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Kennedy Carpet Sales & Cleaners

Carpet Cleaning, Carpet Sales and Installation, Upholstery Cleaning,

About us

For expert Greater Boston carpet cleaning, residential carpet and rug installation, oriental rugs, designer rugs, wool rugs and commercial carpet, Kennedy Carpet is the company to choose. For more than 30 years, Kennedy has been the name that Massachusetts trusts for professional carpet cleaning and carpet sales. From the North Shore to the South Shore, Kennedy Carpet brings unparalleled convenience and professional carpet service to Massachusetts homes and businesses. Unlike other rug dealers, residential carpet cleaners and commercial carpet companies, we never subcontract. All of our Greater Boston carpet cleaners, carpet sales staff and rug installation professionals are all Kennedy employees.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Carpet sales & installation. Carpet cleaning. Flood, water, smoke removal & restoration. Air duct cleaning, odor removal. Chemicals, air drying equipment, industrial dehumidifiers, humidity sensors.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.7120 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
11%
3
4%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 120 reviews

Linda B.
01/2017
5.0
carpet installation
  + -1 more
Super Fast Service !!! The carpet and install is perfect so far - job done 4 weeks ago. Kennedy was the most expensive option I had but no other installers could do the job in my time frame.
Description of Work: Needed Carpet for one small ( 12 x 15 ) room installed quickly. Called on Tuesday, Kennedy surveyed, measured and brought a van full of carpet samples on Wednesday, Installed carpets on Friday.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,083

Karen P.
12/2016
5.0
carpet cleaners, floor cleaning, ceramic tile
  + 1 more
It was perfect and I would gladly use them again and would highly recommend them.
Description of Work: Carpet and tile floor cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael B.
07/2016
3.0
carpet installation
  + -1 more
Less than ideal. The end product looks cheap. The carpet, itself, which was the most expensive option offered, is cheap looking. It was hard to tell in a small swatch, but we are not happy when we see it laid out. The pad is thin (despite asking for the thickest one available). The salesman was very nice and professional but the installation did not go well. There were mistakes that we needed to have fixed by the original crew and then a later crew, and it still doesn't look right. It already has stains that won't come out despite having "stain guard" (only a few weeks after installation). I will likely let the kids tear this carpet up for a year or two and then replace it with a different company.
Description of Work: Installed carpet in basement and two other bedrooms

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$7,500

Response from Kennedy Carpet Sales & Cleaners
Mr. [Member Name Removed] I am very sorry to hear you are unhappy with the carpet you purchased from our company. We stand behind our work, but can only fix something if we are aware there is a problem. If you were unhappy with the installation I wish you would have contacted us prior to going on social media to complain. We would be more than happy to come out and fix any issues you have with the installation. As to the issue with the carpet itself, we carry hundreds of different types of carpeting. The carpet that you selected is not the highest end carpet we carry, we consider this line of carpet to be entry level. That does not mean that it is cheaply made. It is a StainMaster carpet and under warranty from the manufacturer if it has been properly maintained. You purchased the carpet in April of 2016, most carpets require professional cleaning annually. We would be more than happy to inspect the carpet and start a claim if it falls into StainMaster guidelines. As to the cost of your installation, you put that you spent $7500 which is far from accurate. Your total invoice was less than $5000. Again if you would like us to come out and inspect the stains or assess the installation please call our office.

Paul M.
07/2016
4.0
carpet cleaners
  + -1 more
The price is pretty good. The rugs were clean, but the stains came back a few weeks later. A month later, the stains could become visible again. The workers were good.
Description of Work: I use Kennedy Carpet Cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Rick D.
04/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great company to work with. They called when they were on the way, arrived on time and did a great job. Jaime was a good guy too. Pet issue cleared up and furniture looks great.
Description of Work: They cleaned the carpets in 2 full room and closets, a stairway, a hallway, a sofa, loveseat, chair and ottoman. We had a older cat create a situation in an upstairs room and needed the professionals to come in..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$386

CYNTHIA P.
04/2016
5.0
carpet installation, carpet cleaners
  + 0 more
We visited Kennedy Carpet in Weymouth several times in search of a high quality wool stair runner. Each time we were allowed to take home as many swatches as we wished to check for color complementarity. When we made our decision, the order was placed, a man came to measure to ensure accuracy, and when the carpet was ready, an installation date was set. Every effort was made to install prior to the holidays. The two men who installed the runner were efficient and professional. The customer service rep who worked with us in Weymouth was entirely helpful, friendly, personable. She answered all of our questions--and we had many--and was patient and did not pressure us in the least. I found the Weymouth store to be much more comfortable than two larger stores we visited in Wellesley and on Route 9; in one, a salesman seemed to follow us around; in the other, there were rooms galore but no sales rep to assist until we had been there for twenty minutes. Kennedy Carpet is a family business and feels like one.
Description of Work: We bought carpeting for a stair runner and had it installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Matt C.
03/2016
5.0
upholstery cleaning, oriental rug cleaning, carpet cleaners
  + 1 more
Very professional and thorough job.
Description of Work: Cleaned carpets, area rug and upholstry

