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46 years of trusted experience
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Reviews
4.129 Reviews
Showing 1-25 of 29 reviews
John H.
01/2019
chimney sweep
+ -1 moreThey were prompt, knowledgeable and courteous. They explained a flaw in the original fireplace design, and offered suggestions for a remedy. They detailed the dimensions and requirements for the cap and verified it was within spec. The job was well done, with no messes or accidents to clean up. We will have them back next time.
Description of Work: We hired them to clean two flues and inspect the liners and extant cap.
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Yes, I recommend this pro
$400
Jesse S.
09/2017
chimney caps, chimney repair
+ 0 moreThe guys came out when they said. Punctual. They ran a camera up the chimney. The liner and mortar of the chimney showed repairs needed. No problem. Not a surprise. The problem is that they used plenty of scare tactics to try and drum up business. First, they told my wife that the chimney was unsafe because the FURNACE was venting through the chimney that needed work. Wrong. The furnace has a direct vent out the side of the house. I made sure to ask my wife, "are you sure they told you the furnace." She said yes. In fact, our water heater vents through the chimney. Even if my wife is confused, the scare tactics they used and the lack of clarity they conveyed is not good. Second, they asked that we get our plumber to pull a permit for them (they don't have a plumber's license) so that they could run a liner through the chimney. Um, no. I want the person with the appropriate license doing that job. Is it even ethical to do that? Third, they took the chimney cap off the chimney, claiming that the chimney cap had sunk so low in the chimney that it was serving as a cap on the exhaust. Please. I do not believe that. And if, in fact this is true, please don't take the cap off my chimney before the 2 really large rainstorms. Instead, offer a temporary solution. AND, we paid $300 for this!! I would definitely be suspicious of these guys and I urge you to get a second opinion. I will update this review once we get our second opinion.
Description of Work: We recently bought a house. We knew the chimney needed to be inspected. My wife called and set up an appointment. $300.
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$300
Response from Chim - Chimney Sweepers Company Inc
Carol L.
07/2017
chimney sweep, chimney caps, chimney repair
+ 1 moregreat. Had to order a part and come back a few days later. Everything was quick, professional and no more than quoted.
Description of Work: Chimney cleaning and replace chimney cap
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Yes, I recommend this pro
Ken M.
05/2017
chimney sweep
+ -1 moreWell. Fireplace area was clean and damper was a bit stubborn to get back in place but was accomplished. Good feedback on furnace flue and a draft condition I have been experiencing.
Description of Work: Furnace flue and chimney flue cleaning.
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Yes, I recommend this pro
Allison P.
01/2017
chimney sweep, chimney caps
+ 0 moreWe had a good experience. The guy who came to the house was very courteous and clean. He was a professional employee. He did a good job doing his job. He did recommend some additional services that would have been additional fees. The additional fees seemed a little outrageous for what the work was. We didn't opt for any those add-on services but he did a good job doing the work that he was hired to do.
Description of Work: We recently had some chimney service done. We had just a cap replaced on it. They company is Chim - Chimney. They did a cleaning and replaced the cap on the chimney.
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Yes, I recommend this pro
$700
Cheryl D.
10/2016
chimney sweep
+ -1 moreunknown
Description of Work: .....................................
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Yes, I recommend this pro
Al G.
06/2016
chimney sweep
+ -1 moreLousy, never got a response to my inquiries.
Description of Work: Nothing, never responded to multiple emails
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Response from Chim - Chimney Sweepers Company Inc
Phyllis A.
01/2016
chimney sweep
+ -1 moreThe tech arrived a little later than anticipated due to a misunderstanding. He promptly got to work on inspecting our chimney. The damper was removed and placed where we asked. He thoroughly cleaned our chimney and answered our questions. Only one slight challenge which the company resolved for us. Overall we are very happy with Chim Chimney. They have been our go to company since we purchased our home in 2008. Because of the way they resolved our challenge we have asked them to give us an estimate, in the spring, to do some repair work on our chimney. Lesson learned here is to know what you need, be clear from the start, don't ask for more than you contracted for and if there are challenges call and provide the feedback in a facts only manner. We did and have built a better working relationship with this business.
Description of Work: Removed damper that had been installed in 2008 from the top of our chimney to allow us to have gas logs installed. He also did a complementary cleaning.
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Yes, I recommend this pro
$250
Angela F.
10/2015
chimney sweep
+ -1 moreWent into the office to schedule a cleaning and inspection and inquire on purchasing a pellet stove. Lobby/General area was filled with boxes and debris. Staff was very involved in personal matters discussed loudly and preventing normal professional customer interaction. Scheduling was difficult, but finally managed. On day of service, find that the appointment was not actually scheduled (blamed on someone else) and would need to reschedule. Could not purchase or see a pellet stove as the sales person didn't have any knowledge of Harmon stoves. Do your self a favor and call some one else.
Description of Work: Nothing useful
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$99
Sarah T.
