Townsend Oil & Propane

At one time, Townsend was probably a very good company to deal with, communicating and working with its customers to solve problems. In my experience, it’s become too large to be bothered with the issues of a single customer. In 2020, I decided to change my oil dealer and Townsend appeared to have good reviews. We started out by following their advice and having a new oil tank installed. It was time. More on the installation below. My first problem was their not leaving me a copy of the ‘ticket’ that the oil truck meter prints out after a delivery. Massachusetts law states that that ticket must be left after a delivery. After a month, Townsend didn’t send the ticket; they sent a bill with added interest. They refused to talk to me about it. Even tried the ‘Talk to Jim’ link on their website---Jim didn’t want to talk to me. Finally settled this by refusing to pay the interest. Earlier this year, my furnace kept shutting down. The repair crew that came over told me that the company that put in the new line should have installed a Tiger Loop to rid the line of air bubbles that interrupted oil flow. When I told him that Townsend had put in the line he was both shocked and embarrassed. Then I got a bill for $225 for the service that just told me I had air in the line. In fact, in the quote from Townsend for installation of the line, the Tiger Loop was listed---they just didn’t put it in. When I wrote to them protesting the $225 and that they hadn’t installed the Tiger Loop, they stonewalled me, just kept sending the bill for $225. I had enough. Paid for my last oil delivery (not the $225) and got another oil company. The other company asked me why I didn’t have a Tiger Loop on the fuel line (!!). Also, asked what I had been paying per gallon for oil from Townsend. They are almost a dollar cheaper per gallon (and my fills are about 300 gallons). Think twice about doing business with Townsend. I wonder who wrote all those 5 star reviews on their website?

These guys turned out to be the biggest shaft ever! One of the worst customer experiences I have ever had. Here are the facts : 1. they came to our house on a Saturday for 15 minutes (we were away) to do repairs I had requested they do months previously and charged us for 2 hours overtime, not thinking we would find out. The person staying at our house said the repairman told her it was too cold to do any work and left after 15 minutes 2. They left the door open to the boiler room allowing freezing winds to freeze parts. 3. They agreed to remove the charges because of their carelessness, which was a positive. They returned to redo the repairs, but the repairs they did failed. They came back again, corrected their work but charged us again for the same repairs, which I refused to pay. 4. In retaliation, they disconnected our propane. I cancelled our contract with them. They removed their propane tanks as I requested, but they did not pay us for the propane in those tanks. I filed a complaint with MA Consumer protection and my local police dept(disconnecting the energy supply of senior citizens is prohibited by law)

It went good. As high as you can go. I picked them so I feel the price is right. I have used them in the past.

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They are reliable.

I was on a delivery schedule. I saw that my tank had about 1/8 of a tank. When I called them, they said they had made a delivery that week. It so happened that it had snowed so I had a recently shoveled path and saw no boots other than my own and no signs of a hose, in addition to the fact that my tank was almost empty. They refused to come unless my tank was empty (which would involve a restart charge).

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Call them for the first time having never used them before when we lost heat. They were listed on the Buderus / Bosch web site as a certified service provider. Receptionist said servicemen were out on out-of-heat service calls but that they would call us in 3-4 hours. 3 hours later, Denny stopped by and immediately figure out the problem. He also tweaked the controller and seemed to have fixed a long-standing issue regarding the zones not turning on. He took the time to explain some of the obscure features of the boiler to me. The guy knew his stuff...would definitely use them again.

We ran out of oil, Townsend came and provided 10 gallons and said they would return the next day to fill it. The service was prompt and went well. However they charges us $130 for the service person and 10 gallons - at $2.599 per gallon. Expensive but OK fine, my fault. Then they filled the tank the next day, again at $2.599 per gallon. That is about $0.60 more than all other oil companies. They saw desperation and they pounced. Beware before doing business with them.

I used them before for my propane but I did not have a good experience with the people who did my oil so I looked for another company but still ended up with them since they are already my propane provider. So I have a service contract for my oil burner. I have used them for my propane for a little less than a year now.

They do a good job. They are prompt. They are very good and we don't have to worry.

They were prompt, they gave me a good price compared to other dealers for propane, and they worked well with my heating contractor to get it installed and up and running.

The prices are very high compared to other heating oil dealers, that is why I swapped to a different provider saving over a dollar per gallon on fuel oil and over $100.00 on the yearly service contract.

Townsend was fast, professional and honest, saving us thousands of dollars on our new home. We are signing up for a service plan today. Their employees are friendly and informative - not salesy at all. We just bought our first home in Amesbury and after closing found that the oil had run out completely over the past month. The hot water heater was also leaking, which meant we moved into a new home with no heat or hot water. We had called a plumber (not Townsend) to come out and take a look. After a $95 service call fee we had a $14,000 estimate for a new system and not heat or hot water. We called Townsend to come fill the oil tank for the plumber. Their service team was at our home within an hour, filled the tank, primed the heater and was correct in their diagnosis that the hot water tank was fine and would stop leaking when heated. Fred was our service rep and he was fantastic. He explained all the pieces of our system to me in detail and never tried to upsell me on any new equipment, plans or services. They have earned our business!

Townsend Oil is the company that delivers my oil. As such I used them to replace my 30+ year boiler. They provided me with a choose of boilers and burners. I picked the products I wanted had their technicians install them. The men that attended to my installation were neat , thorough and professional. The job started when it was supposed to and finished as promised. Good Job!!!

We used to be on an automatic plan with them because we got oil from them, but we do not get oil from them anymore, so, we pay every time they bring it. We chose them because there are just not a lot of people that sell propane for our purposes. We did not really like them for oil; we switched to somebody else. I would say that they are not on top of my list. I think they are considered expensive. They always come when they say they will. I think the quality is good.

The cost of heating oil was too different. They deliver the oil efficiently. A quirk with them is that they will always fill up the tank, but top it off at the end of the month just to get a few bucks.

There service is good. They have been prompt when coming out and fixing our problems.

They were excellent. I could not have asked for a better job. They were clean. They completed the job within two days. When they left between days they did not leave stuff lying around and it looked as if they were done with the job. They were very courteous. I do not have enough good to say about them. I have recommended them to a couple of friends. I would use them again in the future.

Installer arrived on time, was polite and professional. Kept me appraised of progress. Tested system before leaving.

They're really OK, except for the really oppressive prices they charge. They also time their deliveries to be just before they close a (monthly) billing period, and not based on degree-day values.

Overall it turned out good. They showed up when they were supposed to and they worked all day. They were regular. They cleaned up after themselves. The sub contractors did not come and have a look at it at the time, so they didn't know what they were getting into. They weren't kind of prepared for that. It wasn't Townsend's fault. It was the sub contractors fault and I'm not sure who did that. When we did the house, the access to the shower was just nasty and they did not realize that. They came out immediately the next day and fixed it. We've had them for years for my heating and air conditioning needs. We had to get new oil tanks at one point and they did that. The oil prices are a little high but their price is pretty good. We actually had a warranty because we bought a furnace from them years ago. They gave us a good price on that. We had checked other places and they were better. They were pretty good and they communicated well. I would use their services again in the future.

Everything was going fine for a while. When I checked the latest delivery I noticed they are charging $2.95 cents a gallon. What gives me pause is that we also have a vacation home in Maine and I am paying about 50 cents a gallon less. Since we are lower in the pipe line here I think the price should be lower if anything.

Overall they are very reliable and when they say they are going to be there, they show up on time if the don't then they call, they are easy to get a hold of. They cleaned up and they are very nice.