AAREN CHIMNEY & ROOFING SERVICE

THEY ONLY GAVE AN ESTIMATE BUT SUGGESTED THAT I DESTROY THE RAILING. HOWEVER, THEY COULD NOT GIVE A QUOTE OF HOW MUCH THEY WOULD CHARGE TO REPLACE IT, WHICH I THOUGHT WAS VERY QUESTIONABLE. THEY ALSO CAME A DAY LATER THAN THE SCHEDULE APPOINTMENT.

PARK SULLIVAN WAS A PLEASURE TO WORK WITH. COMMUNICATION WAS GREAT. WORK WAS PERFORMED AND FINISHED AS PARKER DESCRIBED.

I HAD A LEAK IN MY ROOF AND MY FLASHING NEEDED TO BE REPLACED. CHARLIE CALLED BACK WITHIN HOURS OF THE CALL I PLACED, ARRIVED FOR THE QUOTE ON TIME, WAS PERSONABLE, AND CAME TO FIX THE ROOF EARLIER THAN PLANNED. CHARLIE WAS THE ONLY ONE OF FOUR PEOPLE TO LOOK AT MY ROOF TO TELL ME THAT I DID NOT NEED A NEW ROOF, BUT THAT THE ROOF COULD EASILY BE PATCHED.

JIM WAS LIMITED BY THE WEATHER. HE AGREED TO COME AND CHECK ON THE GUTTER IN THE FALL BUT WITH THE SNOW WE HAD, MARCH CAME AND IT HADN'T BEEN CHECKED. I CALLED AND JIM RETURNED MY CALL, CAME OUT A FEW DAYS LATER AND DID THE REPAIRS. THE GUTTER IS WORKING FINE.

GREAT SERVICE, VERY RESPONSIVE, BEST PRICE. HAD TO WAIT A LITTLE BIT DUE TO RAIN, BUT NOT THEIR FAULT.

PARKER SULLIVAN WAS LOVELY, VERY PROMPT RESPONSE TO MY ORIGINAL CALL. WORK WAS DONE ASAP GIVEN WINTER WEATHER CONDITIONS. EVERYTHING LOOKS SHIP-SHAPE AND CLEAN-UP WAS WELL DONE. NO COMPLAINTS. REASONABLE PRICE.

THEY NEVER SUBMITTED AN ESTIMATE SO I AM ANNOYED THAT I SPENT TIME MEETING WITH THEM.

WORK WAS STARTED 2 MONTHS AFTER THE ORIGINALLY STATED START DATE, AND ONLY AFTER SEVERAL PHONE CALLS. MY BIGGEST COMPLAINT IS THE POOR QUALITY OF THE WORK PERFORMED. THE OWNER'S SON RAN THE JOB AND CLEARLY DID NOT HAVE THE WORKMANSHIP ABILITY OR CARPENTRY SKILLS FOR THE JOB. NEW GUTTER DID NOT MATCH OLD, MAKING A POOR TRANSITION. NO ATTEMPT WAS MADE TO FIND A PROPER MATCH; WENT TO NEAREST LUMBER YARD AND GOT THE CLOSEST GUTTER; DIDN'T ANTICIPATE THE ISSUE. SLOPPY SEAMS; DID NOT RECESS THE LEAD IN THE WOOD; MESSY, CARELESS CAULKING OR INADEQUATE CAULKING IN KEY SPOTS. NO FLASHING BETWEEN ROOF AND GUTTER EVEN THOUGH I SPECIFICALLY REQUESTED IT SINCE THIS IS WHAT LED TO OLD GUTTER ROTTING. I COULD GO ON. WOODEN GUTTERS ARE EXPENSIVE (PAID $50 A FOOT) AND REQUIRE PATIENCE AND SKILLED CARPENTRY. I KNOW SOMETHING ABOUT HOW IT IS SUPPOSED TO BE DONE, BUT WHEN I RAISED ISSUES OF CONCERN, THEY WERE DISMISSED WITHOUT ANY REAL ATTEMPT TO ADDRESS THEM. SUMMARY: UNPROFESSIONAL, LACKING SKILLS.

FIRST ESTIMATE WHICH INCLUDED GUTTER CLEANING WAS WELL ABOVE NORMS. THEN SHOWED UP WITHOUT GIVING ME PRIOR NOTICE A WEEK BEFORE HE HAD SAID HE'D DO THE JOB. I WAS ULTIMATELY WILLING TO RENEGOTIATE ESTIMATE BASED ON WHAT I THOUGHT WAS REASONABLE GIVEN OTHER ESTIMATES I RECEIVED. HOWEVER, I WOULDN'T USE COMPANY WITHOUT GETTING SEVERAL OTHER ESTIMATES.

