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"The installation crew was very professional, hard working, and completed a beautiful job in 3 days. We are incredibly happy with the overall outcome. However, my issue lies with the business team and their lack of communication and negligence of customer requests. In my email discussing the project details, I said I wanted "the privacy with scalloped picket top in white with gothic caps." I also said that I didn't see latch options for gates, but that I wanted handles. I received the quote quickly after, and didn't catch that the picket top was not included in the quote. I didn't see handles either, but was informed it came with the gates so I didn't question. We spoke with our neighbors and all but one were ok with installation. He refused to allow us to remove his rusted and broken fence, which meant we lost a few feet of our property as we had to move in front of the tree line that bordered his fence on our side. This also meant the installation cost would decrease because they were now only removing one less section of fence (it was confirmed this would be the case if a neighbor refused during the quote process). They confirmed the installation date quickly, but I asked for the updated quote several times over the next week and a half. There were sometimes days between replies and all I got was a few, we'll send it shortly's, and an email confirmation after my fourth request that the cost would be $150 less. Installation went smoothly, until I saw that flat caps were installed instead of the gothic caps I requested. I checked my quote and saw that gothic was listed, and that's when I noticed that the picket top I requested in my details email was missing from the quote. I asked the installation crew and they informed me there was no picket top and that they were told flat caps were needed. I then noticed that there were no handles on the gates. At this point I was fed up with the office because of the horrible communication from them I'd already experienced, and called the quote guy. He picked up right away and informed me that handles were not included (which is not was I was told, nor did he bother to mention when I specifically requested them in my original email). He said that they could, however, put them on without issue and that he would personally inspect in the morning at 9. The next day he showed an hour and a half late for our appointment (for an emergency I was told, but it's yet another point where there wasn't any communication informing me of that until I called him). Upon our discussion, he said someone would come by Thursday to add the missing handles and to fix a post placement. I informed him I was happy with the look of the fence and that we could keep the caps and the scalloped only with no picket, but the point was that what I originally requested was ignored. Imagine if I'd been a customer who wasn't happier with what was installed vs. what I'd chosen? It would have been an absolute nightmare to fix, especially with the communication issues I'd already been having. He played if off that it was fate that this particular fence happened to be in stock because now they were several weeks out for other fence styles. Not the point, but I let it go. Thursday came and I received no confirmation as to a time someone would come. I called the twice, then finally got a response saying someone would come at noon. Noon came, then an hour and a half later I called to get an update. No response. I called a few more times over the next few hours (I did leave a voicemail as well). Still no response. After 5 hours I sent an email stating I would escalate the situation if the lack of communication continued, and that I STILL hadn't received a document with the new pricing. Within a few minutes someone responded that they'd be there at 6:30 and hoped I understood that the rain is what held them up. I understood how the rain could delay the installation crew, but do not understand how the rain excuses the people at the office who are indoors. They could have provided an updated ETA, but didn't until I threatened escalation. Because of their quick response after I'd done that, this tells me that they'd been seeing my calls and just ignoring them. The crew came at 6:30 and added the handles and fixed the post. I inspected and thanked the crew and the job was completed. Again, this review has NOTHING to do with the installation crew and the work they did. We've gotten so many compliments from neighbors on it and we love it. It has everything to do with the unprofessionalism of the office staff. So if you hire, be prepared for that."

"It was a great experience working with Nick and his team. They built a block retaining wall that looks amazing. We can’t wait to do the next part of our backyard project and will certainly be using them again. We recommend anyone use Pristine Property Management because they are trustworthy and do great work!"

"Outstanding! These guys are, hands down, the best provider/vendor we have ever worked with. They do outstanding work, all their staff is friendly, knowledgeable and professional! Always. We've had a lot of great experiences since moving to RI a couple years ago, but Luciano, Nelson and team are THE BEST!!! We would highly recommend for anything you need, for landscaping, patios, cleanup, general maintenance and painting and basement remodeling. Amazing work. Fantastic guys!!!"

"They offered a great service at a fair price. Very courteous and respectful even with our dogs barking at them the whole time. Our roof looks like new! Highly recommend."

"Brian was great to work with. He checked the area for delivery a few days before and came back the morning of to make sure the rain hadn’t made it too muddy. He lightened the load to ensure my yard wasn’t disturbed too much. Would highly recommend their services."

"I am very pleased with Justin."

"From start to finish, working with grass365 of New England has been an absolute pleasure! Jeff made an absolute difference and the entire process—from the initial contact to the spotless final result—was flawless. The team was not only professional and responsive but also incredibly attentive to detail. They delivered beyond my expectations. The quality of their work is outstanding, and it’s clear they take immense pride in what they do. My dog absolutely loves the space now, and I couldn’t be happier with the outcome. I highly recommend grass365 of New England to anyone looking for top-notch work and exceptional customer service. Five stars are not enough to capture how thrilled I am with their service! "