Willard Co

A crew of 6 came to the house and shoveled off our snow from the roof and they cleaned up all pre-cleaned areas on the ground.

The crew arrived as scheduled and did an outstanding job at a very reasonable price. They were professional, courteous and completed the job quickly and efficiently. We were totally pleased and satisfied.

After booking my appointment over the phone and scheduling for the contrator to visit my home within the week, I rearranged my work schedule and took the necessary time off to be available at my home when the contractor would arrive. The morning of the appointment, I received a phone call from Melanie at Willard Company apologizing that the contractor was ill and we would have to reschedule. No problem. Everyone get's sick. I had to take time off work but we rescheduled a few days later. I again arranged to have the time off for the next meeting with the contractor. The morning of the next meeting which was supposed to be at 10am, I had prepared some photos of the exterior of the problem areas of my condo. It was cold and wet outside, so I thought I would help the contractor by bringing up these problems on my smartphone within an email attachment for when he arrived to take a look at. Around 10:15am, there was no contractor in sight. I decided to check up on my emails while I waited...and there is an email from Willard Company that I had apparently received at 8:56am. (So, yes, I should've been paying attention to my personal emails that morning instead of preparing for my meeting with Willard Company.) Here's the note from Willard Company: "Unfortunately, we do not have the manpower or equipment to even begin to tackle a project as large as yours. Mr. Willard looks at the homes via google earth each morning so that we are not wasting your time or ours. We aplogize for any inconvenience this may have caused." I will not speak towards the quality of work of Willard Company as they never did any work for me. I however do want to encourage other possible customers to not be misled by a website that does not accurately describle the extent of the companies services. I also believe, specifically for my circumstances, the Willard Company should have been aware before re-scheduling my appointment that they could not "tackle" a project as large as mine (by the way my home is 1250 square feet total). Most importantly to me, was the lack of a phone call when cancelling the last appointment. I wasn't even upset at the first cancelled appointment even though my time had been wasted because those things happen. The professional way to handle the situation was to call. They never called me to cancel the second appointment. They also, never bothered to make a decision about my project until that morning. I couldn't trust a company to do a job if they wait until the day of and the hour before to cancel the job.

I called willard company on thursdayafternoon. I was desperate to have my roof and gutters cleared of ice and snow because I had water leaking into my house. They promised to be at my house on saturday morning. they called me friday to confirm and they arrived promptly saturday morning. They job was completed in less than 2 hrs. I had no more leaks!

It was difficult getting the work scheduled. I had to call several times to remind them to send me the contract to sign. The men who did the work were very pleasant, efficient and professional. I realize the circumstances were unusual but as a prior customer, I thought they would be more responsive.

IST call to the company went very well. They sent 4 men out the next day & it took approx 3 hrs to clean the roof. The only concern I had was they did not seem to speak English well & it was hard to communicate. In the end they seemed to do a good job.

Everything went well. We started having water leaking into our home around 10pm on a Saturday. They called me back that night. They came out the next day and dug some channels. Even though the problem came back because of the heavy snowfall, my experience was good.

George C. Willard Company was the only ones to answer my phone this past winter (2015) to remove snow for my roof. They are up front with their pricing and costs. I needed my roof cleared and the ice dams minimized. Willard Co was very accommodating and had a reasonable timeframe. They even waited for a storm to pass and then come so I would not pay to remove snow and then have more to remove. Their staff is professional and explained all the charges up front. The staff was honest and got the work done fast! Just by simply picking up the phone, they got my business now and for the future.

When I first contacted Willard, they put me on their schedule for ice dam and snow removal. They told me that it would be a 1 to 2 week wait as they were slammed with work due to the 7 feet of snow that fell in 3 weeks.I told them what my budget was for the removal ($400.00) and they said they would complete as much as they could for that amount. They called me 1 week later and asked if I still needed their services. They were set to come the next day but I was concerned that they would only get half of the work done and I wasn't sure if it was worth the money. They were willing to come out and look at the job before I committed. They came out and said that they could knock out the job in about an hour. So, with this coming in lower than their initial estimate, I accepted. I came home from work the next day and there were no ice dams, no snow, absolutely nothing on that side of the roof. They cleaned up the area where they dumped the snow and ice from the roof. They also applied ice melt in the gutter for any lingering ice. They did a really good job. I would use them again for this service. The only negative for me was the initial service charge of $200.00 for just showing up. This charge had nothing to do with the labor charges which were $100.00/ per man per hour. I had two workers for 2 1/4 hours. I thought this rate was very fair.

Willard was responsive from start to finish, showing up on time to provide an estimate, working with me to keeps costs managable, and quickly returning calls. They were extremely busy at the end of the roofing season in November, so it took a few weeks to get an install date, but they came when they said they would , finished the job quickly and professionally and responded to one punch list issue right away.. They were not the lowest bidder but seem to have the most experience in EPDM roofing. I am fully satisfied with the job and recommend them.