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Adam M.
03/2016
1.0
carpet cleaners
  + -1 more
They sent someone out to do the estimate. They pressured my wife to pay $100 on the spot for the estimate which is listed as free on their web site. They only sent a bill for $100. We never got an estimate and went with another provider. Now I have spent the past several months telling them that the bill is in error and they are completely unresponsive. STAY AWAY!
Description of Work: They were supposed to come out to provide a free estimate for mold remediation.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Kennedy Carpet Sales & Cleaners
I am very sorry that you were not satisfied with our service. We do offer free estimates. However, we were not hired to come out for a mold remediation estimate. We were hired to come out and check for mold. Our certified technician came to your home and made an assessment. He saw mold in the kitchen under the window and in a corner near a beam. He also did a small test cut in a bathroom. Your home was already under construction and we were told to speak to your contractor to explain what needed to be done to remove the mold. You were never going to use our mold remediation service, you just wanted us to tell your existing contractor what to do. We did this, therefore we should be paid.

Martha J D.
03/2016
5.0
carpet cleaners
  + -1 more
He was very professional and up front. Measured very carefully and explained what was included in the service.
Description of Work: Came to my home with carpet samples. Explained the differences in price point, material, etc. Suggested a get a quote from another company, but told me what to look for.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Natasha K.
02/2016
2.0
carpet cleaners
  + -1 more
They claimed they were there and they weren?t. They also never followed up on my refund, said they would call Angie?s List and get back with me and never did. Basically, if you live on a very high floor, and live downtown they most likely won?t show up.
Description of Work: I purchased an offer through Angie's List for $140 for Two Rooms of Carpet Cleaning - Gold Package and they never showed up.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Kennedy Carpet Sales & Cleaners
[Member Name Removed] I am very sorry that you feel this way. I did have two technicians there on the 13th. Your window of arrival was between 3:30-5:30. I can see by our GPS that we arrived at your location at 4:11pm. I also contacted Angie's List to start the refund process as soon as you asked. I can not control how long they take to issue a refund. I have emails between myself and my representative from Angie's List stating that he would contact their accounting department for me. We have never had to issue a credit, so I was not aware of the correct procedure. At Kennedy Carpet we strive to be the best in the industry. Customer satisfaction in our number one goal. I would love the opportunity to show you just how great of a company we are.

Susan R.
10/2015
5.0
carpet cleaners
  + -1 more
Removed stains. Very clean.
Description of Work: 2 rms carpet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Linda G.
10/2015
5.0
carpet cleaners, carpet installation
  + 0 more
On time, professional, did a great job. Spent about an hour and worked on hard to clean spots.
Description of Work: Cleaner wall to wall carpet upstairs and stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Julia C.
10/2015
5.0
carpet cleaners
  + -1 more
Professional and thorough. Moved furniture and deep cleaned the carpets.
Description of Work: Cleaned carpets in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

li T.
10/2015
4.0
carpet cleaners
  + -1 more
Carpet clean and smell fresh.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$140

LAURIE M.
09/2015
5.0
carpet cleaners, floor cleaning
  + 0 more
Arrived promptly, brought in and set up all equipment, worked efficiently and returned room to order.
Description of Work: Cleaned a third floor walk-up, and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

stephen B.
07/2015
5.0
carpet cleaners
  + -1 more
Great job , the man who did the work was very professional ,,,, They called afterwards to make sure I was pleased ....
Description of Work: Carpet cleaning .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Lindsay G.
06/2015
5.0
oriental rug cleaning, carpet cleaners, upholstery cleaning
  + 1 more
He did a great job. The tech was considerate of the stairs and walls (had to bring hoses and equipment to the 3rd floor). The previous appointment has cancelled, and he contacted me to find out if he could arrive ahead of schedule. Very polite and explained the process.
Description of Work: Cleaned large room (= two rooms), cleaned two upholstered chairs, one area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Evelyn B.
05/2015
5.0
carpet cleaners
  + -1 more
They did a beautiful job. It was really nice. I would definitely use them again. The technician was very professional and I was very, very pleased. I was impressed with how clean it turned out. I have allergies and the product they used was perfect because I did not have to leave to let the smell air out. I really liked that. I highly recommend them.
Description of Work: I hired this company for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

George M.
04/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They are very good. They are courteous on the phone, on time, and they do a great job. I would highly recommend them.
Description of Work: I have been using them for over 10 years for carpet and furniture cleaning needs. (They charged $255 for two couches and a chair to have stains removed and scotch guard applied.)

