Harvey Building Products Danvers MA Warehouse

My experience with Harvey Majesty wood replacement windows is mixed. My wife and I had 10 double-hung replacement windows installed at our previous residence in 2006, and they performed perfectly for the subsequent two years we lived there. More recently we had 25 double-hung replacement windows installed in 2009 our current home, 15 downstairs and 10 upstairs. The upstairs windows, which were a slightly different size and low-E coating than the downstairs windows, appear to have suffered a systematic manufacturing defect. Within 6 months of installation, 4 of the sashes experienced seal failure, as evidenced by condensation between the glass panes and an ugly brown rusty film which formed as the low-E coating on the inside of the glass oxidized. Over the next 12 months, the seals on another 7 sashes steadily failed, one after another, for a total failure rate of 11 out of the 20 sashes in our 10 double-hung upstairs windows, within 18 months of installation. All of the downstairs windows were fine. Harvey honored their warranty and replaced all of the defective sashes, as well as all of the upstairs sashes that had not yet failed but which were potentially suffering the same defect. If the windows were vinyl, that would have been the end of the story, but because these were wood windows I had to re-paint every single one, at a total cost of more than 20 hours of my time. I spoke with several Harvey representatives about the possibility of receiving pre-painted replacements, given that all the work I?d invested in painting the original set was lost. A manager I spoke with from Harvey?s manufacturing facility in Londonderry, NH, informed me that under no circumstances would they paint the warranty replacement windows, and that in fact, I should consider myself fortunate because it was not Harvey?s policy to replace windows that had not yet failed, even in a batch like mine with a failure rate greater than 50%. In summary, Harvey?s product appears to generally be of high quality and they generously honor their warranty, but if you are as unfortunate as me and receive a bad batch of windows, not only will you be responsible for repainting every window replaced under warranty, but you will need to have the windows replaced in small batches over the course of several years, as they fail one by one by one. . .