Milltown Plumbing, Heating, AC, Drain Cleaning & Electrical

I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!

Fast and great work! They came out the next morning, gave a quote and finished the work same day. Excellent service from Jordan.

I did everything I can to clear the blockage in my kitchen sink drain but it is totally blocked. I called Milltown Plumbing in the morning and they expected to send someone over later the day or the next day depends on how quick they can finish other works. They keep me updated when they can send someone over on the same day. Pedro came and fixed the blockage in no time with no mess. He is professional, kind and considerate. I'd rate their service 6 stars if it exists.

They provided a professional and timely estimate to us.

My technician Matt S. was definitely someone I will ask for specifically next time. His politeness, knowledge, and easy going personality was everything I customer could ask for. The service was reasonably priced and as far as the work that was completed, I couldn't be happier. Thank you.

We needed a new faucet installed and a toilet repaired. It was easy to book an appointment and Matt was on time. He was very professional. He has great customer service skills and he did the work in a couple of hours. We definitely will use Milltown Plumbing again.

Went great, despite me accidentally sending him to the wrong location (old house). Pedro was great to work with and took care of everything quickly, efficiently, and cleanly.

Completed the job in about three hours - very professional, on time, and competitive price based on calling around several other plumbing services. I'm happy with their work and would use them again.

Great experience with Milltown. Their sales manager Jason came out twice to meet with me personally and tailor a proposal to my needs. I had some non-HVAC ancillary work needed (ice maker line) and they were happy to incorporate this. On the day of install, Derek and the onsite team were friendly, professional, and responsive to all of my questions. Price was competitive with two other bids I had solicited. I would highly recommend working with Milltown and would work with them personally again without hesitation.

service went very well, they came the day the said that would.

Please man easy to talk to and very knowledgeable. Work was done fast and cleanly.

Good fast service; appointment within one day. Fast diagnosis of the problem which was a failed capacitor, which was replaced.

Very well! Super courteous gentleman (Pedro). I scheduled the appointment on Friday and they were planning to come on Monday. I never heard from them but apparently a communication problem. So I was a bit disappointed and skeptical. Today they were on top of their game and Pedro fixed the issue very quickly. Very kind to talk to as well. Thanks for your great work.

Pedro was kind, considerate, and efficient.

A few minutes before they were scheduled to Meet us, he called to cancel. Couldn't fit us in! This is after we drove an hour specifically to meet plumber at promised time. We booked this a week before.

How did it go? It didn't. Scheduled a time frame for someone to come by 2 days in advance. Got a call during the time frame to reschedule for a week later. Who's to say they won't reschedule again? Definitely not a great first impression. I will move on to a company that is committed and respects their customers' time.

Required $80 to come out and price out some very basic work. $80 to provide a quote??? Makes it impossible to shop the best price. I was able to find at least 2 other plumbers who provided quotes over the phone.

While they were responsive I did go with a different company.

Very nice person answered the phone and proceeded to setup an appointment. Near the end I was informed there was a $85 service charge which would be credited against work performed. $85 to get a quote? I've never heard of a contractor billing as a service call to quote a job.

Pedro was terrific. Courteous, highly skilled and a great guy. I spent hours feebly fighting this deeply clogged drain, and he cleared it in a heartbeat. Super fast, thorough, and let me know some good tips on how to use an auger more effectively. Really worth every penny.

Very professional in setup of appointment. Office made it clear that the upfront charge was $85 for the visit and the technician would provide an estimate of the work if any and the $85 would count against the work. Technician arrived on time and was very professional and courteous. He quickly identified that the 240V => 24V transformer was the root cause for the loud humming noise, and recommended replacing it. He gave an estimate of $468 for the work. I showed him that the transformer itself was less than $50, and I could not understand the estimate. He showed the company estimate on his iPad. I declined the recommended service. I got the work done for a little more than half the estimate from Milltown from another service provider. I would suggest that Milltown revisit their estimation software. I have rated as "Fair" only because the technician was very professional.

Purchase furnace 2 in 1 from them 3 years ago for my tenant and it was expensive but fair to others. No issue until now. They came punctual and assess the issue part in unit faulty. Ok under warranty yes then $1100 for work only 2 to 3 he job (JUST LABOR). Outrageous. So work good but before continue ask their hourly rate because they got me. Also I had to beg for split pay in two because they get pay when job done. Lousy policy for hard working people. They offer to sign up financial credit which I declined. Over priced please if they adding a furnace or water tank or something ask for warranty and future hourly rate. Please go somewhere else.

Very well,on time,quote accepted, 6 hours of work well worth it.

Pedro was awesome!! I called Milltown at 2:45 pm, my sink was unclogged and he was out the door by 4pm. Super professional, fun to talk with and very knowledgeable. I will definitely put Milltown in my contacts in case I ever need plumbing services again.

I was very satisfied with the performance of the company.