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gordon B.
04/2015
5.0
carpet cleaners
  + -1 more
They arrive on time and they do a decent job. The people who come to do the actual cleaning are very good at what they are doing. When I call them, they are very good at what they are speaking. Their price is competitive in this area. They are usually on time.
Description of Work: They provided what they call a gold service and did the carpet cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROCHELLE & ALAN S.
12/2014
5.0
carpet cleaners
  + -1 more
It all went very well. I previously purchased a big deal from AngiesLlst but the provider wouldn't accommodate me as far as doing the steps as part of the big deal. Kennedy's job was much better and cheaper than using the big deal.
Description of Work: The provider cleaned pre vacuumed my living room, hallway and steps. He also scotch guarded them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Kennedy Carpet Sales & Cleaners
Thank you for taking the time to write your review .Happy new year .Jay Kennedy

patricia H.
12/2014
5.0
carpet cleaners
  + -1 more
Great job. Easy to make an appointment. Came when they said they would.
Description of Work: 4 Carpets and chairs cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Kennedy Carpet Sales & Cleaners
Thank you for taking the time to review , Happy,Healthy New Year . Jay Kennedy

Valerie S.
10/2014
5.0
carpet cleaners, carpet installation
  + 0 more
When I contacted the main office to schedule and appointment, they were very nice and helpful. An appointment was scheduled with Steve, he arrived early and he was very help and pleasant to talk to about our carpet situation. He was informative about the type of carpet we were looking for. Once we picked out the carpet Steve informed us that it might take up to 2 or 3 weeks, due to the higher grade carpet we picked. Approximately, a week & a half passed, I contacted the customer service office to see if the carpet arrive in their warehouse. I spoke to Paula and she was very helpful and informed us that it was scheduled to arrive in the next two or three days. Once the carpet arrive, we rescheduled our appointment with Paula, to have the carpet put down. I was not there but my mother informed me that the men early, they were very nice, was very careful with the furniture and did not waste any time and stayed focus on their task. The carpet looks very nice and we get a lots of praise on how nice the carpet looks. We will be using this company again to do our hard wood floors and to clean carpet at another home we have.
Description of Work: Replaced old carpet in two rooms and the hall area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Pamela M.
06/2014
5.0
carpet cleaners
  + -1 more
They arrived on time and walked through every room to look at stains I wanted removed. They spent about an hour cleaning and then asked me to check of I was happy with the cleaning. Very polite and professional. And I love when I get a 10 percent off coupon in the mail!
Description of Work: Cleaned 3 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Robin M.
06/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
Perfect! He arrived on time, cleaned the carpet well and did exactly what we hired them to do.
Description of Work: Cleaned carpet and stairs in our home office.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Contact information

221 Libbey Industrial Pkwy, East Weymouth, MA 02189

http://www.kennedycarpet.com

Service hours

Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
8:30 AM - 5:30 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Interior Painting,
Air Duct Cleaning,
Drapery Cleaning,
Ceramic Tile,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation

FAQ

Kennedy Carpet Sales & Cleaners is currently rated 4.7 overall out of 5.

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: 8:30 AM - 5:30 PM

Kennedy Carpet Sales & Cleaners accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Kennedy Carpet Sales & Cleaners offers free project estimates.
No, Kennedy Carpet Sales & Cleaners does not offer eco-friendly accreditations.
No, Kennedy Carpet Sales & Cleaners does not offer a senior discount.
Yes, Kennedy Carpet Sales & Cleaners offers emergency services.
No, Kennedy Carpet Sales & Cleaners does not offer warranties.
Kennedy Carpet Sales & Cleaners offers the following services: Carpet sales & installation. Carpet cleaning. Flood, water, smoke removal & restoration. Air duct cleaning, odor removal. Chemicals, air drying equipment, industrial dehumidifiers, humidity sensors.

Contact information

221 Libbey Industrial Pkwy, East Weymouth, MA 02189

http://www.kennedycarpet.com

Service hours

Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
8:30 AM - 5:30 PM