South Shore Pool Supply

I cannot tell you how poorly it was done. The part that put me over the edge was they did not put the Polaris in the pool and when I called to question why - they said the pump was "frozen" and needed to be replaced. No paperwork was left behind after the pool was opened notifying me of the issue. They charge $455 to basically take the pool cover off, I found plugs and pieces from the cover on the lawn, the spa was left uncovered, and of course nothing was cleaned - that is not part of the service. They opened and charged me for a new bag of chemicals even though a bag was in the pool house. Once I reported the Polaris issue, they were very fast to ask me to approve a $500 invoice to order a replacement immediately. After two weeks of not hearing back and no scheduled date for the pump to be replaced, I had an independent pool contractor come to the house. Within 5 mins and a bit of WD40 the pump was working. I called South Shore and expressed my concern. The owner did not call or apologize - she just sent an email saying that when the pump finally did die I should call them to replace it. I have dealt with their unprofessionalism for a couple of seasons but this was the last straw. Please beware. They are nice but incompetent.

I’ve been using them for two years. They’re very professional and know their business well. Scheduling appointments is very easy.