BELL AIR MOVING

it went well

WELL DONE JOB.

Perfectly.

Charged double the estimated price

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They did a fine job.

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.excellent service

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We selected BellAir Moving based on reviews from Angie?s List and assumed they would be reputable and reliable based on member feedback. Nikolay Sosnovsky from BellAir came to give us a formal moving quote. A 2 day move with 3 men was quoted at a fixed price of $2089 with ?no charge for overtime in any case and no additional charges.? (Contract can be provided). After, we asked them for packing assistance and were quoted a flat rate of $90 / hour for 3 men. Travel time was never disclosed. We hired 3 men for 4 hours for what should have been a total of $360. Instead, Nikolay charged me $430. Our total bill should have been $2449. Just prior to moving into our new home, ALL the wood floors were stained, sanded and buffed for a cost of almost $4000 (canceled checks for proof.). BellAir was aware that these floors were brand new and completed 48 hours prior to the move because we had to change our move date to accommodate the drying of the polyurethane. As such, the movers were some of the first people to ever set foot on these floors. On Day 1, the weather was rainy and there was still snow on the ground. Given the bad weather conditions, they failed to put down ANY protective floor coverings and dragged in all the dirt and wet sand / salt from the driveway and walkway. On Day 2, they arrived around 8:30 am and finished at 2:30 am. Due to the fact that the move took longer than anticipated, Nikolay haggled with me into the early morning hours requesting that I pay him more. I told him the quote clearly says ?no additional charges and no charge for overtime in any case.? And, in order to defray his additional labor costs, he charged us $98 per hour (instead of $90) and charged me for 1.5 hours of travel time. He billed us $430 instead of $360. We were so exhausted and I just wanted him to leave and so we ended up paying him $2650, instead of $2449. More important, because of their carelessness in failing to put any protective covering on the wood floors and thus, dragging in all the dirt and wet sand / salt, we now have to refinish ALL the floors again! Our floor people came back out to look at the damage and stated that due to the extent of the scratches and the depth of the gouges, they would have to be completely redone for an additional cost of $2200. And, we would incur costs to move all of our furniture to the basement, and 3 days hotel and food costs as we would not be able to live in the home when the floors were being redone. This is why we had the floors done prior to moving in. When I contacted the company about the damage to the floors a few days later, they placed the blame on us, my 5 year old child and my cleaning people. Nikolay stated that we should have requested that protective coverings be used. I reminded Nikolay that if he has been in business for 15 years and considered himself a ?professional mover,? he should know that in bad weather conditions, appropriate actions should be taken to protect and care for a client?s property, including avoiding damage to the floors, walls and other interior structures. The client should NOT have to request this. I told him that is like me telling a painter to put down drop cloth. This should be a standard operating procedure. Moreso, the attitude and response I received from Nick when I told him the situation made me even more disgusted. I was so disappointed and requested his insurance information so we could file a claim. He proceeded to get more hostile and told me that he had ?never had a claim in 15 years and did not have this type of insurance.? I continued to press him for the insurance information but he refused to give it. He was very uncooperative. We have consulted several other respected and reputable moving companies, including Humboldt and Gentle Giant and they ALL agreed that it was the responsibility of the moving company to take the appropriate protective actions necessary to protect and care for the personal property of the client. The client should NOT have to request that protective coverings be put down - the mover should have the sense to do this!. In addition to completely damaging the floors, we had a number of other issues that included: 1. Some furniture NOT wrapped or covered. When I requested that ALL of our furniture be wrapped properly, the response was that it was not necessary because it was only being moved a short distance. And, the furniture they did wrap was poorly done. 2. They did not clean up after themselves. Packing materials, cigarette butts, soda cans and trash were left in my driveway and front yard. Tape was left stuck on our new wood floors. 3. Failed to properly connect the washing machine and when I went to do laundry, there was a 6? pool of water in the laundry room. 4. Failed to properly re-assemble our king size sleigh bed and left several support beams laying on the floor. 5. Did not provide accurate payment methods. When I asked Nikolay what payment methods he accepted, he told me cash or check. Unfortunately, I did not check his website until after services were rendered and it clearly says ?proudly accepting check or money order, cash and major credit cards.? If I had paid by credit card, I would have recourse at this point. Now, I understand why he did not provide accurate information. All these issues are clear signs that the company is not reputable and in fact, negligent. BellAir?s website says ?The cost of hiring our professional team of movers is lower than the expenses of replacing damaged furniture or repairing scratches or dents in your walls.? In our case, we will incur extensive repair costs by hiring these rogue movers. Our experience with BellAir added unnecessary and undue stress to what we hoped would be a smooth move. We were so disappointed with the damage that resulted from their carelessness and their poor post-move customer service that it makes the entire experience a negative one.

They were prompt and efficient. No wasted time. Wrapped everything carefully. Came on time. Charged by the hour...4 hours total work.

movers arrived and made quick work of my small move. They were in and out and had me moved into new apartment in 2hours! Very polite and professional.

He was extremely polite and conscientious. As a matter of fact, I was so pleased with his services, I tried to pay him extra - but he would not accept. As he was leaving, I mentioned that I wasn?t looking forward to the rest of the day because I had to bring in the air conditioners from my garage. I mentioned that at my age (53), lifting those air conditioner units would ?be the death of me.? He said he would help me at no charge! It is not often that one comes across an individual so kindhearted.

The three man crew arrived promptly at 8:30 AM and set straight to work. They were extremely efficient workers and conscientious of our belongings. All the furniture was shrink wrapped and appliances were carefully wrapped with padding. They finished quickly and drove the route to Andover without any issues. They navigated our very narrow, dead-end street in reverse and set about unloading our stuff to our exact specifications. It was one of the hottest days of the year, but they worked quickly and carefully, finishing the entire move in under five hours (including lunch). They were terrific and the price was a great value. We highly recommend them to anyone looking to hire a moving company in Boston.