MASS IRRIGATION

They are good. They are responsive. It's about $130/year to flush the system out.

I scheduled an appointment for a Saturday early AM. The office said someone would arrive between 8:00 AM and Noon. By 10:00 AM, I needed to run an errand. I informed my spouse of the appointment and asked her to call me on my cell since I would be five minutes away. As I was speaking to my spouse, my teenage daughter informs me that see saw a workman leaving our basement as she was headed downstairs and that it was probably the sprinkler company workman because the lawn was wet. I was very upset that the workman did not ring the door bell upon arrival and did not speak to me or my spouse while at our home. I called Mass Irrigation early that Monday AM and explained my concerns. I told them I would call if I encountered any problems with the recent visit. A few days later, I called to arrange a return visit to have some sprinkler heads aligned since the spray pattern was hitting the house and not the areas needing watering. The office staff are inflexible. It has taken three telephone calls and my total frustration to get them to schedule a return visit that is convenient for me since I feel they now need to accomondate my schedule. IF YOU ARE LOOKING FOR SERVICE, RESPONSIVENESS AND PROFESSIONALISM, GO ELSEWHERE !!!!!!!

I explained to the lady at Mass Irrigation that the previous owner used them to install their sprinkler system and I inquired whether they could come out and see what needed to be done to our system. She then proceeded to ask me at least ten questions in a very brusque manner (ie "How do you know it needs repair?" Um, because it's leaking all over the place!?! ) After interrogating me, she informed me that unless I had had them winterize the system last Fall, Mass Irrigation would not deal with me. Since I did not own the house at the time and she had no record of the previous owner using them 6 months ago, I am out of luck. The lady apologized, but she could have informed me that she could not help me in the first place without giving me the third degree. Word of advice- If you are a new customer, save yourself the aggravation of calling Mass Irrigation. I gave them the benefit of the doubt despite reading another lister's review and they were just as rude to me.

They are rude, totally unhelpful.

From the initial consultation, to the installation, to the one adjustment visit, the people from Mass Irrigation were professional, polite, NOT pushy or aggressive, and very clear on what was being done every step of the way. We felt for the work done and what we now have that the price was fair and reasonably. Their responsiveness is remarkable

WE WEREN'T HOME WHEN THEY CAME OUT FOR THE INITIAL WORK. OUR LANDSCAPER HAD SUBCONTRACTED THE JOB AND SUPERVISED THAT PART OF THE WORK. WHEN WE CALLED THEM LATER ON TO REPAIR AND MOVE SOME OF THE HEADS, THEY WERE VERY PROMPT AND COURTEOUS. THEY EVEN WORKED WITH US TO KEEP DOWN THE COST BY SUGGESTING SEVERAL CHANGES TO THE SYSTEM AFTER WE HAD OUR FENCE PUT UP. IN HINDSIGHT WE SHOULD HAVE HAD THE FENCE INSTALLED BEFORE THE SPRINKLER SYSTEM.