WHEN INQUIRING ABOUT PRICE, WHICH SEEMED VERY HIGH ($220) HE BECAME VERBALLY ABUSIVE. HE SAID WE NEEDED THREE GUYS FOR TWO HOURS INCLUDING TRAVEL TIME, THIS SEEMED HIGH FOR THE JOB. I WOULD NEVER HIRE THIS COMPANY.

DID NOT SHOW UP FOR SCHEDULED APPOINTMENT. THEN SHOWED UP A FEW DAYS LATER AS I WAS LEAVING THE HOUSE. I TOLD THEM I HAD A DENTIST APPOINTMENT, BUT THEY COULD GET A BETTER LOOK BY WALKING UP THE SPIRAL STAIRCASE TO THE ROOF DECK. HE DID GO UP THE SPIRAL STAIRCASE, BUT APPARENTLY FORGOT WHY I HAD CALLED AND SAID HE COULD NOT SEE THE ROOF UNDER THE ROOF DECK. HE WAS SUPPOSED TO LOOK AT THE CHIMNEY LEAK AND THE PITCHED ROOF NOT THE FLAT ROOF THAT THE DECK IS ON. WHEN I CALLED HIM BACK TO GET AN ESTIMATE HE BECAME VERY ANGRY AND SAID WE ALL MAKE MISTAKES. I WOULD NOT RECOMMEND THEIR SERVICES, I DON'T BELIEVE THEY CARE ENOUGH ABOUT THEIR CLIENTS OR POTENTIAL CLIENTS.

THEY RETURNED MY CALL IMMEDIATELY (THE MOST RAPID OF ALL COMPANIES CALLED) AND CAME TO GIVE AN ESTIMATE WITHIN A COUPLE OF DAYS. THE ESTIMATE WAS $1100 MORE THAN THE $2500 WE PAID TO HAVE IT DONE BY A COMPETITOR. HE WAS PLEASANT TO MEET WITH, BUT ANTICIPATED BEGINNING WORK NO EARLIER THAN A MONTH LATER.

JIM GOT BACK TO ME WITH AN ESTIMATE RIGHT WHEN HE SAID HE WOULD. HE CALLED ME BACK TO TELL ME THEY COULD DO THE JOB IN ABOUT A MONTH. THEY DID IT RIGHT WHEN THEY ESTIMATED THEY COULD DO IT. THEY WERE IN AND OUT WITH A CREW OF FIVE IN ONE DAY, AND CLEANED UP PERFECTLY.

PARKER CALLED BACK ABOUT AN HOUR AFTER I CALLED AND WE SET AN APPOINTMENT FOR THE FOLLOWING WEEK. HE WAS HERE PROMPTLY AND DID A COMPLETE WALK-THRU. HE WAS CLEAR TO MENTION THAT THE ESTIMATED PRICE WOULD BE AFTER THE ANGIE'S DISCOUNT (I SUGGESTED THAT HE INCLUDE A ''10% DISCOUNT'' LINE ITEM IN HIS PROPOSAL TO AVOID ANY POTENTIAL MISUNDERSTANDING BY OTHER PROSPECTS, BUT HE DIDN'T.) AFTER RECEIVING HIS SEEMINGLY HIGH PROPOSAL, I DECIDED I NEEDED AT LEAST ONE MORE ESTIMATE! THE SECOND COMPANY'S ESTIMATE WAS 41% OF AAREN'S (APPLES-TO-APPLES COMPARISON) AND I HIRED THEM TO DO THE WORK AFTER CHECKING REFERENCES.

VERY PUNCTUAL. ALWAYS RETURNED PHONE CALLS PROMPTLY. EXCELLENT WORK.

RETURNED MY CALL QUICKLY. I HAVE YET TO HEAR FROM THE COMPANY AND AM NOT SURE IF THEY ARRIVED TO EVEN GIVE AN ESTIMATE.

THEY CALLED BACK, CAME RIGHT AWAY, WERE A LOT LESS THAN I EXPECTED TO PAY, AND CLEANED UP WELL. THEY ALSO FOLLOWED UP TO MAKE SURE WE WERE SATISFIED.

THEY SENT US A PROPOSAL AND STUCK TO THE ORIGINAL PROPOSAL EVENTHOUGH ONCE UP ON THE ROOF THEY HAD TO PERFORM EXTRA WORK TO UNDO A BOTCHED JOB DONE BY A PREVIOUS COMPANY. THEY RE-POINTED RATHER THAN RE-BUILT OUR CHIMNEY WHICH SAVED US WELL OVER 1000.00 (TWO OTHER ROOFERS INSISTED THAT THE CHIMNEY NEEDED TO BE REBUILT) THEY SHOWED UP ON TIME, CLEANED UP AFTER THEMSELVES AND WERE COURTEOUS AND TRUSTWORTHY. I WOULD HIGHLY RECOMMEND THEM AND WOULD HIRE THEM AGAIN.

