Capizzi Home Improvement

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They seemed a little expensive. Someone else might think that for what they do they are great. They came to our house six times and went over drawings and ended up paying them $600. We did not end up using them. The information they gave us ultimately helped us decide what we wanted to do. For what they did it was a wonderful job. They only drawback was that they seemed to want to give us more than we asked them for.

This is a follow-up to my report from October 26, 2011. All work was completed before Thanksgiving. The roofing crew (Dmitri and gang) did a terrific job. They were in and out in one day and cleaned up almost every piece of scrap (there was a lot!). They adequately performed all necessary repairs to the rake, installed a soffit ventilation system, drip edges, etc. And the new roof looks great. A+ The bay window and storm door were installed by Tom and his helpers. Again this was a top notch job. They did encounter some unforeseen challenges which added to the length of the project, but they did a professional and thorough job. We are very happy with this part of the overall project. A+ The chimney and hearth work were the only areas with which we had issues. First, the masons showed up without warning. This was an issue as there was inside work to be done (hearth) and I was not planning on staying home. I was literally heading out the door when they arrived. Regarding the hearth, this was a component of the job that I had mentioned to the project consultant (Jake) after the chimney work had been agreed to. I was later assured by the project consultant that the mason (a different Tom) was aware of the additional work, but when he arrived to do the chimney work the mason claimed ignorance regarding the hearth. Nevertheless he took care of the hearth and did a fine job, allowing me to leave for my errands albeit 45 minutes late. The masons were working on the chimney when I left. When I returned several hours later the masons were gone. A visual inspection of the chimney revealed that the flashing work had been done and some bricks had been replaced/repaired and re-mortared. There were, however, still several broken/cracked bricks as well as some cracked and chipped mortar. Some unused mortar had fallen onto an angled part of the chimney and not been cleaned up. Also, it was not obvious that the sealant had been applied, though I understand this is not readily apparent to an untrained eye. The entire chimney had not been re-pointed and some missing/cracked bricks had not been replaced as per the agreement. I assumed the mason would be back to finish the job, but was later informed that all chimney work had been completed during that first visit. Subsequent discussions with those involved revealed miscommunication between the project consultant and the mason. The project consultant and mason returned together to discuss the misunderstanding. At that time, the mason cleaned up the unused mortar and repaired some chipped mortar that he claimed he did not see during his prior visit. I was informed that despite the signed agreement stating the entire chimney would be repointed and all broken/cracked bricks would be replaced, this work could not be done for the agreed upon price. The project consultant explained that he misunderstood the amount of work the mason would be doing when he put together the work agreement. My position was that I would not have agreed to that small amount of chimney work being done for that price ($1200). Ultimately a meeting was set up with myself, the project consultant, and the company owner (Tom Capizzi). It was quite obvious to me during the meeting that Tom C. wanted me to pay the full agreed upon price. He explained that their margins were very small in this business and my price had already been discounted (the $1200 was after a discount advertised by Capizzi). I was sympathetic, but reiterated that I would have never agreed to have so little work being done for that price. Ultimately we agreed on a reduced price of $995. However, we were not quite done. After we agreed on the reduced price, they presented me with a bill ($367) for additional work and materials needed when the bay window was installed. Though I was not expecting this, it was obvious that more time and materials had been necessary to complete that part of the overall job. So I wrote them a check . I'll leave it to the reader to judge the appropriateness of presenting the bill at that time. Based on my experiences, I can strongly recommend Capizzi Home Improvement for roofing, windows, and doors. If this had been the extent of my experiences with them, I would happily rate them A+ across the board. However, because of my experiences outlined above, I cannot recommend them for masonry work.

I have used them for years. The price would have seemed very high but it was complicated. They had an electrician, a foreman and two carpenters working for most of the day. They are pricey. When I get bids, I end up going with them anyways because they are so reliable and do such good work. I was not exactly happy with how level it and they came back the next day and corrected it. There was no problem. I had them to do many other things also. In terms of price, they are expensive but they do provide quality work. I would use them in the future if needed.

All in all it was a very positive experience. The carpenters were just terrific, They really knew their craft and were very conscientious about cleaning up at the end of each day. The sub contractors were also very good. The whole process was completed within six weeks. We are very happy with the results.

Overall, it was fine and very nice. We had used him for a couple of small projects. All the three works came out fine. They gave us an estimate for the kitchen work, but we didn't go with them in the end. They were fine all through the negotiation process. They were on time. They did a good job. Their prices are higher. Their professionalism is great. I would recommend others to get their pricing and get other estimates; but also negotiate with them on the price. They are more expensive than the average price for the same work. They knew what they were doing. Their quality is excellent. They were good. The design work was great, and people who worked were good. They were co-operative and pleasant.

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I had an excellent response to an inquiry regarding installation of a bay window and replacing a storm door. Their representative was prompt, courteous, and thorough. Return trips to discuss cost and to review the work agreement were equally professional and complete. A subsequent roof issue led to another inquiry and equally professional visits. Capizzi will now also be installing a new roof and doing chimney repairs. Both jobs (window/door and roof/chimney) required approval of the local Historic Commission. All of the necessary paper work and meeting(s) attendance was handled by Capizzi. Window & door job originally estimated to be done in mid-October, but I suggested they could wait and do that job at the same time as the roof & chimney. I expect the work to be done before the end of November.

Very effiicent, the Carpenter cleaned up after his work was done and was very professional and curtious and showed me and discussed with me options, especially when it came to the post rot on the deck, Also he advised me of products to use to do my own repairs on the railings. prior to repainting.