Aire Serv of Reading

Description of Work: A/c

Description of Work: This is a follow up to my 6/4/18 review of AireServ of Reading and StatewideMechanical of Everett. It describes a second major issue one month after the June 4th review with the AC this company installed at our home 3 years ago.

Description of Work: we hired Dave Coviello, AireServe Reading to do our AC install. He seemed friendly and eager to get our business. We felt he was also conscientous and would follow through so we went with his company after thinking about it overnight. When they came to do the install, Dave sent his son with the crew who does the work to install the system. Dave apparently unbeknown to us at the time has another company caled StateMechanical. He said he had another job to do but that his son would be in charge. we had no reason to doubt hm at the time so the job went on as scheduled. It took them about two days to do the complete install of the AC system. Everything seemed to work fine. The day after they left when my husband and I put all our clothing back into our closets where the duct work was installed we found a large hole cut into one of the closets hardwood floors. Apparently the worker made a mistake and then made a cut in the opposite sie of the closet. I was very disappointed that the worker who did not speak english very well did not at least tell David/s son as it would have been nice for us to know a mistake due to a language issue may have caused the mistake as we would have accepted the error. As it turned out I called Dave to tell him and took a photo of the hole made in the hardwood floor. He sated he was surprised it was not told to him. That's how it was left and my husband had to take the piece of hardwood flooring that was cut out and glue it back into the closet. Thank goodness it was in the closet and not exposed as it is still noticeable of the error that was made. Still we felt we would have faith in Dave and his company. We had an issue with the AC return vi brating which was very noisy and at night kept us awake. We called Dve to come and look at it for us but it took close to the warranty period to even get him to come back an look at the problem. Apparently the return was initally put on on incorrectly facing the stairway which was dangerous. It was turnd around and the filer was then appropriately placed back inside which seemed to contribute to the problem It was resolved but it took many calls to Dave to get him to come out and address the issue. Two years after the install my husband noticed a water stain on our ceiling under where the handler sits in our attic. He called Dave who told him he would come out later that day to take a look. We emptied out our masterbedroom closet so Dave could access the push up entrance to the attic. My husband also brought up a ladder for him to use to enter the space. Not only did Dave not show up, he never called to say he was not coming nor did he return John's callswhen Hohn reached out to him after he did not show. This upset me terribly so I emailed Dave several times about this and he never responded. Today Isent him a picture of the water stain on the ceiling and the water in the tray under the handle to show him there is a problm that needs fixing and that we realize we are no longer under warranty and expect to pay for the servicee repair. I got a text back from Dave saying, "who is this?" I said it is Judy & John Arrigo and I have tried reaching out to you by email several times when you never showed nor returned John's calls when you did not show. I guess I shouldn't be surprised that he did not repond after that.

Description of Work: The installed a new central air system for our 200 square foot home.

Description of Work: The installed a new central air system for our 200 square foot home.

Description of Work: Heating & A/C

Description of Work: Air Serv of Reading/ID#8094775 was called when my AC system went out. Due to allergies, it was important to get our system fixed right away.

Description of Work: Replaced burner