Fireplace restoration

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Response from Horizon Chimney Services Inc
Thank you for the kind words and for submitting the great report. We are happy to hear you are enjoying your new gas fireplace. We appreciate the business and look forward to servicing your chimney in the future.

Tatsushi I.
12/2018
5.0
chimney caps, fireplaces
  + 0 more
I received a message in response to my quote request sent late on a day, and a phone call the following morning. A service visit was arranged for that day, as one of their servicemen happened to be in my area. He arrived as notified, and proceeded to put the damper back on (- no new replacement needed. So, no charge), and to install a brand-new chimney cap. All work was completed, and it was not even 24 hours past after I had sent out a quote request. Saying it was very speedy is an understatement.
Description of Work: Chimney Cap and Fireplace damper replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$540

Response from Horizon Chimney Services Inc
Thank you for taking the time to submit the great report! We are happy to hear you were satisfied with our prompt service and truly appreciate the business. We look forward to servicing your chimney in the future. All the best, Derek Carmichael, President Horizon Chimney Services

Natalie S.
10/2018
5.0
chimney sweep, chimney caps
  + 0 more
The technician was very knowledgeable and kept everything clean. Would definitely recommend their services.
Description of Work: Chimney cleaning and chimney cap

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

Response from Horizon Chimney Services Inc
Thank you for taking the time to submit the great report. We appreciate the business and look forward to servicing your chimney in the future!

Doug P.
10/2018
5.0
chimney sweep
  + -1 more
Technician was on time, friendly, and completed the job 100%
Description of Work: Chimney clean and Fireplace clean

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from Horizon Chimney Services Inc
Thank you for submitting the great feedback and report! We appreciate the business and look forward to servicing your chimney in the future.

Jason K.
09/2018
5.0
chimney sweep
  + -1 more
Derek showed up on time and performed an excellent job cleaning our chimney after a season of burning a cord of wood. He saw some items that should be addressed due to deterioration. He was thorough with his analysis and very professional. I highly recommend Horizon Chimney Services, Inc. We've used them now for our past 3 cleanings and are very happy with the service they provide.
Description of Work: Cleaned Chimney

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Chimney Services Inc
Thank you for the great report and review! We appreciate your continued business and look forward to servicing your chimney in the future.

Josh T.
05/2018
5.0
chimney sweep, chimney caps
  + 0 more
The owner Derek was able to come out very quickly and help us with our need for a chimney cap because of heavy raccoon activity. He was great to work with and ended up doing a thorough job with the chimney cap, sweeping the chimney, and even helped install a dryer hose, cleaned out the dryer vent and checked the roof for any raccoon damage.
Description of Work: Chimney Cap, Chimney Sweep, Dryer Hose and Dryer Vent Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Chimney Services Inc
Thank you for submitting the great report! We appreciate the business and look forward to servicing your chimney in the future.

John H.
05/2018
1.0
chimney repair
  + -1 more
I have had many estimates for various projects over the years and nobody has tried to charge for the estimate.
Description of Work: Asked for an estimate for a Chimney repair. They wanted $129.00 to come out and take a look.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$129

Response from Horizon Chimney Services Inc
I appreciate this members feedback, however, I am perplexed by their rating as we did not provide any chimney service to him and to rate us with all “F”s for a phone conversation seems unjust. We returned his call promptly and explained our standard inspection process to him which included discussing our nominal inspection fee that we charge to send a tech to his home. Before we could explain that the inspection fee is applicable to any work we perform within 90 days, he promptly hung up on our office manager. To run a professional, insured and profitable service business, we simply cannot send our technicians out to provide free services. This member may contact me directly if he has any further concerns or if he would like to discuss the matter further. Customer service and providing exceptional quality work is our top priority and is evident from our A rating and hundreds of satisfied Angie’s List members from over the years. Derek Carmichael, President Horizon Chimney Services, Inc.

James S.
05/2018
5.0
chimney sweep, masonry, chimney caps, chimney repair
  + 2 more
Excellent. Service was prompt, friendly and efficient. Would highly recommend.
Description of Work: Replace chimney cap, replace 1 brick, repair flashing on 2 levels, add water/vapor barrier

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Horizon Chimney Services Inc
Thank you for submitting the great report! We appreciate the business and look forward to servicing your chimney in the future.

Susan D.
02/2018
5.0
masonry, chimney caps, chimney repair
  + 1 more
Workers very professional, thorough, polite, punctual. Recommend these guys for any chimney/fireplace work you might have.
Description of Work: repair old chimney in general

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Chimney Services Inc
Thank you for the kind words and for submitting the great report. We appreciate the business and look forward to servicing your chimney in the future.

