Get matched with top greenhouse pros in East Wareham, MA

"The installation crew was very professional, hard working, and completed a beautiful job in 3 days. We are incredibly happy with the overall outcome. However, my issue lies with the business team and their lack of communication and negligence of customer requests. In my email discussing the project details, I said I wanted "the privacy with scalloped picket top in white with gothic caps." I also said that I didn't see latch options for gates, but that I wanted handles. I received the quote quickly after, and didn't catch that the picket top was not included in the quote. I didn't see handles either, but was informed it came with the gates so I didn't question. We spoke with our neighbors and all but one were ok with installation. He refused to allow us to remove his rusted and broken fence, which meant we lost a few feet of our property as we had to move in front of the tree line that bordered his fence on our side. This also meant the installation cost would decrease because they were now only removing one less section of fence (it was confirmed this would be the case if a neighbor refused during the quote process). They confirmed the installation date quickly, but I asked for the updated quote several times over the next week and a half. There were sometimes days between replies and all I got was a few, we'll send it shortly's, and an email confirmation after my fourth request that the cost would be $150 less. Installation went smoothly, until I saw that flat caps were installed instead of the gothic caps I requested. I checked my quote and saw that gothic was listed, and that's when I noticed that the picket top I requested in my details email was missing from the quote. I asked the installation crew and they informed me there was no picket top and that they were told flat caps were needed. I then noticed that there were no handles on the gates. At this point I was fed up with the office because of the horrible communication from them I'd already experienced, and called the quote guy. He picked up right away and informed me that handles were not included (which is not was I was told, nor did he bother to mention when I specifically requested them in my original email). He said that they could, however, put them on without issue and that he would personally inspect in the morning at 9. The next day he showed an hour and a half late for our appointment (for an emergency I was told, but it's yet another point where there wasn't any communication informing me of that until I called him). Upon our discussion, he said someone would come by Thursday to add the missing handles and to fix a post placement. I informed him I was happy with the look of the fence and that we could keep the caps and the scalloped only with no picket, but the point was that what I originally requested was ignored. Imagine if I'd been a customer who wasn't happier with what was installed vs. what I'd chosen? It would have been an absolute nightmare to fix, especially with the communication issues I'd already been having. He played if off that it was fate that this particular fence happened to be in stock because now they were several weeks out for other fence styles. Not the point, but I let it go. Thursday came and I received no confirmation as to a time someone would come. I called the twice, then finally got a response saying someone would come at noon. Noon came, then an hour and a half later I called to get an update. No response. I called a few more times over the next few hours (I did leave a voicemail as well). Still no response. After 5 hours I sent an email stating I would escalate the situation if the lack of communication continued, and that I STILL hadn't received a document with the new pricing. Within a few minutes someone responded that they'd be there at 6:30 and hoped I understood that the rain is what held them up. I understood how the rain could delay the installation crew, but do not understand how the rain excuses the people at the office who are indoors. They could have provided an updated ETA, but didn't until I threatened escalation. Because of their quick response after I'd done that, this tells me that they'd been seeing my calls and just ignoring them. The crew came at 6:30 and added the handles and fixed the post. I inspected and thanked the crew and the job was completed. Again, this review has NOTHING to do with the installation crew and the work they did. We've gotten so many compliments from neighbors on it and we love it. It has everything to do with the unprofessionalism of the office staff. So if you hire, be prepared for that."

"They were quick, they did the job for 12 hours, cleaned the area and no problem with it up to now. They are great."

"Jim and the crew at Redman Construction Inc are all top shelf. They did an excellent job on a bathroom remodel. They were neat, courteous, and efficient as well as fair and reasonable with pricing. To the penny on their estimate. Great job from start to finish."

"They have a very professional team, with a good work plan, excellent organization, cleanliness and compliance with the recommendations given. Fast work with quality, exceeding my expectations."

"Fast, detail oriented, great communication, reasonable. Would recommend to anyone and will hire again for my next project."

"Excellent. Started the day after Christmas and worked steadily, including weekends and New Year’s Day(!) to get it done quickly. Very efficient, fair on price, and very good quality work. A pro!"

"Mike did two major projects on our home and we will hire him again without hesitation. One of our projects was particularly complex: converting a cinder block and steel structure into a studio an auxiliary space. We had incomplete and impossible architectural plans, but he was able to find workarounds to these shortcomings. He was always available for questions and we enjoyed working with all of his subcontractors. He also did a remodel of our kitchen, including taking down a wall. The result is perfect and he did the work quickly and without any issues. We get so many compliments on both projects. We also love working with Mike."

"It went very well. Sam’s team was a great group of people to work with. Responsible, responsive, kind, and flexible."

"We are so happy with the finished product. It makes our house so much better. The before and after pictures say it all. Michael was so helpful in guiding us to make the correct decision through the process of the renovation. It was a very positive experience."

"I was completely blown away by the work that we had done. Lisa, who was the designer was very attentive and quick to return emails and really put a lot of thought into my project. She always responded to emails within an hour and was very honest with me when it came to ideas that i had for the project. She provided a detailed drawing of my property with her ideas for plantings, stepping stones, etc. this made my life very easy by not having to imagine what she was thinking. PJ, who was the foreman on the job was also a great guy and on top of things. He always had my best interests in mind when giving his opinion about grading the yard and what would be best for my children, which was my highest priority. Walter was one of the workers who did a lot of the grading and he was also in constant communication with me. Walter and PJ came up with, and implemented a swing-set area that doubled as a retaining wall to bring up the grade on the lower side of my yard and it came out amazing. We had some irrigation issues at first because some areas were being over-watered. Nick, who was in charge of the irrigation came out to my house multiple times, after all of the work had already been paid for, to make sure that my timers were taken care of and the grass remained in tip-top shape. After paying in full, I still got immediate responses from all parties in this company and they provided immediate solutions within a day or two. They could have put me on the back burner to handle current customers, but they remained attentive to my needs. I plan to use them for cleanups and for all of my fertilizing. I highly recommend this company to everyone."