02/2015
chimney sweep
+ -1 moreTechnician arrived on time, was professional, clean and friendly
Description of Work: Chimney cleaning
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Yes, I recommend this pro
$200
Ofelia H.
02/2015
chimney sweep
+ -1 moreThe technician was on time. Was very friendly. Went into the faminly room and cleaned my fireplace and damper area. Then he went on to the roof and inspected the top and told me that the furnace flue did not need cleaning. He recommended a chimney cap which we may put on in the spring. He explained how the fireplace works, we had never used it before. Very good experience.
Description of Work: Cleaned and inspected my fireplace.
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Yes, I recommend this pro
$189
Carol H.
12/2014
chimney sweep
+ -1 moreIt had been years since we had used our fireplace so we were not sure just what to expect. However, the service tech did an excellent cleaning job. He used a drop cloth in case of chimney dust so clean-up was also excellent. Happy to recommend this company.
Description of Work: They came out to clean our chimney and adjusted our damper.
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Yes, I recommend this pro
Janis M.
02/2014
chimney sweep
+ -1 moreThey were prompt and courteous. Our only complaint is that they didn't vacuum the ashes out of the stove, which, in the past, anyone cleaning the chimney has done. So we were surprised and disappointed by that. A week or so before the visit by Master Chimney Sweepers, another chimney sweeping company had come. After examining the chimney, they told us that the pipe leading from the stove to the chimney was rusted out and that we needed to get a pipe to line the whole chimney to a tune of $2000. Then they wouldn't clean the chimney because they were "afraid the pipe would break" when they tried to. Master Chimney Sweepers checked the pipe, told us that said it was a bit rusty but fine, and did the job with no problem.
Description of Work: Master Chimney Sweepers came and cleaned the chimney that our wood stove is attached to.
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Yes, I recommend this pro
$169
Response from Chim - Chimney Sweepers Company Inc
Steven B.
05/2013
chimney sweep
+ -1 moreWe'd used Chim Chimney about 18 years ago to line our old chimneys before first use, and then occasionally after than to sweep them. They'd been okay but never exemplary. This experience will be our last. Service person arrive 30 min ahead of scheduled appointment, which as surprising but luckily someone was home. We confirmed that the job was to clear the flue, but said we had also wanted them to peek inside two other fireplaces to check out their state. He insisted on doing that first. The first one he looked at he said, "looks pretty dirty, I recommend you clean it". I took a look with his flashlight. The steel liner was thinly coated with creosote, but it looked like I imagine it would from first use on... So I asked him, "how would it look if it didn't need cleaning?" At that point the serviceman turned rude. "I guess you're not going to believe anything I say so I'll just shut up and go do the flue". Since I had asked a legitimate question to help me decide, and not with 'attitude', I was taken aback. "Excuse me?", I said. No response or apology. So... I cancelled the job, asked him to leave. Done with Chim Chimney.
Description of Work: Scheduled to clean our flue, but asked if they would also take a look at our other chimneys. Based on the lack of professionalism exhbited in the first 5 minutes I sent them home and cancelled the service.
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$125
Renee B.
02/2013
chimney repair, chimney sweep
+ 0 morePlease see above.
Description of Work: We had this company clean our chimneys. We also had them install a damper. On the day that the installation was to take place, they did not have the correct cable. The cable had to be ordered and another date was scheduled to install the cable. We had issues with a different fireplace and when the technician arrived, he arrived one day and one hour early. He entered our home with wet & dirty boots after I requested that he remove them. He stated that we needed to have a significant amount of work done including raising the chimney to remedy the issue. I obtained a 2nd opinion and we were able to remedy the situation with a few simple techniques for free! On 2/1/13, the technician was scheduled to be at our residence at a specific time to fix the damper handle that had broken during it's 2nd use. After the technician was 35 minutes late, I called their office. The lady informed me that the technician was running at least 2 hours late but she had forgotten to call me. I was also informed by this woman that my husband had probably thrown a temper tantrum and broke the cable and now I was trying to blame her company to get it fixed for free. I was absolutely appalled by such an accusation, especially since the woman had never even met my husband. When the technician did arrive, he admitted that he had not checked the work of the apprentice that he was training and it was obvious that the cable was never secured. The technician also admitted that he did not leave us the proper tool that comes with the kit to tighten the cable. I will not use this company again. I would not recommend this company to anyone else.
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Frank N.
12/2011
chimney repair, chimney sweep
+ 0 moreI called Chim Chimney for a price and to schedule a sweep. The price was $159, (supposedly a 2 week special) a good price for this area and they were able to schedule me for two days later.The service person arrived on time, was professional, congenial and thorough. While he was here I asked about a chimney cap for the two flues. He gave me a price. I'm not sure whether it was a good price or not because it was a spur of the moment decision to ask about it and I hadn't done research. The price was $356 and he installed it right away. Altogether I was very happy with the service.
Description of Work: Clean wood stove pipes, flue and fire box that was once a fireplace. Removed some pipe in order to clean, replaced the pipe and cleaned up.
