Very professional, knowledgeable and easy to work with.
Description of Work: Solar hot water
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christopher S.
03/2018
5.0
solar panels
+ -1 more
The company did a good job. The sales person was very good, described in detail. Tried to find a space on a roof to place the system, but no room left after a solar PV system was installed. So spec'ed out a fixed ground mount. The installers did a good job, took a little longer to get done than I would have liked, but plumber/ gas person was very good, and the guys who did the mechanical work, putting in the ground mount, the panels, a long run of flexible S/S lines for the antifreeze, and the solar hot water tank did a very good, clean job.
Description of Work: Installed solar hot water heating system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,700
Tamsin S.
05/2016
5.0
solar panels
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
s S.
06/2014
5.0
solar panels, water heater repair
+ 0 more
Went very well. We had a unique situation where our old electric hot water tank cracked and we were in desperate need of a new tank. We contacted NESHW and the very next day we had a brand new tank. Bruce was on site throughout the project and he is very knowledgeable. All of the crew (Shawn?, CJ and Steve) were approachable and helpful with any questions. We actually contracted this project through Sunbug solar which may be why our cost was a bit higher than the going average. Even still, the guys doing the work were great. Bruce the owner is hands on and willing to ensure a smooth install. Liz in the office was a pleasure to deal with and very understanding of our unique situation with a newborn at home and needing hot water. I would highly recommend these guys! Today will be our first day of solar gain and we cannot wait to take a solar hot shower!
Description of Work: Installed a hot water tank and 2 solar collectors on our roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,900
JACOB B.
05/2014
5.0
solar panels, water heater repair
+ 0 more
We utilized the rebates, tax credits and zero interest loan through MassSaves (NStar) and MassCEC. This made the install $0 up front cost to us and about $1500 out of pocket in the end. What a deal! Bruce (owner/engineer) was very responsive from the beginning, including his first consultation, then the NESHW staff guided the process along smoothly (these things take a while because rebates have to be approved, loans need to be applied for, etc. before any work gets done). They know how they system works and willingly answered our questions along the way. The whole process (from first consultation to install) took two months. The actual install happened within one day. On install day, Bruce was on site most of the time, as well as a crew of three who each had specialized tasks and were focused on their work the entire time. Our roof needed minor reinforcement for panel installation and Bruce took care of dealing with town licensing and inspecting and then doing the work. Because our roof is small, and not in the best orientation the panels had to be tilted up on mounting racks, and the crew was working safely the entire time on the roof. Bruce took the time with me to go over the many options for bringing the lines inside the house, and why certain routes wouldn't work, etc. Lastly, Bruce ended the day by going over the operation of the hot water tank, mixing valve, microprocessor, etc. so that we could monitor it and use water at the temperature we prefer. They cleaned up afterward and even took away the old HWH. In the end, it was a good experience and I would recommend Bruce and New England Solar Hot Water to anyone interested in going the solar route.
Description of Work: Installed a solar hot water system: 80 gallon tank with electric element backup and two flat panel collectors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Vanya Y.
04/2013
5.0
water heater repair, solar panels
+ 0 more
The bidding process was simple in this case and we got a bid within a few days of the visit. We received rebates from the state and also applied for a 0 percent loan for the projects. Bruce, Liz and their staff were ready to file the paperwork and top of all the steps.They helped the processes go smoothly.
Description of Work: NESHW installed two solar hot water systems for us. One was on our primary residence, one was on an accessory dwelling. Their bid was significantly lower than the other two we received. The owner came for the initial sales visit. We were pleased to see him working on the job with a responsible and well trained crew. He explained the systems and how to read the electronic readout. They were a pleasure to work with and the systems are working very well, even in this cooler weather.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
scott D.
09/2012
4.0
solar panels, water heater repair
+ 0 more
We took a long time to make our decision and the team at NESHW was very patient. They answered all of our questions and considered, not just, the efficiency, but the aesthetics. They completed the installation in a single (long) day and were diligent about making the installation and routing of piping neat. That included notching the closet shelves to fit the piping and doing careful work on the roof (I watched them). They pulled all necessary permits and even made the arrangements to have the inspectors come afterwards. Overall, a very good experience with a product that, after two months, we're very happy with.
Description of Work: Installed solar hot water heater on roof of single-family dwelling. Installed heat exchanger in basement. Completed all plumbing and routing of plumbing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from New England Solar Hot Water
Thank you Member! Our system price is the lowest available and we beat the next closest competitor by $800 while using the highest SRCC rated collectors in the US. All of the details (including price) of all solar hot water systems installed in Ma. are viewable here (click on 'residential awarded projects database'); http://www.***/13795
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Solar Panels,
Water Heaters
FAQ
New England Solar Hot Water is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:30 AM
Tuesday: 7:30 AM - 5:30 AM
Wednesday: 7:30 AM - 5:30 AM
Thursday: 7:30 AM - 5:30 AM
Friday: 7:30 AM - 5:30 AM
Saturday: 7:30 AM - 5:30 AM
New England Solar Hot Water accepts the following forms of payment: Check,PayPal
Yes, New England Solar Hot Water offers free project estimates.
Yes, New England Solar Hot Water offers eco-friendly accreditations.
No, New England Solar Hot Water does not offer a senior discount.
No, New England Solar Hot Water does not offer emergency services.
Yes, New England Solar Hot Water offers warranties.
New England Solar Hot Water offers the following services: Residencial & Commercial Solar Hot Water.