FERGUSON ENTERPRISE

The sales people at Ferguson's were great. Great knowledge of product (one shower required custom doors). They sent contractor to measure and he did in a timely fashion. Doors were ordered next day.

Should have know better! My next door neighbor had bought a fridge from Ferguson in Newton, and after 3 repairs by Ferguson, was finally bumped up to the manufacturer who than informed her that Ferguson is not an "authorized repair" service for their product! So even though they WOULD have replaced the unit after 3 calls, the 3 repairs by ferguson didn't count. But that is not my fiasco! Here I go.... Bought a stove. Didn't fit, was treated like an "idiot" because the rep believe that I could possibly have the required rough opening. Well...the stove design was funky and the oven door was inches larger than 30" so I couldn't open my kitchen Drawers. Ferguson said they would take it back the stove and lead me to believe that I wouldn't be "out" tons of money (every stove has a different configuration for hook up, and in MA the law is you MUST use a plumber, plumber = $$) I was lead to believe It would be fair. So, I Returned the stove and spent twice as much on another stove. My bad! I was thinking get the dream stove, they deserved the business after working with me. WRONG. The plumbing and electrical and reworking my granite bills ran to over 2K on top of the cost of the stove. I didn't even want money from the company, I said store credit would be great! Well the met as a 'team" and decided that they had done enough. Because, they took back the stove that didn't fit--which I told them prior to unwrapping once in was in the kitchen that it was too wide. And because they gave me 600 credit towards a stove (WOLF) a company that frequently offers 500 dollar rebates. Basically since they already had my money it was, SEE YA! So I spent over $1600 installing a stove AFTER deducting the $600 hey took off on a $5000. stove. The rationale was that the rep (who berated me and left me crying "would have come to my home to measure the opening" but I declined. I declined because I knew my rough was 30 inches and he was arguing with me that I didn't have 30". Duh. The opening was 30" ! Also, you would think when I came back because of the bad install, that I would be told that I would need to rework the gas and electric a second time for the Wolf. Nope. In the end with very little work I think I know more about appliance install then the sales rep. The admitted 1) they didn't realize that the oven door on the first stove was much wider than the 30" rough. 2) They didn't realize that the back of the wolf required special placement of the electrical outlet and gas. So what do they know? Go to Yale Appliance. I have done three major renovations with them and NEVER a problem.

All the kitchen appliances have been delivered. There was one error in their inventory system and one item was missing in the first delivery. But it was delivered the following day. Their Franklin model room is huge and looks expensive. But they beat all the major competitors on the web in price. You hear back from Paul Gillis right away. They have appliances, lighting, kitchen/bath room sinks and faucets, bath tub, steam shower.