Jacob L.
12/2017
5.0
fireplaces
  + -1 more
Derek did an amazing job throughout the whole process and was very helpful making it very easy for me. He made an initial visit where he took a look at what we had and helped make a recommendation. Once we decided on the stove we scheduled the installation and he took care of ordering it and filing permit paperwork with the town. Installation was done on the planned date and was quick and professional and looks great. After installation there was a small problem with the stove and Derek came back at no charge and worked with the manufacturer to solve the problem. And when the town building inspector was being a stickler about seeing a ratings tag that was fairly well hidden, Derek worked with me on the phone and took a look at the pictures I sent to make sure we located the tag and had the right information before I called the inspector back. Couldn't have asked for more, and most importantly the stove looks amazing and is keeping us warm! Thanks Derek!
Description of Work: Pellet stove insert into existing fireplace along with new chimney liner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Horizon Chimney Services Inc
Thank you for taking the time to write the great report and feedback! We are glad to hear you are happy with the completed project. We appreciate the business and look forward to servicing your chimney in the future.

Harvey D.
11/2017
5.0
masonry, chimney caps, chimney repair
  + 1 more
The workmanship was excellent, the finished product looks better than what existed previously. They arrived when promised, cleaned up everything when done and finished all work before the estimated time.
Description of Work: Installed a stainless steel flue liner, a new stainless steel chimney cap, did brick and motar repair, and waterproofed everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Horizon Chimney Services Inc
Thank you for taking the time to submit the great report! We appreciate the business and look forward to servicing your chimney in the future.

Kenneth G.
07/2017
5.0
chimney sweep, fireplaces
  + 0 more
I'd definitely recommend Horizon Chimney Services for the following reasons: 1) Responsiveness and follow up to my Angie's List inquiry 2) Appointment confirmation call and flexibility with scheduling service 3)Brad was a true professional and assessed my damper that 2 companies recommend I replace and little did I know it was the way I was opening it that was causing issues. 4)Cleaned furnace flu thoroughly/neatly and showed pics
Description of Work: Inspect fireplace damper of home that was 10 years old and had been reccomended for replacement by two other companies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Response from Horizon Chimney Services Inc
Thank you for providing the great feedback and for submitting the report! We appreciate the business and look forward to servicing your chimney in the future.

Jonathan R.
05/2017
5.0
chimney sweep
  + -1 more
Overall, they were prompt and very professional and properly insured.
Description of Work: Had my chimney swept and during their inspection, they recommended that I put a stainless steel cap on the top of my chimney.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Horizon Chimney Services Inc
Thank you for submitting the great report! We appreciate the business and look forward to servicing your chimney in the future.

Judith H.
02/2017
5.0
chimney sweep, heating & air conditioning/hvac
  + 0 more
It went very well. He did a great job, no problem. There was an extra charge for the furnace chimney. I thought it was a little pricey but honestly this was the first time I've had that done, so I really had nothing to compare it to. They were here on time. They guy came and did the job. answered all my questions, was very open about pricing and everything, he didn't try to twist my arm to get the furnace chimney done, I wanted to do that, because it's my first year in the house and I wanted to make sure, just get a clean start, I just thought he was really fine, no problem at all.
Description of Work: He did sweep the chimney, there was a furnace chimney down stairs he cleaned that out as well.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Horizon Chimney Services Inc
Thank you for the report and great feedback! We appreciate the business and look forward to servicing your chimney in the future.

Contact information

PO Box 224, Franklin, MA 02038

http://www.horizonchimney.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM


Licensing

Insured

Licensed*

Trade License Number
163598
Trade License Locale
Massachusetts
Trade License Authority
Massachusetts: Home Improvement
Trade License Expiration
07/07/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Chimney Caps,
Fireplaces,
Masonry,
Animal Removal

FAQ

Horizon Chimney Services Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Horizon Chimney Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Horizon Chimney Services Inc does not offer free project estimates.
Yes, Horizon Chimney Services Inc offers eco-friendly accreditations.
Yes, Horizon Chimney Services Inc offers a 0% senior discount.
Yes, Horizon Chimney Services Inc offers emergency services.
Yes, Horizon Chimney Services Inc offers warranties.
Horizon Chimney Services Inc offers the following services: Chimney Sweeping; Fireplaces, Wood and pellet stove flues, Oil and Gas Furnace Flue Cleanings. Chimney Relining, Chimney Caps, Level I & II Inspections & Video Analysis. Damper installation. Wood, Pellet & Gas Stove Sales & Installation. Animal Removal. Waterproofing. Masonry and crown Repairs.
Air duct cleaning. Gas fireplace repair

Contact information

PO Box 224, Franklin, MA 02038

http://www.horizonchimney.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM