Image Glassworks, Inc.

My initial experience was good. Crack in double glazed window - paid over $600 for glass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and re-caulked the exterior of the glass (2 visits). No other visits or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after reporting this ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since responded only to public posts. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called as well, twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

Matt did an awesome job to replace our broken skylight glass. I’ve been very impressed with his professionalism and work ethics from the first time we met to get an estimate to the final install. Had to wait about two weeks for the tempered glass to be ordered but it was worth the wait. It was less invasive and less expensive than replacing it with a new skylight. They cleaned up after the job. Thanks Matt for your nice work.

Worked with Image Glassworks to put in a full height hinged shower door and panel. Michael was very responsive when we had questions, of which there were many. Never having had a glass shower door before he kept explaining anything we asked. His team came on time to measure and when we finally approved the project he had all the measurement information he needed from the first visit. His team came today to install the shower door and panel. They came on time, were very quick and professional, and the door looks great. Can’t wait to use the new shower. I would definitely work with them again.

These guys are amazing. Very responsive! In and out quickly! And the price was right. The pane that I needed replaced was stationary, so I was unable to bring it to their shop for repair. They were able to come out the day I contacted them, check out the window, and come back to repair it a short time later. They quoted me before any work was performed, and the cost was exactly as quoted. I would highly recommend them!

On time courteous service

Came on time and completed work quickly.

Showed up on time and were very careful to clean up after themselves. The job was done in a matter of 2-3 hours.