Phalan Construction & The Handyman

Bob works alone, and I stayed inside most of the time, yet he was very good responsive to my requests and needs, and very good about keeping me informed about what he was doing and what else he could do. Honestly, it was a real pleasure to have his help! Bob isn't cheap, but I give him an A for price because I received full value for my money. Highly recommended.

I emailed Bob through his website,providing photos of the work that needed to be done. I received an instant auto reply saying that he was interested in my job but that he may not be able to respond immediately if he is busy on another job, so I was not concerned when a few days went by with out an answer. Six days later he responded to my email with his rates, terms and dates of availability, and then we spoke on the phone the next day to schedule the work later in the week. The day of the work he called to say he was running a little late, which I greatly appreciated. I don't mind a slight delay or change in schedule as long as I am kept informed. Bob was professional, courteous, and knowledgeable. When he arrived, we reviewed what needed to be done, prioritized the work based on my budget, and he kept me updated on his progress throughout the day. When he was finished we walked around reviewing the work that was done and discussing my options for other improvements and repairs on my property. He was very easy to work with, finished the jobs within the expected time frame, and stayed within the expected budget. As promised he emailed me a detailed paid invoice that same evening, and put in writing the estimated number of hours it would take him to complete the other jobs we discussed.

Some ceiling tiles fell down from inside the church. They were around 30' high. No one wanted to venture up that high, but it didn't phase Bob. He climbed up and fixed the problem. Bob knew his stuff and charged us fairly. He showed up on time! We definitely will use him again for most things that come up.

Bob did an amazing job. He promised me it would look like the wall had always been there and he was right! The new half wall looks great. Bob is an extremely detailed craftsman, worth every penny to get quality work. He is very involved in the project from start to finish, providing suggestions, asking for input on the work at various stages. I just felt super comfortable with what he was doing. He is extremely professional. He was on-time each day, neat, and just a pleasure to have. We will absolutely use Bob again and will refer him to friends. Thanks Bob for a great experience!

My first time working with Bob he was clearing ice dams from my roof last winter. This time he was doing more extensive and really varied work and he was just as wonderful to work with. Quickly responsive to email inquiry about his availability, he scheduled the day he'd be here in advance, called on his way here to let me know he was coming each day - I so appreciate that level of communication. He also took the time to walk around my house with me and point out things I should be thinking about and helped me prioritize projects, and to show me the work he'd done. He works nonstop and so hard -- and does such a beautiful skillful job. He is good at analyzing what the problem might be and investigating it (leaks of various kinds in various places) and his work - whether it's installing chimney cap, rebuilding window frame, rebuilding porch stairs, installing roof heating cable, chimney cap, painting-- is all expertly done, without exception. He cleaned up everything after he worked -- just A+ job all around in every sense. I will definitely have him work here again.

He was very responsive from beginning to end. He was very professional all throughout. The job was done in one day.

Bob is a great resource - he responded quickly to my inquiry about my projects. Bob was able to jump in, give a very accurate estimate of the work to be done, and completed the work promptly and professionally. What more can you ask for?

We all know how last winter was. We had a ton of snow on our roof and ice damns. With the weather getting warmer I was afraid of water coming into house once things started melting. I had called a few other places and could not reach a person nor was any one returning my calls except for Bob! He came the next day and shoveled all the snow and removed ALL of the ice damns. He was prompt, friendly and professional.

As usual, Bob Phalan arrived as promised, promptly removed the old bubble, installed the new one and disposed the broken one as well as the packaging the new one came in. Bob Phalan is a remarkably capable handyman who has done many jobs for me and several of my neighbors here on MacArthur Road, Natick. He designed and built the cupola over the front door of my cape, Installed new windows in my North-facing bedroom, installed my dishwasher, resurrected my 40-year-old garden shed in my backyard, replaced the windows and screens on my back porch, roofed my son's cape and rebuilt his back porch, and I am pleased to have the opportunity to say that each and every one of these jobs was neatly and professionally done.

Bob and I corresponded via email to coordinate on a day when he could come to take care of several projects. He arrived on time. He was willing and able to take on a variety of projects. We discussed how to handle the projects. I had not figured out how to handle them all. Bob and I discussed, he gave me advice. We decided what to do. I left Bob to do the work and he did it all very nicely by the end of the day. I would hire him again for more work. He was very professional.

Bob's response time was very reasonable - he makes it clear not to expect a call back immediately. He was on time and the quality of his work was excellent. His hourly prices are very high which was okay as the work was excellent. But buyer beware that Bob prefers and pushes to work a full day and you do pay from the time he leaves his house until he arrives at yours. This is clearly stated up front. This holds true for every day he works with you. I ended up paying $117 in travel time and I only live 3-4 miles away. He does not give job pricing - everything is hourly and for those reasons I would not use him aagin. However if money is not an issue then I would highly recommend him.

