MillTown Plumbing, Heating, Cooling and Electrical - Plumbing

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Professional and super helpful!

They were instrumental in adding me with the complexity of a warranty

They were on time and did an excellent work

We are one of the restaurants effected by the 2018 Andover gas explosions. We hired Milltown to help us convert all the equipment to use propane so we can run our business while waiting for the natural gas to fix. They inspected and told us that all of our equipment can be converted to propane with the conversion kits. Milltown quoted us for $16870, we thought it was high but we had to go with them because we need to reopen our restaurant as soon as possible and we thought that we paid this much we might be able to move faster. A week later they came here to run the pipes and do all the equipment conversions and finally passed the inspection. It took them 2 guys about 3 days in total to run the pipe and changed all l the regulators. Everything passed the inspection, we paid them half for the deposit then we were about to write them the check for the rest but we hold off on paying them because when we started using the stoves to cook, all of the equipment produce only the red flame causing the smoke. Our chefs told us about his and we then contact Milltown and they hired an external contractor to come take a look but none of the actions taken to address the issue. We struggled but in real need to open the restaurant so we did. One of our chef left because he couldn't handle all the smoke. About a week or so, we got a call from the fire department that we had to shut the restaurant because of the gas leaks. We contacted Milltown, all we heard was that we had to pay what we owe them for another $8435 so they can come out here. The manager, Billy, threatened us the lawsuits if we won't pay in full. We told them that what Milltown had done weren't complete because we couldn't cook with the smoke and the equipment now didn't work as expected that was why Milltown had to hire the contractor in the first place. They said the work had completed when things passed the inspection, that was it. All the equipment including hot water heater need to be converted to electric as well. For the 75 gallon tank piping work, they charged us $4600, it took them less than 5 hours. We thought that outrageous but we don't have time to switch to other plumber at this point.

My worst experience ever. My gas boiler won't fire up, so I asked for help on HomeAdvisor and provided the brand name and model # of the boiler. Two issues with the company/serviceman: 1) First of all, the serviceman was unprepared. Everyone would suspect the issue being the hot surface igniter including both he and me. But guess what? He did not bring one with him! So he had to make another trip to store to get a new one costing less than one hour of time. 2) Secondly, overcharging me without providing any service. Surprise! The boiler did not fire up after replacing the igniter. Then the problem was found to be absence of natural gas supply. Is this the first thing a professional should check? So he told me he could not help me any further and demanded $800 instead of the initially agreed upon $95 service call. Did he repair anything? The itemization worked like this: $500 for the igniter that costs $50 online, $300 because he had to make second trip. What? Since when customers have to pay for the incompetence of a serviceman? Two stars for customer service because he put my old igniter back so I don't have to pay $500 for something I don't need, and also knock off $100 from his second trip, which took less than 1 hour. So the final bill was $195.

Great Job

Great experience. Knew what he was doing and did not over prescribe solutions.

Way too expensive. However the threat of me for losing the $85 deposit for nothing.

Prompt, professional and good work

Very reliable, kept it nice and clean

Very satisfied

They Set up an appointment for the next day, and the problem was fixed on the first visit. In about an hour.

I'm glad I hired them. Got the job done and the price was very reasonable.

Very professional and timely. He did excellent work. We will definitely reach out to Milltown Plumbing & Heating next time.

5

Very professional

Absolutely fantastic company to deal with called me back immediately showed up on time gave me two quotes and then perform the work. My only little bit of a knock is it seemed expensive but again worth it because of their response their work in the speed in which it all happened.

Got two estimates for the job. Tech was very informative and explained my choices in detail. Very professional and courteous. I will definitely hire them to do the job.

Came when they said they would, Was prepared for and did the job. I would recommend them,

On time arrival.Informed me well on pricing and options based on what is permitted by state codes.

I had a plumbing emergency - MillTown understood the situation and ensured that I was the next customer when technician became available.

Fixed irrigation and water pressure after failure of two other companies to do so. Installed garbage disposal unit Great service......would recommend

Kevin helped in installing water heater. He explained all details and completed the job very well on time.

I had them come to the house to install motors for the dampers. He arrived a little later than promised. He needed to come back because he did not wire it properly the first time. He did resolve the problem, but it was not pleasant to have our central air not functioning fully during a heat wave.