Papallardo Fence

We recently bought a home with a fence that needed repair to the gate. Papallardo Fence had a small metal sign on the fence identifying them as the original builder of the fence on our house, so we called them for assistance. After first leaving a voicemail, I received a callback. I explained the problem, gave our address, and they said they would come by the next day to review to give an estimate. They said we didn't need to be home. I didn't hear anything back for over a week, plus the weekend. I called again and was told the owner would have to call me back with an estimate, and the receptionist who answered the phone took a message for him and assured me that he would call back shortly. That was a week ago now, and still nothing. I have no estimate and no return calls. I'm looking for other providers to assist.

In Sept 2014 I contacted them for a fence quote. They came out for the quote. They sent me a quote. I emailed them back looking for another quote on a different option fence as I was trying to find the right style. Then, suddenly, they emailed me writing they could not provide me a fence and with no explanation. Poor customer service. They don't seem very organized at all OR committed to their customers. It is ridiculous how some companies, like this one can treat people like that. By doing business with them you are encouraging them to act rude to others. They seem like scatter brains! Luckily, this was a red flag should I have done business with them I probably would have regretted the quality of the fence and install. And on top of it, they wasted my time. This annoys me more as some businesses do not take people's time in consideration when they don't follow-up properly. I also later found another bad review about them on yelp. A company would have to do good work and be organized with great customer service skills for them to get my money. By using this company, you would be encouraging their rude behavior to others whenever they feel like it. And here is something odd, when I was doing a search for this business name once, oddly GMH Fence came up. Are they linked? GMH Fence is not very organized or committed to their customers. I had contacted them long before Papallardo Fence but with GMH they were not any better so I left a bad review for them. They must know each other. It is ridiculous. IT APPEARS THAT SOME FENCE COMPANIES, EVEN THOUGH THERE WAS A PROPER WORKING RELATIONSHIP WITH THE CUSTOMER AND NO ISSUES WITH THAT CUSTOMER, CAN SUDDENLY JUST STOP WORKING WITH THE CUSTOMER. DON'T YOU THINK THAT IS SUSPICIOUS? BY USING COMPANIES LIKE THIS, YOU ARE ENCOURAGING THEM TO ACT LIKE THIS WHENEVER THEY FEEL LIKE IT.

They did a great job. I will get an estimate from them again this spring when it will finally be time to replace it. It held up a lot better than the white plastic fences that you see being used now.

I received 4 estimates for repairing my chain-link fence & replacing my stockade fence. The owner took the measurements for everything but sent me a quote for just the stockade. They were very nice to deal with, very professional, knew their business. Was surprised that the quote did not include pricing for the chain-link; just a comment that the men would look at it & then give me a quote

I emailed them through Angie's List to request a quotation and never received a reply.

see above

They did a good job. It was done efficiently. They were easy to deal with. I liked the fact that they did what they said they were going to do. The price was good. Their workmanship was good. They cleaned up after themselves. Their price was very competitive. It was better than a couple of other estimates we got. They were very upfront about the fact that they couldn’t get here right away and as soon as they had an opening, they took up the job. I would absolutely use them again in the future if necessary.

Needed small amount of fence around a fireplace which was difficult to get at. Called for an estimate and the owner came the following day and she (Luanna) did everything she could to make several suggestions to make the cost lower for me. They came and installed the fence 3 days later and had to dig up unforseen rocks and tree trunks and never charged me more. I also asked them to replace a broken picket which they were glad to do at no cost. Workmanship was great and job was done by one memer of this family owned business. Great service, price and quality.