Pro Comfort Control

From our first conversation with Pro Comfort Control, we knew they were different. During the May 2024 heatwave, we researched over 10 HVAC companies (spreadsheet and all!), but they really stood out. They were the only ones who combined exceptional professionalism with prompt communication and really listened to what we needed and did not try and oversell us. Their price was very reasonable too. While others didn’t even return our calls, Pro Comfort patiently answered all our questions. Their honesty and deep HVAC knowledge made choosing them easy. As a family-owned business, you can tell they truly believe in good old-fashioned customer service and are passionate about what they do. When it came to installation, their team was clean, efficient, and detail-oriented. We’re so impressed that we see this as the start of a long-term partnership for all our HVAC needs. If you're in Framingham and need a heat pump or HVAC install, we would recommend them in a heartbeat. They’ll also help you qualify for rebates, 0% financing, and break down all your net costs.

We contacted Pro Comfort Control to bid on the installation of a ductless mini-split in our sunroom. With many companies the person who shows up is essentially a salesperson and isn't as knowledgeable about the systems and the intricates of installing them...not so with Ryan. He was able to answer every question and explain why he was answering in a specific way related to the individual peculiarities of our house. The quote was very competitive and they use great equipment and materials. The Office Manager Alex was easy to work with in regards to scheduling and any additional questions. Installation was great and as an added bonus they smelled gas in the crawlspace while installing the lines and quickly replaced a corroded propane line for our hot water heater. You will not find a better partner for all your home cooling and heating needs.

My 30 year old cast iron boiler was making a lot of banging noise every time it fired. I started my search for a replacement by reviewing the BBB heating contractor reviews. Pro Comfort stood out as a company that was capable of very technical work from their photos. Ryan came to our house and quickly explained what he could do for us, followed by a quick quote. Ryan suggested a high-efficiency combination boiler made by Lochinvar that could supply our Tri-level house with heat as well as domestic hot water. A key request from us was to make the installation as compact as possible. This would be a challenge as the house has 5 zones. Ryan and his crew arrive on time and quickly began working. The old 600 lb. boiler was carefully and cleanly removed from the basement even though the path was through a newly laid engineered floor and stairs. Ryan constructed a new mounting wall for boiler and over the next 2 days created an installation that could be considered a work of modern art. As engineer, I recognized Ryan's extreme attention to both detail technically and esthetics. The components that were used were of the highest quality and were assembled using the latest crimping joinery avoiding soldering. The job consumed over 140 feet of copper/PVC pipe, countless fittings and valves. On the last day the boiler starting working with no issues and I was amazed how quiet it was. Working with Ryan was a pleasure and I would highly recommend his company to anyone needing a new boiler. From the beginning to the end Pro Comfort was highly respectful to us and our home. Please review the pictures I have taken as a very pleased customer looking forward to many years of reliable service and savings from my new boiler.

Top knotch craftsmanship! Finally found a company who takes pride in their work. I'm an electrical engineer and after much research I knew the exact system I wanted installed in my home and was then searching for the right installer. It took quite a few before I found pro comfort Glad I did! Their installation looks like a shiny metal piece of art work, best heating system I've ever seen. And my basement is cleaned than before they were there. Hey, this company is great in quality, communication and fair pricing too. If you're lucky, you'll stumble on them as I did.

Good price, great quality, quick installation.

About a week ago, I had a heat emergency. At first, I didn’t know what to do. I reached out to contractors on Angi (among other places). All of them were super busy. Luckily, I mostly figured out how to resolve my heating emergency myself. However, I still needed maintenance. Ryan from pro comfort control reached out to say that had some unexpected space in his schedule. We discussed options for what I might need or want. I chose 2/3 of the options. He said he’d call me the next day. I said I was flexible since I work from home. Next morning he texts and says how about now? 45 minutes later he and his colleague arrive (with all COVID boosters and masks), and we discover that some work (boiler skimming) can’t be performed w/o an extra valve which would cost a slight bit more (I completely understood). ~2 hours later, the work was completed. He explained everything before and afterwords in great detail. He said that although my boiler was ~20 years old, it should last for another 10-15 years as long as I performed regular maintenance and cleaning (skimming). He said I should consider heat pumps and a/c splits, and that with an inspection from mass save it would be cheap and last a long time. I look forward to having him come back!

Ryan is always quick to respond, pays attention to the details when it comes to any plumbing project you might have, and offers reasonable rates. He explains everything clearly and more importantly, represents every part of the job honestly. Highly recommended.

Ryan was phenomenal. He explains things clearly, very straight forward, and keeps to his estimates. We would definitely contract Pro Comfort Again.

Ryan was very capable, shared what he was doing, made a suggestion that I took for improving the gas connection (informing me in advance of the additional cost), and also provided info about my heating system. I expect to have him return for maintenance on my high-tech boiler/water heater.

Ryan and his team did an amazing job!!! Got the equipment ordered, delivered, and put in so quickly. This company is genuinely one of the best I have ever worked with. Very professional, always on time, and honest. I had two other quotes from different companies try to convince me to purchase more than I needed. Ryan was honest and only quoted me on the equipment I needed. I listened and he was right. Truly happy with their overall service and would totally recommend them to everyone.

Ryan was very professional and detailed oriented. His office is very helpful with any issue that may come up. Excellent customer service

Ryan & Connor did a good job. We were initially planning only to replace the 2 condensers, but they discovered some refrigerant leaks in the air handler coils as well. They were able to also get the air handlers & install them within the same time window as the original estimate for just the 2 condensers. They worked hard & fast, and did a great job keeping us updated and informed of where things stood. Would definitely hire again!

I cannot recommend this company enough . They are professional, meticulous, detail oriented, trustworthy and extremely knowledgeable. Ryan went above and beyond. Highly recommended.

Ryan was fantastic. He was traveling but called me to walk me through the steps to identify the problem. I will absolutely use him again...and refer anyone to him. Very happy customer. Thank you!

Fast efficient work RYAN explained what he was doing and how long it would take he also cleaned up before he left very professional I will call this company again if need be

I am very happy with the work that was done, I live in an old house so updates and a whole new bathroom, with a new gas line and a number of new drains was not a simple job. Ryan was efficient, thorough and knowledgeable; he kept his work area neat and was very respectful of my home. Highly recommended.

I had to repair my heating system during this winter. A few months later I used them to replace my very old water heater system. They were very fair in their pricing and cleaned up the whole area very well. They checked my thermostat to be sure I understood how it worked. They were very patient with me as I tend to ask a lot of questions. They were very prompt and professional. I would recommend them highly to do your next service job.

My AC stopped working. They came right out and were easy to work with. They had to replace a part, but got it back up and running again by the end of the day. Friendly guys too! If I ever need service again, they’ll be my go-to company for sure.

Ryan is amazing. He is knowledgeable, personable, and passionate about the job. He replaced our oil boiler and converted us to a new high efficiency gas boiler. He even painted the wall the boiler hung on and ran everything through the basement ceiling since we’re planning to finish the basement. He made sure to get the job completed on schedule, so we did not run out of oil and had a smooth transition to propane. Ryan also installed a new water heater and new Ductless Mini split AC system. Each day he was here he was easy to talk to and even had the patience for our three year old being super interested in him. He was easy to get in touch with and always kept us posted on the project. He responded quickly to texts and explained everything he did when the project was completed. He is meticulous about his work and cares about the end result. Looking forward to having Ryan back for the other jobs we need completed!

They were super helpful and quickly responded when my water heater leaked. They promptly replaced it and they then came out yesterday and completed and AC tuneup to my system. Highly recommend Pro Comfort Control!