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STONE DEPOT

Countertops and Backsplashes, Marble and Granite


Services we offer

KITCHEN COUNTERTOPS, BATHROOM VANITYTOPS, BATHROOM WALL SLABS, TABLES, FIREPLACES, MARBLE & GRANITE TILES. PRODUCTS INCLUDE MARBLE, GRANITE, TRAVERTINE, LIMESTONE & ONYX.

Reviews

3.69 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
22%
3
11%
2
11%
1
22%


Rating CategoryRating out of 5
quality
4.0
value
4.3
professionalism
3.3
responsiveness
3.7
punctuality
3.9
Showing 1-9 of 9 reviews

ASHLEY F.
10/2024
1.0
countertops
  + -1 more
I notified Stone Depot in mid-July that I wanted to reserve a stone remnant in their warehouse. The salesperson confirmed that she would put this stone on hold for me since I did not yet have a project date from my GC, which I told her. I then sent a confirmation e-mail to Stone Depot expressing my desire to reserve the stone, along with my vanity measurements. When I went to schedule a template appointment with Stone Depot in early October, I was notified by my salesperson that they had sold the remnant I’d thought I’d reserved to someone else. Her excuse was “We thought you were no longer interested because it had been too long.” When I asked her to clarify Stone Depot’s time frame for “too long” she was unable to provide an answer. I also never received a courtesy call from them inquiring about whether I was still interested in the stone before they sold it to someone else. Had they notified me, I would have had plenty of time to pick out a new stone instead of having to scramble and purchase in one day, from another vendor, whatever was available. It’s too bad they lost me as a customer – I have a kitchen project up next that will require at least two full-size slabs.
Description of Work: Bathroom vanity top

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Robert M.
12/2014
5.0
marble & granite
  + -1 more
They did terrific I give them the highest rating. They were wonderful, they were timely, price was best, guys were wonderful and highest rating for them. I would use them again in the future.
Description of Work: They pull our granite. They put in a granite counter top on the bathroom and two granite. One for the tiles that we're putting in and actually two addition people between the floor tiles and in our master bed and then they also did for a one damage they put in two or four granite accent pieces around.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin G.
05/2012
1.0
countertops, marble & granite
  + 0 more
Stone Depot came out and installed a new countertop in my kitchen. Looked ok at first. Few weeks later the stone cracked at the sink. They sent a repair person out to fix it. The repair person told me off the record that they should warranty the stone. Long story short I have an ugly cracked counter top that will have to be replaced. Stone Depot was no help. Spend the extra money and get a quality product that will last.
Description of Work: Installed new kitchen countertop.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

Gwen W.
08/2011
3.0
countertops, marble & granite
  + 0 more
The experience in the showroom was wonderful from start to finish. Sales people were extremely professional and friendly. I got to pick out the exact piece of granite for my kitchen. The availability for installation was very quick. The installers were friendly and prompt. However, there could have been a little, make that a lot more care taken with the cleanliness during and after the installation. At the very least a warning for the amount of stone dust to be exspected ALL over your house! I had tiling (by someone else) done in my house and he came equipped with a vacuum that took the dust out of the house and out the nearest window. Speaking of vacuum, they should come with one or at least ask me to use mine. The debris was left under each cabinet. You would think that they would clean the granite after the installation so that it is all shiny and new...NO that did not happen!! So it started off great and ended with a less good result!
Description of Work: We had all our bathroom countertops and kitchen counters replaced.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$5,000

Barbara L.
06/2008
5.0
marble & granite
  + -1 more
Very well. I would definitely recommend them.
Description of Work: I purchased the granite from them. They did the templates. The women that work there are very patient and kind when trying to assist the customer with these tasks. They offered helpful hints and advice. I think they tried to save us some money with regard to how we approved the template. Their staff who installed the granite were prompt and knowledgeable. We were done after only 3 hours; working very efficiently!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

