Corbett Inc

This was a horrible experience. They were difficult to communicate with from the start, did not follow up as planned meaning I had to constantly email them for updates and follow-through. They were extremely late the day they did the work (and I was waiting for them to head to work) and then they cruised in and out as fast as they could not completing part of what they said they would. The worst part is they billed me for work they never completed - i.e. the work they said they would do and skipped. Very unprofessional and frankly very dishonest.

I've used corbett irrigation for many years and their service was fine. Last year we did a major landscape project and had a new system put in. I coordinated with Corbett throughout to make sure the equipment was stuff they recommend and service. I even had them come to shut down the system last year to make sure this year went okay during start-up. The new tech arrived this year and was surprised I had a new system (apparently their records were not updated). He had to call a supervisor and the supervisor came and told me the wiring was done incorrectly, so he could not start it that day. It took over one month to get someone back to the house. I found out that the electrical "problem" was that there were two ground wires of different colors (not an issue for anyone who knows wiring) and that one zone had two wires hooked up to run simultaneously (again nothing really to worry about). Aside from that, I asked three times if I needed to do anything prior the the technician arriving, but was not nothing needed to be done. Upon arrival the technician started to say that the well water pump needed to be checked by a professional before he could work (I mentioned that I should have been told that previously). He said that he could not explain it to the receptionist to pass along a message to me, so we wasted our time once again. Bottomline: they seem to do well when things are easy and straightforward: I would not count on them if a problem comes up. I just don't think it is in their DNA.

unknown

Last fall I called Corbett to blow out my irrigation system. They came and did their job - and I suspected that it was all set up as it should have been. To my dismay, this spring, they came to turn it on and then they left. I was disappointed to learn that the system was leaking underground. At first it was a slow leak but then it seemed to get much worse over the next week or two. They came out to diagnose the problem and then they came out again to come fix it. The entire project must not have been longer than 1-hour of work, between the two visits. The part that they replaced cost me $32, but the labor was more like $150 (after having run-out a ton of time in labor charges, somehow). When I looked at the failed part, it was clear to me and my plumber that the part may have been damaged by ice building up in it over the winter - due to water left in the system after last fall. I called politely and asked to speak with someone who could discuss the topic and find a solution to address the fact that many signs pointed to improper maintenance last fall. Instead of having a professional, service-oriented discussion - the owner Brian called and berated me for 10 minutes on the phone - explaining that there was no possible way that it was his company's fault. When I told me that he seemed to be more interested in lecturing me then finding a path forward- he became hostile and irate. When I work with a service company, I expect to be treated with respect and some semblance of reasonability. I wasn't asking for a full-refund - I was asking to figure out how much culpability we each should bear for this issue. Brian, the owner, displayed incredibly unprofessional behavior to me - hence my decision to sever the relationship with Corbett immediately. Brian has a real temper and will explode on you if you're not careful! He may follow-up with this note and act kind and act as if I was acting unreasonable - but believe me - I was completely calm and attempting to talk through this issue professionally when he attacked me. The office staff, and technicians at Corbett can be great service-providing partners to home owners. But watch out - because at the top of the organization is a huge A-hole who is more willing to scold his customers than to actually work with them and make them happy! Be careful and weary of this company... or you'll be sorry.

The annual spring turn-on went particularly well as I needed some adjustments to get better coverage. (the system was installed by another company which disappeared). Matt took the time to explain some adjustments I could do on my own if I needed to do so. He knew I was having some arborvitae installed and said to call if there was a coverage issue. There was indeed! Due to roots and large rocks one arborvitae needed to be placed right next to a sprinkler head. When I called the office on Thursday it was unclear how soon they could come and deal with this but lo! they came on Friday afternoon and did a very nice job moving the sprinkler head and adjusting others to cover all the trees. I couldn't be more pleased. The price I've quoted is for the spring/fall on/off work. I'm not sure what the charge for the sprinkler move will be.

Excellent - technicians used state-of-the-art technology to setup system and monitor conditions. Took time to explain system functions and servicing. Good pricing. Overall excellent.

They come twice a year. They are prompt, and they come when they say they are going to come. They actually call ahead. They have never left any damages or any problems. They clean up everything before they leave. If you need them to do something, they do it carefully and well. However, their office staff friendliness is not so high in rating.

Great- see above.

called them a few times and left messages but never received a call back

I was impressed with this company, and I was going to use them. However, their pricing was really high. Overall, the process went well. He told me that his prices are typically higher than the prices of his competitors. He explained everything they use and why they use it. They do work for golf courses. A lot of what they were going to install was the same materials used for golf courses. It wasn't something I needed for my yard. The price on the head was about $60, and the heads I'm using now are $10. I liked the way he presented himself, and he was very knowledgeable. If you are willing to spend more on a higher-end system, I would definitely recommend them.

They were very hands-on. They were very knowledgeable and very professional. They were very competitively priced.

Corbett Incorportated was very responsive and professional to work with. The owner was engaged in the process the entire time and made great suggestions. They came when promised and they cleaned up after themselves. We were very pleased with their services.