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Yes, I recommend this pro
$515
sandeep C.
11/2008
chimney sweep
+ -1 moreThey were professional. He made everything clean. He was a little bit late but it was notified. They were good at making sure I knew what was going on.
Description of Work: They cleaned up the chimney and cleaned up everything.
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Yes, I recommend this pro
$150
CAROLYN L.
03/2008
chimney sweep
+ -1 moreHe was professional, left our place spotless and gave me recommendations on how to solve a couple of problems. He gave me several no-cost ideas on how to prevent smoke from coming into the house. I was very happy with the service.
Description of Work: He cleaned our fireplace flu.
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Yes, I recommend this pro
$139
EMILY N.
02/2008
chimney sweep
+ -1 moreThey contacted me, because they had cleaned out my chimneys several years ago, so I agreed it was time for another cleaning. He showed up early and did a good job (I assume anyway - I didn't actually peer inside the chimneys). Everything was left very clean. He also suggested I could use caps and moisture resistance put on our chimneys and told us how much that would be if we decide to do that in the future.
Description of Work: Cleaned two chimneys.
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Yes, I recommend this pro
$238
Patricia N.
02/2008
chimney sweep
+ -1 moreThe service person, John, was honest, friendly and knew his business. Chim Chimney was our second inspection after the first company we had called did a very cursory inspection for $159 and said we needed to replace the chimney for $1895. The "metal" hanging down in the chimney according to the first company, was only soot according to John. He said all we needed was a chimney cleaning. He encouraged us to look up the chimney with him both before and after the cleaning. John was right, and the chimney is now clean. The stove is working fine. The inspection alone would have been $59, but it was included in the $149 fee for the cleaning.
Description of Work: Chimney inspection and cleaning of our wood stove metal chimney pipe after a small chimney fire.
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Yes, I recommend this pro
$149
KATHLEEN A.
09/2006
chimney repair
+ -1 moreApprox. 1 1/2 years later we found large metal chimney cap in yard. Very upset and very grateful it din't hit any of the children. Called company (Carol - told us she is the manager) and was told no gaurantee for hurricane weather and condition of chimney. She actually got mad with me over the phone when I was trying to understand why the cap came off. This did not come off in hurricane since we haven't had one in years. We were told nothing could be done except for us to buy another. I called back and tried to help Carol understand the seriousness of the cap coming off and that we had good reason to be upset. They could've been responsible for a serious injury. At that point she said she would send somebody out to look at chimney. Had a second company check chimney and cap and was told it was the wrong cap and was attatched the wrong way. Her repair person said same thing and they are goinig to replace it at no charge. Still waiting - 4 weeks now.
Description of Work: Chimney cap.
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$250
Carole M.
02/2003
chimney repair
+ -1 moreI HAD WORK DONE 2.5 YRS AGO. SINCE THEN THE WATERPROOFING IS NOT WORKING, TUCK POINTING HAD TO BE REDONE. CALLED THEM LAST WEEK TO COME OUT AND REPAIR WATERPROOFING. WAS MET WITH HOSTILE AND DEFENSIVE ATTITUDE. THEY HAVE NOT YET CALLED BACK. THIS IS A TERRIBLE COMPANY.
Description of Work: TUCK POINTING, WATERPROOFING, INSTALLED FLASHING AROUND CHIMNEY AT ROOF.
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$1,300
SARA D.
09/2001
chimney sweep
+ -1 moreunknown
Description of Work: MISSED TWO APPOINTMENTS
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01/2001
chimney sweep
+ -1 moreunknown
Description of Work: CLEANED CHIMNEY
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Yes, I recommend this pro
Rich K.
01/2001
chimney sweep
+ -1 moreunknown
Description of Work: CLEANING
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Yes, I recommend this pro
- 1(current)
- 2
Contact information
7 Elm St, Framingham, MA 01701
http://www.chimneycleaner.net/Licensing
Bonded
Insured
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*Contact business to see additional licenses.
Service Categories
Chimney Sweep,
Chimney Repair,
Chimney Caps,
Lawn and Yard Work,
Landscaping
FAQ
Chim - Chimney Sweepers Company Inc is currently rated 4.1 overall out of 5.
Chim - Chimney Sweepers Company Inc accepts the following forms of payment: Check
No, Chim - Chimney Sweepers Company Inc does not offer free project estimates.
No, Chim - Chimney Sweepers Company Inc does not offer eco-friendly accreditations.
No, Chim - Chimney Sweepers Company Inc does not offer a senior discount.
No, Chim - Chimney Sweepers Company Inc does not offer emergency services.
Yes, Chim - Chimney Sweepers Company Inc offers warranties.
Chim - Chimney Sweepers Company Inc offers the following services: Chimney cleaning, liners, waterproofing and repair and restoration, wood stoves, fireplaces, pellet & gas stoves.
Contact information
7 Elm St, Framingham, MA 01701
http://www.chimneycleaner.net/