Chem-Pest

unknown

We are new home owners and and quot;don't know what we don't knowand quot;. Ken gave the initial inspection, was surly but pleasant enough and actually sprayed a hornets nest at no extra charge and gave useful money saving advice for how to battle termites in the future instead of purchasing an expensive contract right now. The subsequent visits and communication was not as smooth. Ken placed traps (caught one mouse) and in the next visit placed poison traps. His approach is that if we get mice (he doesn't check for entry points in your house, he just suggests ways for you to do so) then they'll die somewhere... The contract vaguely words that we are due additional and quot;retreatmentsand quot; for one year. I called Ken 1 month later because I thought he had verbally agreed to check the poison traps at 1 month, 3 months and 6 months to see if we had any and quot;nibblesand quot; or mouse activity. He was rude and argumentative that we never agreed to this (which in of itself would have been sufficient). But he began raising his voice and saying and quot;I've been doing this 41 yearsand quot; and and quot;Are we clear??and quot; . I said I must have misunderstood and I would check the contract. When my wife called back later to clarify the contract, he would only say that he had already explained everything to the husband. She asked how it would cost if he DID come back to check the traps. He gave his price then accused my wife of constantly interrupting him and yelling to never call him again. Not sure if Ken treats all of his customers this way or if he was having a bad day, but we won't be calling him again.

He seems to know his business and he can detect the problems correctly and fix it. He just knows how to deal with all the different problems that I have had. He is very responsive and once he came over the weekend. I would continue to use him.

I called this company to see if they would come out to measure the house and give an estimate for suspicion of termites. From the beginning, the person (I'm guessing the owner) was extremely rude and didn't let me finish a sentence. When I explained what I would like done, he explained that he and quot;would go off his own work and not some one else'sand quot;. I was not asking him to take another company's word. When I asked if they did a free estimate, he rudely explained that the estimate included a great deal of work and they did have a fee. I didn't have a problem that they charged for a fee but was inquiring as to how their company operated in terms of estimates and services provided. At this point in the conversation, I said to the person I was speaking to that I didn't care for his tone of voice and I was going to take my business else where. He mentioned that we were looking for 2 different services. Again, I explained that I was simply looking for information. At the end of the conversation, he mentioned that I would be better off with another company. After calling to receive information, I could not recommend this company to ANYONE. The customer service I received was rude and condescending.

Sent Ken an email through Angie's list at 9 PM on Sunday. He called at 7:30 AM Monday morning, and said he could be over in a half-hour. He showed up right away, and a quick look at the situation, and he knew what to do. 15 minutes later and he had sprayed them. He said that he would come back in the afternoon to remove the nest and clean everything up, and he did.

During our home inspection the inspector believed he found mud tubes of wood boring insect. Later that day I got in touch with Ken to see if he could come inspect the house. He had about 10 houses that day but he said he would fit me in. He did. There was some miscommunication with the real estate agent and she was 30 minutes late to let us into the house. Although it would have been easy for Ken to leave, and I wouldn't have blamed him, he stayed and used the time to walk around the property with me and point out areas that could be of concern. He was very knowledgeable and very candid. I appreciated his tell it like it is demeanor and attitude. He pointed out many items I wouldn't have noticed. He did clear the house and found ants versus termites which was great news. We will have Ken back after we close to treat for carpenter ants.

What I really liked about the way this job was handled is that it was done quickly and efficiently but also Ken took the time to point out other areas of future potential problems but also what I could do to prevent them on my own. I would definitely recommend his service to anybody who might be looking.