Bob came on the date and time we had agreed upon and caulked and painted all the holes. He did an amazing job. I took before and after pictures and sent them to friends and family members who were also amazed at how great that area of the house now looked. I would not hesitate to recommend Bob Phalan to anyone needing construction or handyman projects done in their home or business. Besides being very talented he has a great personality.

I wrote this contractor a very detailed message requesting his assistance with several projects. In return, I received an automated message saying that he was booked through 6/28. I responded to that message saying that I still wanted to hire him and to please contact me. That date was nearly 3 weeks ago and he hasn't contacted me yet! This is very unprofessional behavior leaving me to wonder how capable his follow through is on projects (in addition to communication).

I contacted Bob about removing ice and snow from our roof. He responded within a day and we spoke about the work. I couldn't reach the upper roof and the ice and snow was building up to a point where I was concerned. We agreed on a day for him to come out - within a day. He arrived on time and worked pretty much the entire day. Did an amazing job, had all the right tools for the job. Followed up immediately with an email about the work he did. Easy to work with, would definitely use him again.

He completed the job within the estimated time frame and was completely professional.

Bob was punctual and professional. He finished the work in no time and I would recommend his services to anyone.

It went great. I sent him pictures so he could see the extent of the ice dams in the front and back of my home. He was able to fit us into his busy schedule within 48 hours. We had water leaking from our top floor down into the basement. He got the job down in a few hours and we had no more leaking. We are going to higher him to inspect our roof and install cables to melt the ice for the next year.

The work went very well. Bob was prompt and easy to communicate with. His workmanship is excellent with high attention to detail.

I was one of the many looking for help in removing snow and ice buildup from the record snow storms this year. I contacted about half a dozen companies and Bob was the first to respond, the morning after my request. It is definitely best to email as others have noted. He was very good about keeping me up-to-date about when he could do the work and within a couple of days fit me in. He also asked me to email his photo so he could have a sense of the size of the job, number of floors, etc. He worked very efficiently in clearing my roof and ice from my gutters, saving me from getting damage to my home. I was very pleased with everything, no complaints or issues.

The second floor of my home is in the process of being finished. I had a lot of questions and concerns about the installation of the Swanstone walk-in shower and chose Phalan Construction because of the professionalism, knowledge, and responsiveness I received. Bob Phalan was a pleasure to work with. He offered his professional advise and paid attention to the little details of the job, both of which I appreciate very much, as I am somewhat of a perfectionist. I would highly recommend Phalan Construction.

We are extremely happy with the result and we feel the cost was very competitive and fair. We would not hesitate to hire Bob again or recommend him to friends and family. It was a pleasure working with him (especially when dealing with the stress of winter and ice dams).

Our house has 2 dormer windows and odd-shaped roofs, which create several ?valleys? for more than 1 foot of ice dams to build up overtime. This job was very tough and took longer than Bob first expected, so he took care of the disaster area first, and then came back another day to finish cleaning the rest of the roof. Bob charged by the hour, plus travel time. He did an excellent job ?conquering? the hard-to-reach ice dams way up above on our pitched roofs. He tried really hard to complete a very difficult job. If your roof is not as hard to reach as ours, it would take less time and the cost probably would not be as much. All in all, we are very grateful to him for his excellent work ethics and quality job.

Bob responded personally within 24 hours via email and followed up with phone call and came the next day. He was professional and worked tirelessly - it was a very tough job. He gave me an update mid-way through on how long he felt it would take and checked in, and was even careful to maintain path for my oil delivery as he remove feet and feet of snow and ice from my roof. I couldn't be happier with his service, professionalism, communication.

Last fall Bob put up the giant storm windows on our wrap around porch, clean out our gutters and repaired the brick walk way. With the winter we have been having, we needed help getting our roof cleared of snow and ice dams. Water was already dripping into the house from the ice dams. We didn't need to think long about who to call. Bob spent about 4 hours on our roof in below freezing conditions. With another storm front coming in, he completely cleared the snow from our 1867 house with all it's weird roof angles. He then broke up all the ice dams which gives the melting snow from the new storm someplace to run off the roof. After that he was able to clear our walkway and back stair of ice. I had given up seeing those stairs until June. A BIG thanks goes out to Bob Phalan of Phalan Construction. He does great work. We highly recommend Bob.

Bob was punctual, efficient, and pleasant. He did an excellent job, and cleaned up after completing the installation. I would definitely hire him for future jobs.