R & R LANDSCAPE

R & R WAS VERY RESPONSIVE TO MY INQUIRY FOR AN ESTIMATE AND THEY WERE GOOD WITH FOLLOW UP. THEY DID ARRIVE A COUPLE OF DAYS LATER THAN SCHEDULED, BUT DID COMPLETE THE INITIAL WORK. THEY ASKED FOR PAYMENT IN FULL EVEN THOUGH THEY HADN'T REMOVED THE PILES OF TREES, BRUSH AND BRANCHES. I FELT CONFIDENT THAT THEY WOULD FINISH THE JOB GIVEN MY EXPERIENCE UP TO THAT POINT. GRANTED, IT WAS IN DECEMBER AND THE WEATHER WAS GETTING COLD, BUT THEY DID HAVE A FEW VERY GOOD DAYS TO COMPLETE THE JOB. I BEGAN CALLING IN MARCH INQUIRING AS TO WHEN THEY WOULD COME BY AND COMPLETE THE JOB. THEY INDICATED THAT THEY WOULDN'T START UP UNTIL MID APRIL. THEY DID OFFER A ''SPRING CLEANING'' BUT I SUGGESTED THEY COMPLETE THE WORK THEY WERE ALREADY PAID FOR LAST FALL. SEVERAL CALLS LATER AND IT IS NOW MAY 18TH AND WE STILL HAVE PILES OF DEBRIS IN THE YARD AND ARE UNABLE TO MOW THE LAWN. I HAVE NOW HAD TO RESORT TO A DEMAND LETTER. THEY HAVE HAD MANY GOOD WEATHER DAYS TO COMPLETE THE JOB.

COMPLETED WORK ON SCHEDULE IN SPITE OF HEAVY RAIN. KNOWLEDGEABLE & SKILLFUL PRUNING, AND DIDN'T REMOVE DESIRABLE PERENNIALS. DID A THOROUGH WALK THROUGH BEFORE DOING WORK.