While I was happy with them doing the skylight I asked them for a quote to do part of the roof I wanted, but they never got back to me. Once they got to work they went right at it and finished quicker than I thought they would. They did a good job. Their price was basically in an emergency situation so I took it as it was. I would say the price was fair. The quality of their work was excellent. Their responsiveness and punctuality for the skylight was good, but after that it was dismal.

Showed up on time and did an efficient job. Four men took 2-1/2 hours and gave me the tab: $1,515.00! They have a "service charge" of $200 which is separate from actually doing the job, which they just tack onto your bill. They cannot adequately explain what this "service charge" is for, since they charge $100 per man per hour for the job (starting not from when they arrive at your house, but from when they leave their facility). Isn't that the service? At a time when you really need your roof cleared and most contractors are backlogged, I felt I had no choice, but I still think the charges are excessive.

Excellent experience from start to finish. Workmanship, professionalism, clean-up ... These guys do everything right.

Wonderful. Easy to get an estimate, schedule work, and make payment.

They did a beautiful job! They came when they said they would and they accomplished the work in a very short period of time considering all that they did. On the follow up, there were a couple of things that still needed attention and they made sure everything was fine before leaving.

Men arrived on time. Did their work and cleaned up.

Crew showed up as planned. Did there work extremely well and did a complex cleanup.

They were on time, efficient, pleasant. The workers were non-intrusive and did an excellent job of cleaning up after themselves. They were by far the best of all the jobs I've had done around my house in the last 50 years. I was really impressed by them!

Gutters aren't complicated, folks. The finished job was ecellent. they noted and adhered to little issues, like the way the draage went through the adjacent garden.

Very responsive with quote. I initially went to them because they advertised both roofing and carpentry. I have a flat roof with a deck. They would not do the deck, too involved, but did introduce me to a good carpenter who worked with them to get the job done. They provided a good price for the roof. Had to keep on the crew to keep their trash and debris in the dumpster, but overall went well. I had to pester them to do final punch list work. Most were taken care of but they never addressed all my concerns. I have a large area of standing water that they told me not worry about without coming out to see. The roof trim is not flush in all areas and they only fixed in some places. They simply said the roof is guaranteed so do not worry. The project manager never came to my house to see what my concerns were. In the end I gave up.

They were very responsive and punctual in the bid process. I obtained two bids - the Willard bid contained better materials in the bid while the other bid offered better materials for more money. Both bids ended up about the same, but Willard rep called me back and negotiated. I did not like their plan / price for my flat concrete roof on garage, which was $5,000 for a rubber covering. We decided on an elastomer coating (used for many commercial buildings) for far less money. The men doing the work were very diligent and hard working. They listened to my concerns about plants in the garden and a glass table on the patio. Halfway through the job, work stopped due to rain. They were careful to cover all unprotected surfaces - I noticed no water leaks into the house. The roof is still new and held up well during last weekend's all-day rain. I am very confident they will correct any problems if they arise.

Superb. excellent. niruana could not be any better. perfect. ne plus ultra. the best. complete satisfaction.

Excellent. My neighbor hired them after me.

Excellent job. Showed up on time, worked quickly & efficiently. Cleaned up well - yard looked great. Roof looks great.

After our roof leaked this past winter, we needed both interior and exterior work done to repair the damage. We called Willard after reading very positive reviews and were happy to hear they could handle all 3 aspects of the job - roofing, replacing a window, and replacing part of a ceiling that was damaged. Mr. Willard came out to give us an estimate and explained that the roof leak had happened due to poor craftsmanship on the roof prior to us owning the house. He explained each part of the work that needed to be done in simple terms and let us know the options we had within each portion of the work. We chose to replace additional windows while we took care of the roof leak damage. The estimate was consistent with other estimates we had received and no prices changed during the project. Melanie handled all of our scheduling and kept us apprised of the timelines for each aspect of the work. The roofing crew came first - they were friendly, professional, and efficient and finished their work in a day. The same was true of the ceiling/sheetrock crew, though they did leave behind a residue on our wall. After calling the company to ask about it, I received a call back from Mr. Willard within an hour to personally apologize for the residue and to let me know it would be rectified at my earliest convenience. It was taken care of the following day and Mr. Willard followed up with me yet again to be certain I was satisfied with the work. Finally, Mr. Willard?s son, PJ, installed 5 new windows to the upstairs of our house. He was professional and friendly and did an excellent job. We are very pleased with the quality of the work that was completed, the professionalism and punctuality of the crews, and the ease of communicating with Willard Company (returned phone calls, clear invoices, etc.). We are now considering replacing additional windows in our home and our first call will be to Willard Company!