Philip LaRoche Plumbing Gas & Heating

COMPLETE NIGHTMARE! To be fair, Phil came to my house at 7:30 on a Saturday night on the coldest night of the year.....March 11, 2017. He did tell me he would charge me "an over-time emergency fee" of 125.00 and hour. What he neglected to tell me was that he would include 1.5 hours of travel time from his house in Chicopee to my house in Agawam. He did not come prepared with a new thermostat, so 45 minutes of his billed time was spent with ME driving him to Rocky's so I could purchase a new thermostat for him to install. He installed it and handed me a bill for 525.00 to install a 44.00 thermostat. I deliberately questioned him on the AC, and he assured me it would come on when I turned on the "Cool" setting on the new thermostat. Well.....on May 18, 2017, I set the thermostat to "Cool" and went to work. When I got home, it was 97 degrees outside and 89 degrees inside and the AC had not turned on. I called Phil and he would not agree to come back until I told him I was calling a HVAC professional to come and check out his work.......I told him I would be very upset if it ended up the problem was because he did not install the thermostat correctly. He agreed to come back. He arrived at 5:10, puttered around for twenty minutes trying to figure out why the AC wasn't working and then asked me if I still had the directions to the thermostat he installed 3 months ago. REALLY! Luckily, I still had it. He read and re-read the directions and finally called a "friend" who talked him through the process of correctly installing the thermostat. I AM NOT MAKING THIS UP! He told me he "forgot" to install on of the parts and that the part was missing from the box the new thermostat came in.....OH GOOD GRIEF! So.....he cannibalize a piece from my old thermostat. THIS REALLY HAPPEND!!!!! A few minutes later, he got the AC to turn on. He then said he was going to clean up. I just wanted him to leave so I could call a professional HVAC to come and correct his thermostat butchery. Well.....6:10 (an hour later)he handed me a bill for 220.00.....2 hours at 110.00 per hour, an hour of which was for his travel time to my house!!!!!!!! ARE YOU KIDDING ME! He said it was because when he was here in March, he had fixed my Heat......and now he had fixed my AC so he deserved to be paid for fixing my AC. THERE WAS NOTHING WRONG WITH MY FURNACE OR AC......IT WAS THE THERMOSTAT!!!!!! I swear......I am not making up one fact of this story! DO NOT HIRE THIS MAN.

Initial response to my phone request was timely. Called day of service to confirm exact time and arrived on schedule. Performed services and was very thorough in checking all work thru the process. Would hire again and recommend.

I have been using him for 4 or 5 years and found him in the church bulletin. He is excellent and trustworthy and I would highly recommend him.