The work was excellent the attention to detail and customer service skills were abysmal. Kept changing price, did not show up to perform work as agreed to, did not adhere to work schedule. Messed up sprinkler system and left wire to driveway lamp post above ground and exposed (was supposed to be buried below wall). He was dismissive and unresponsive to owners presence for project updates. Had done a previous job for me and again the workmanship was good. For the amount of money paid one should expect better than this. Attitude is unacceptable and professionalism non existent. Always working angles to upsell the projects and steps away from what has already been agreed to in writings and scope of work.
Description of Work: Needed a retaining wall installed.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$28,000
Ashley A.
05/2021
5.0
masonry
+ -1 more
Pedro and his team did excellent work for a reasonable price, and they were super fast, too! They cleaned up after themselves and were friendly and courteous. We will definitely be calling them for future projects! We desperately needed to replace the path from the sidewalk to our front door. Tree roots were pushing up the existing stones (that were installed incorrectly in the first place) and the landing and steps were crumbling. However, there's a lot going on right now and we couldn't afford a big project. Pedro worked with us to keep the project as small as possible by repairing some parts and replacing others, and he made it look great!
Description of Work: Repaired steps and replaced walkway
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Service Categories
Masonry
FAQ
Steve W Masonry is currently rated 3 overall out of 5.
No, Steve W Masonry does not offer free project estimates.
No, Steve W Masonry does not offer eco-friendly accreditations.
No, Steve W Masonry does not offer a senior discount.
No, Steve W Masonry does not offer emergency services.