BARBARA S.
06/2005
2.0
countertops
  + -1 more
SERVICE: POOR COMMUNICATION BETWEEN SALES OFFICE, INSTALLER AND CUSTOMER. IF THEY DID IT RIGHT THE FIRST TIME (THE INSTALLERS WERE TIPPED VERY WELL FOR THEIR EFFORTS THE FIRST TIME) ADMITTING THE INFERIOR PRODUCT, RETURNED PROMPTLY WITH A NON-FLAWED REPLACEMENT. I WOULD BE THE FIRST TO GIVE THEM A GOLD STAR, BUT THREE TIMES I TOOK OFF WORK AND THAT COST ME EVEN MORE MONEY FOR THIS JOB. SALES: INSTEAD OF AGGRESSIVELY PASSING OFF CUSTOMERS FROM ONE SALESPERSON TO ANOTHER TO CLOSE A SALE, SOME TIME SHOULD BE SPENT ANSWERING QUESTIONS. THIS IS AN EXPENSIVE PROPOSITION TO WALK AWAY FROM ONLY MILDLY SATISFIED.
Description of Work: MY RULE OF THUMB IS THAT SMALL BUSINESS OWNERS TRY HARDER, SO I CHOSE STONE DEPOT OVER SIMILARLY-PRICED HOME DEPOT. I LANDED THE GRANITE COUNTERTOP I WANTED ON SALE. THAT PROCESS WAS CONFUSING, AS ONE YOUNG WOMAN WOULD DIRECT ME TO THE ACTUAL SLABS AND I'D TURN AROUND WITH A QUESTION AND SHE WOULD BE HELPING ANOTHER CUSTOMER ON AND ON...LOTS OF HUSTLE & BUSTLE TO GET THE SALE ON PAPER. THE TEMPLATE PROCESS WAS IMPRESSIVE; INSTALLATION WAS SCHEDULED. THE COUNTERTOP WAS PERFECT; HOWEVER, THE BACKSPLASH CONTAINED A LARGE DEFECT (1'' X 2'')THAT WAS VISIBLE FROM ACROSS THE ROOM. INSTALLERS ARGUED THAT IT WAS A NATURAL PART OF THE STONE BUT IT WAS SIMPLY INFERIOR QUALITY; THE NEXT ATTEMPT WAS TWO BRING TWO PIECES INSTEAD OF ONE WHICH WAS REJECTED. FINALLY AFTER ''YESSING'' ME TO DEATH ON THE PHONE, A PROPER BACKSPLASH WAS DELIVERED. HOWEVER, I CONFIRMED WITH THE INSTALLER FRIDAY AFTERNOON BUT HE NEVER SHOWED, NEVER EVEN PHONED. IT HAPPENED SATURDAY BUT TARDY AGAIN. TOO MUCH TROUBLE.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0

$1,500

LYNN S.
04/2005
4.0
countertops
  + -1 more
OUR OVERALL EXPERIENCE WITH THIS COMPANY WAS VERY GOOD. THE PRICE WAS ONE OF THE CHEAPEST AROUND YET TOP QUALITY INSTALLATION. THE INSTALLATION OF MARBLE COUNTERTOPS IN OUR KITCHEN CAME OUT BEAUTIFUL. NO SEAMS. THEY ARE A VERY BUSY COMPANY SO SCHEDULING WAS A LITTLE TRICKY, BUT ENDED UP BEING OK. A LITTLE DIFFICULT TO UNDERSTAND MADE COMMUNICATING A LITTLE TOUGH. IN THE END WE HAD NO PROBLEMS AT ALL.
Description of Work: THE WORK PERFORMED WAS INSTALLATION OF GRANITE COUNTERTOPS IN OUR KITCHEN AREA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$3,500

CHRISTINE G.
03/2004
4.0
marble & granite
  + -1 more
THEY ARE NOT VERY NEAT.
Description of Work: GRANITE COUNTER TOP AND SINK.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$4,000

ANNE C.
01/2003
5.0
countertops
  + -1 more
YOU CAN PURCHASE QUALITY SINKS AT DISCOUNT THROUGH THEM.. I PROVIDED MY OWN, AND DELIVERED THEM IN ADVANCE SO THAT SINK CUTOUT WAS MADE IN ADVANCE BEFORE INSTALLATION. THEY LOOK GREAT!
Description of Work: REMOVED OLD KITCHEN COUNTERS, REPLACED WITH HONED GRANITE COUNTERS & INSTALLED SINKS. A BIG JOB-I HAVE LOTS OF COUNTER SPACE!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

    Contact information

    75 COMMERCIAL CR, Dedham, MA 02026

    www.thestonedepot.net/

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Marble and Granite

    FAQ

    STONE DEPOT is currently rated 3.6 overall out of 5.
    No, STONE DEPOT does not offer free project estimates.
    No, STONE DEPOT does not offer eco-friendly accreditations.
    No, STONE DEPOT does not offer a senior discount.
    No, STONE DEPOT does not offer emergency services.
    No, STONE DEPOT does not offer warranties.
    STONE DEPOT offers the following services: KITCHEN COUNTERTOPS, BATHROOM VANITYTOPS, BATHROOM WALL SLABS, TABLES, FIREPLACES, MARBLE & GRANITE TILES. PRODUCTS INCLUDE MARBLE, GRANITE, TRAVERTINE, LIMESTONE & ONYX.

    Contact information

    75 COMMERCIAL CR, Dedham, MA 02026

    www.thestonedepot.net/