Initial call went well. He answered the phone and we scheduled a time and he showed up and did what he was supposed to do. He pointed out a few leaks along my pipes to my filter and I asked how much it would be to fix those. He told me he would have to check on a part and get back to me. I also asked him about a new filter and a new cover. He told me he is in the area every thurs so he would get back to me. I have called four times since and left messages (nobody ever answers the phone) and nobody has ever called me back. I understand that this is the busy season but not returning four calls is bad service. He must be going pretty well considering he is willing to ignore over two grand worth of work. I would avoid this guy and find someone who actually answers he phone and can make a schedule.
Description of Work: Opened our pool
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$300
Karen F.
07/2014
5.0
pool cleaners
 + -1 more
They were prompt, professional, and had great customer service.
Description of Work: My sister needed a pool company to repair her inground pool, so I looked on Angie's list. Best Pool Service contacted her immediately, and went to her house soon after that. My sister said they did a great job, balanced the water, got the jets to run efficiently, repaired the filter, installed the cartridge, and got the pool water crystal clear, and running the way it should run. She has not seen her pool look this good in years. Their customer service was great and even gave her a follow up call the next day. She would highly recommend them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sydelle S.
10/2013
5.0
pool cleaners
 + -1 more
He was very professional, and came almost on time. He and another man quickly and efficiently did what needed to be done to close the pool
Description of Work: Closed pool, cleaned filter,etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Christine D.
03/2013
5.0
pool cleaners
 + -1 more
I received an advertising mailing and called them to open the pool. They were flexible with appointment times and arrived on time for our scheduled appointment. Jim, the owner, was good about answering any questions that I had and explaining the process. They removed and cleaned our cover, assembled the pump and any other parts, added the needed chemicals, cleaned the pool and got it up and running. I was swimming two days later. The process was equally as easy when they came back to close the pool. The only negatives I took from the experience were an extra charge for pumping the water off of our cover. I believe there was some miscommunication on that. I later discovered that I already own a pump and will take care of that myself in the future.
Description of Work: Opened our pool in the spring and closed it at the end of the summer or beginning of fall.
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Service Categories
Pool and Spa Service,
General Remodeling
FAQ
BEST POOL SVC is currently rated 4 overall out of 5.
No, BEST POOL SVC does not offer free project estimates.
No, BEST POOL SVC does not offer eco-friendly accreditations.
No, BEST POOL SVC does not offer a senior discount.
No, BEST POOL SVC does not offer emergency services.