THIS GUY WAS AMAZINGLY HOSTILE, BELLIGERENT, AND HE HUNG UP ON ME. I WAS TRYING TO FIGURE OUT A GOOD DAY AND I THOUGHT HE WANTED A TIME, SO I MENTIONED 11 AM AND HE SAID; WELL, I WILL BE THERE SOMETIME IN THE MORNING AND I SAID OK, LET ME LOOK IT UP. (LIKE MOST FOLKS, I HAVE A BUSY LIFE AND NEED TO CHECK MY SCHEDULE WHICH IS ONLINE FOR A FREE MORNING) AS I WAS BRINGING UP MY CALENDAR HE SAID, "COME ON WORK WITH ME SOME HERE I CAN DO MONDAY MORNING OR TUESDAY MORNING OR ANY MORNING." HIS VOICE GOT TENSE AND RUDE. I WAS STUNNED. I STOPPED SPEAKING, THINKING WHETHER TO ASK HIM TO CALM DOWN. HONESTLY, I DIDN'T KNOW WHAT TO SAY. THEN HE SAID, NEVER MIND, GOODBYE AND HUNG UP. HE COULDN'T EVEN WAIT FOR ME TO FIGURE OUT A TIME. I AM STILL FUMING ABOUT IT. I HAVE NEVER HAD SUCH AN EXPERIENCE. YIKES! UNREAL WOULDN'T USE THEM IN A MILLION YEARS.

AFTER THE WORK WAS DONE ON MY HOUSE, I LEARNED THAT THIS COMPANY OFFERED A 10% AL DISCOUNT FOR NEW BUSINESS, WHEN I BROUGHT THIS TO THE ATTENTION OF JIM JALKEWICZ, HE SAID THAT THE DISCOUNT WAS BUILT INTO THE WORK ORDER THAT HE MADE OUT IN HIS TRUCK THAT I NEVER SAW. I WILL BE SATISFIED IF HE WILL APPLY THE DISCOUNT TO THE FINAL COST OF THE JOB.

THEY CUT GUTTER HEATING WIRE BY ERROR, SO (RELUCTANTLY) REPLACED IT FREE.

VERY PROFESSIONAL. DID A GREAT JOB IN A SHORT AMOUNT OF TIME. ADVISED WORK THAT NEEDED TO BE DONE DOWN THE ROAD. DID A GREAT JOB OF REPLACING SLATE TILES, MATCHING ORIGINAL COLOR. NOT CHEAP, BUT YOU GET WHAT YOU PAY FOR.

I FEEL HE GAVE US AN HONEST OPINION OF WHAT WE NEED TO DO, AND DID NOT RECOMMEND A COMPLETE REPLACEMENT, BUT A REPAIR OF THE PROBLEM AREAS. PARKER TOLD ME HIS COMPANY HAS BEEN IN BUSINESS FOR 30 YEARS, AND THE EMPLOYEES HAVE ATTENDED SPECIALIZED TRAINING AT THE FIRESTONE ROOFING SCHOOL, AS WELL AS TWO OTHER TRAINING CENTERS.

WHEN THE ROOFER ARRIVED HE WAS ANNOYED THAT I DIDN'T OWN THE HOUSE (I WAS IN THE PROCESS OF BUYING), ALTHOUGH I HAD TOLD HIM THAT ON THE PHONE. WHEN THE REALTOR ARRIVED TO LET US INTO THE HOUSE, THE ROOFER BECAME INCREASINGLY AGITATED AND RUDE. HE SEEMED TO THINK WE HAD TRICKED HIM INTO COMING, ALTHOUGH I ASSURED HIM I WAS TAKING SERIOUS BIDS FOR THE WORK. HE ALSO WAS MAD BECAUSE HE FELT HE WAS DOING THE REALTORS JOB (WHICH DOESN'T MAKE ANY SENSE). HE SEEMED UNWILLING TO GIVE A VERBAL ESTIMATE (WRITTEN COSTS $200!!), THOUGH HE SAID HE WOULD ON THE PHONE. THE ROOFER LEFT IN A HUFF AND DID NOT GIVE AN ESTIMATE.

THEY DID EVERYTHING VERY QUICKLY AND WELL. THEY SAID IT WOULD BE 36000 TO RE-DO THE ENTIRE ROOF THAT JUST SEEMED VERY HIGH.