Milltown Plumbing, Heating, Cooling and Electrical - HVAC

My worst experience ever. My gas boiler won't fire up, so I asked for help on HomeAdvisor and provided the brand name and model # of the boiler. Two issues with the company/serviceman: 1) First of all, the serviceman was unprepared. Everyone would suspect the issue being the hot surface igniter including both he and me. But guess what? He did not bring one with him! So he had to make another trip to store to get a new one costing less than one hour of time. 2) Secondly, overcharging me without providing any service. Surprise! The boiler did not fire up after replacing the igniter. Then the problem was found to be absence of natural gas supply. Is this the first thing a professional should check? So he told me he could not help me any further and demanded $800 instead of the initially agreed upon $95 service call. Did he repair anything? The itemization worked like this: $500 for the igniter that costs $50 online, $300 because he had to make second trip. What? Since when customers have to pay for the incompetence of a serviceman? Two stars for customer service because he put my old igniter back so I don't have to pay $500 for something I don't need, and also knock off $100 from his second trip, which took less than 1 hour. So the final bill was $195.

Great Job

Great experience. Knew what he was doing and did not over prescribe solutions.

Way too expensive. However the threat of me for losing the $85 deposit for nothing.

Prompt, professional and good work

Very reliable, kept it nice and clean

Very satisfied

They Set up an appointment for the next day, and the problem was fixed on the first visit. In about an hour.

I'm glad I hired them. Got the job done and the price was very reasonable.

Very professional and timely. He did excellent work. We will definitely reach out to Milltown Plumbing & Heating next time.

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